All withdrawals are being processed as normal.
Sep 12, 21:26 SAST
We’re currently experiencing a processing issue regarding our banking partner, in which case some of our customer accounts were blocked in error.
As a result, please disregard any communication sent to you relating to this. We’re actively working on having this resolved and unblocking these accounts as soon as possible.
Please take note that your funds are still safe and secure.
Sep 12, 13:46 SAST
Due to some minor technical issues we're experiencing, withdrawals requested on 12 September 2019 will be delayed. We expect them to be processed on 13 September 2019.
You can view our full withdrawal schedule via the link in our Help Centre here:https://www.luno.com/help/articles/11000022934
Sep 12, 12:59 SAST