We've been stable since our last update, thanks again for your patience.
Posted Mar 19, 2025 - 14:26 UTC
Update
This has been fully resolved, no further customer impact since 09:15 UTC, we're monitoring for a little longer.
Apologies for the inconvenience this issue has caused.
Posted Mar 19, 2025 - 11:45 UTC
Monitoring
We're working to resolve the root cause of this incident, balance updates as well as Exchange orders can be placed and executed as normal.
Posted Mar 19, 2025 - 10:42 UTC
Update
We are continuing to work on a fix for this issue.
Posted Mar 19, 2025 - 10:11 UTC
Identified
Issue is still being investigated, our balances update in Exchange are also delayed
Posted Mar 19, 2025 - 10:06 UTC
Investigating
Some customers may see delays between placing orders and seeing those execute successfully. Our team have already identified the issue and are in the process of working on a fix.