Delayed FPX deposits in Malaysia
Monitoring - A fix has been implemented and the backlog has now cleared. Funds should be reflecting in accounts as expected. We're continuing to monitor the situation closely to ensure stability.
Sep 03, 2026 - 11:18 UTC
Identified - We've identified an issue causing delays with FPX deposits. Our team is aware and working on a fix. We'll post an update once this is resolved.

We apologise for any inconvenience and appreciate your patience.
Sep 03, 2026 - 11:14 UTC
Scheduled Maintenance: NOBU BI-FAST VA - Indonesia
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2026 - 06:00 UTC
Scheduled - NOBU VA accounts will be unable to receive BI-FAST transfers during the scheduled maintenance period.

Maintenance Period
September 3, 2026, 00:00 WIB – September 7, 2026, 09:00 WIB

Alternative Payment Methods
You can still make deposits during this period using:
- NOBU VA using Real-time Online (RTOL), RTGS, or Intrabank Transfer
- GoPay

Please use one of the available alternative payment methods during the maintenance period.

Thank you for your understanding.

__

Pemeliharaan Terjadwal: NOBU BI-FAST VA

Akun VA NOBU tidak dapat menerima transfer melalui BI-FAST selama periode pemeliharaan terjadwal.

Periode Pemeliharaan:
3 September 2026, pukul 00:00 WIB – 7 September 2026, pukul 09:00 WIB

Metode Pembayaran Alternatif
Selama periode ini, Anda tetap dapat melakukan deposit melalui:
- NOBU VA menggunakan Real-time Online (RTOL), RTGS, atau Transfer Intrabank
- GoPay


Silakan gunakan salah satu metode pembayaran alternatif yang tersedia selama periode pemeliharaan.

Terima kasih atas pengertian Anda.
Sep 2, 2026 06:00 - Sep 7, 2026 02:00 UTC
Instant Buy not available in South Africa
Identified - We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.

Customers can still use instant deposit and EFT options to buy cryptocurrency.

We are working on this as a priority
Aug 31, 2026 - 14:03 UTC
Deposits unavailable in Kenya
Update - Update:

Withdrawals have resumed processing but will have longer-than-normal processing times.

Deposits are still unavailable.

We appreciate your patience apologise for any inconvenience caused.
Jun 30, 2026 - 14:13 UTC
Update - We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.

This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.

Thank you for your patience and understanding as we work to resolve this.
Jun 24, 2026 - 15:08 UTC
Update - Unfortunately the resolution detailed by the 3rd party has not been successful.

We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates

Again, we sincerely apologise for the inconvenience and appreciate your continued patience.

Sends are still available.
Jun 10, 2026 - 11:50 UTC
Update - Once again, we sincerely apologise for the delay in resolving this incident.

Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.

We are hopeful that they will have a resolution by the end of the week.
Jun 05, 2026 - 06:58 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We sincerely apologise for the disruption and appreciate you patience in this matter.
May 21, 2026 - 08:32 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.

Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.

Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.

We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Sep 3, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 4 September 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 4 September 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Sep 3, 01:16 UTC

Sep 2, 2026

Intermittent FPX deposit failures in Malaysia
Resolved - This incident is fully resolved and transactions are processing again. We apologise for any inconvenience caused.
Sep 2, 15:11 UTC
Monitoring - A fix has been successfully deployed, and transactions are now processing again. You may still notice some delays in processing times

We’ll continue to monitor the situation closely and provide further updates if needed.
Aug 28, 20:36 UTC
Identified - We are aware of intermittent FPX deposit failures for customers in Malaysia. We are actively working with our third-party provider to resolve this issue.

If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.
Aug 28, 12:02 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Resolved - Withdrawals are now being processed as scheduled.
Sep 2, 02:04 UTC
Identified - The 31st August & 1st September 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 3rd September 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://guide.luno.com/hc/articles/11035601393565

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

31 Ogos dan 1 September 2026 ialah cuti umum di Malaysia. Sehubungan dengan itu, bank-bank tidak akan memproses sebarang pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3 September 2026.
Aug 28, 09:10 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Unresolved incident: Instant Buy not available in South Africa.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Scheduled Database Maintenance
Resolved - Our Scheduled Maintenance has been postponed, we will communicate a new date and time

We appreciate your understanding in this matter.
Aug 26, 10:31 UTC
Identified - We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule
Date: 26 Aug 2026
Time: 11:00 to 12:00 UTC

Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Aug 25, 06:48 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Resolved - Withdrawals are now processed as usual
Aug 26, 05:20 UTC
Identified - The 25th of August 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 26th of August 2026.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

25hb Ogos 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 26hb Ogos 2026.
Aug 24, 08:19 UTC

Aug 25, 2026

Instant Buy not available in South Africa
Resolved - Update:

Instant buy is working as expected, and we see no further issues regarding this feature.

We appreciate your understanding and patience in this matter.
Aug 25, 07:28 UTC
Identified - We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.

Customers can still use instant deposit and EFT options to buy cryptocurrency.

Unfortunately, the issue does not sit with us but with our 3rd party provider, which we are working with to solve this issue.

We are working on this as a priority
Aug 24, 12:26 UTC

Aug 24, 2026

Aug 23, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Aug 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 24 August 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 24 Ogos 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Aug 22, 01:40 UTC

Aug 22, 2026

Delayed Crypto Sends
Resolved - Issue has been resolved. We thank you for your patience
Aug 22, 16:30 UTC
Identified - Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers.

We are working on this issue with the third party as a priority.

We apologise for inconvenience caused
Aug 21, 11:09 UTC

Aug 21, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Aug 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 21 August 2026 12.00 a.m. - 6.00 a.m.
Saturday, 22 August 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 21 August 2026 12.00 a.m. - 6.00 a.m.
Sabtu, 22 August 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Aug 20, 03:55 UTC
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