Identified - Withdrawals to FNB, ABSA, and Capitec in South Africa are currently delayed. Please note that due to banking hours over the weekend, these delays may be longer than usual.
We’re working to address the issue and appreciate your patience.
Jul 27, 2024 - 07:45 UTC
We’re working to address the issue and appreciate your patience.
Jul 27, 2024 - 07:45 UTC
API uptime
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API response time
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Luno.com uptime
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Past Incidents
Jul 27, 2024
Unresolved incident: Delayed withdrawals in South Africa.
Jul 26, 2024
Resolved -
No further issues have been reported and the instant buy flow is working as expected for UK customers.
We apologise for the inconvenience this may have caused and thank you for your patience.
Jul 26, 14:53 UTC
We apologise for the inconvenience this may have caused and thank you for your patience.
Jul 26, 14:53 UTC
Monitoring -
A fix has been applied, we ask customers on Android in the UK to please update their app to version 8.63.3 or above.
Thanks again for your patience.
Jul 24, 13:06 UTC
Thanks again for your patience.
Jul 24, 13:06 UTC
Identified -
We've identified an issue affecting some customers in the UK going through the Instant Buy Flow, our team are prioritising a fix which will be submitted to the Play Store.
An update will be provided on our status page, customers can make use of Web as a work around.
Apologies for the inconvenience.
Jul 24, 11:05 UTC
An update will be provided on our status page, customers can make use of Web as a work around.
Apologies for the inconvenience.
Jul 24, 11:05 UTC
Resolved -
No further delays with support tickets have been experienced.
We apologise for any inconvenience caused.
Jul 26, 14:49 UTC
We apologise for any inconvenience caused.
Jul 26, 14:49 UTC
Monitoring -
We have successfully implemented a fix and are currently monitoring to ensure there are no further delays.
We appreciate your patience and will keep you informed of any further developments.
Jul 25, 20:22 UTC
We appreciate your patience and will keep you informed of any further developments.
Jul 25, 20:22 UTC
Update -
We are experiencing potential delays in responses to some support tickets due to delayed updates. Our team is working to resolve this issue as quickly as possible.
We appreciate your patience and will keep you informed of any further developments
Jul 25, 19:15 UTC
We appreciate your patience and will keep you informed of any further developments
Jul 25, 19:15 UTC
Identified -
We are currently investigating an issue causing intermittent degraded performance across our support platform which may cause an error when attempting open and view a support ticket.
We are working to resolve this as soon as possible and will provide further updates as soon as they are available
Jul 25, 17:47 UTC
We are working to resolve this as soon as possible and will provide further updates as soon as they are available
Jul 25, 17:47 UTC
Resolved -
We have implemented a fix that has solved this issue.
Push notifications should be working as normal.
We appreciate your patience and understanding.
Jul 26, 08:31 UTC
Push notifications should be working as normal.
We appreciate your patience and understanding.
Jul 26, 08:31 UTC
Identified -
We have identified a problem that may be affecting push notifications for certain Android users.
Our team is actively working on a fix and will keep you informed of our progress.
This issue is not impacting all customers.
Jul 25, 18:26 UTC
Our team is actively working on a fix and will keep you informed of our progress.
This issue is not impacting all customers.
Jul 25, 18:26 UTC
Resolved -
Deposits and withdrawals are working as expected.
We apologise for the inconvenience this caused and appreciate your understanding.
Jul 26, 07:25 UTC
We apologise for the inconvenience this caused and appreciate your understanding.
Jul 26, 07:25 UTC
Update -
We are continuing to work on a fix for this issue.
Jul 25, 19:17 UTC
Jul 25, 19:17 UTC
Identified -
We have just been notified by our 3rd party payment partner of a NIBSS downtime that may cause delays with deposits and withdrawals.
We will provide an update once the issue is resolved.
Jul 25, 18:23 UTC
We will provide an update once the issue is resolved.
Jul 25, 18:23 UTC
Jul 25, 2024
Resolved -
All deposits and withdrawals are currently being processed without any issues.
We apologise for any inconvenience this may have caused.
Jul 25, 14:45 UTC
We apologise for any inconvenience this may have caused.
Jul 25, 14:45 UTC
Monitoring -
Deposits and withdrawals are being processed as normal, our team will continue to monitor them closely.
Jul 25, 10:21 UTC
Jul 25, 10:21 UTC
Identified -
We are currently experiencing intermittent delays in both deposits and withdrawals due to issues with one of our third-party providers.
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jul 25, 08:46 UTC
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jul 25, 08:46 UTC
Resolved -
Maintenance has been completed.
Thanks again for your patience.
Jul 25, 06:15 UTC
Thanks again for your patience.
Jul 25, 06:15 UTC
Identified -
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will perform scheduled maintenance.
The disruption should be minimal but you may experience intermittent connectivity for support and chat during the following maintenance window.
Start: 24 July 2024 between 21:00 (UTC +2)
End: 25 July 2024 at 03:00 (UTC +2)
Updates will be provided on our status page, thanks for your patience.
Jul 23, 10:09 UTC
The disruption should be minimal but you may experience intermittent connectivity for support and chat during the following maintenance window.
Start: 24 July 2024 between 21:00 (UTC +2)
End: 25 July 2024 at 03:00 (UTC +2)
Updates will be provided on our status page, thanks for your patience.
Jul 23, 10:09 UTC
Jul 24, 2024
Jul 23, 2024
Resolved -
We aren't seeing any further impact since our last update, thanks again for your patience.
Jul 23, 14:57 UTC
Jul 23, 14:57 UTC
Monitoring -
A fix has been implemented, we're monitoring the results.
Jul 23, 14:24 UTC
Jul 23, 14:24 UTC
Identified -
Customers on Web may see intermittant issues on guide.luno.com while customers accessing the Help section on Android and iOS will see a blank screen.
Some customers may not be able to contact us until this is resolved, any existing support requests have been received and will be handled.
We're working on this as a priority.
Jul 23, 13:09 UTC
Some customers may not be able to contact us until this is resolved, any existing support requests have been received and will be handled.
We're working on this as a priority.
Jul 23, 13:09 UTC
Resolved -
Maintenance has been completed.
Thanks again for your patience.
Jul 23, 13:13 UTC
Thanks again for your patience.
Jul 23, 13:13 UTC
Update -
Update: Our scheduled maintenance is taking longer than expected there for we have extended our maintenance period until 13:00 UTC.
We appreciate your patience and understanding.
Jul 23, 11:17 UTC
We appreciate your patience and understanding.
Jul 23, 11:17 UTC
Identified -
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: 23 July 2024
Time: 08:00 to 11:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Jul 19, 10:32 UTC
Schedule
Date: 23 July 2024
Time: 08:00 to 11:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Jul 19, 10:32 UTC
Resolved -
The issue has been resolved. Customers should no longer experience difficulties submitting a selfie for account verification on our latest app version.
We apologise for any inconvenience caused and appreciate your patience.
Jul 23, 11:37 UTC
We apologise for any inconvenience caused and appreciate your patience.
Jul 23, 11:37 UTC
Update -
The implemented fix has shown significant improvements in account verification on Android devices.
If you're having trouble submitting a selfie for account verification, please update your app to the latest version.
Jul 22, 09:21 UTC
If you're having trouble submitting a selfie for account verification, please update your app to the latest version.
Jul 22, 09:21 UTC
Monitoring -
We have successfully implemented a fix for the issue affecting customers trying to submit selfies for account verification on Android. We are monitoring the results.
Please ensure you update the app to the latest version.
Jul 19, 15:37 UTC
Please ensure you update the app to the latest version.
Jul 19, 15:37 UTC
Identified -
We are aware that some customers are encountering difficulties when attempting to submit a selfie for account verification on Android.
As a workaround customers from South Africa and Malaysia can verify their accounts using the web platform.
We are working on this as a priority.
Jul 19, 11:33 UTC
As a workaround customers from South Africa and Malaysia can verify their accounts using the web platform.
We are working on this as a priority.
Jul 19, 11:33 UTC
Jul 22, 2024
Jul 21, 2024
No incidents reported.
Jul 20, 2024
Completed -
The scheduled maintenance has been completed.
Jul 20, 09:00 UTC
Jul 20, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 15:45 UTC
Jul 19, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting scheduled system maintenance on the bank transfer deposit system as per the below schedule:
Saturday, 20th July 2024 12:00 AM to 05:00 PM
You will be able to make deposits via bank transfer during this maintenance downtime, however, there will be a delay in the deposit allocation into your MYR wallet.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.
Meanwhile, you may deposit via FPX instant transfer or Touch 'n Go eWallet which ensures that funds reflect instantly in your MYR wallet.
For more information on how to deposit via instant transfer with FPX and Touch 'n Go eWallet, please refer to our Help Centre article:
https://guide.luno.com/hc/en-gb/sections/11035624924573-Deposits-in-Malaysia
Thanks for your understanding.
_____________
Penyelenggaraan berjadual pada sistem deposit pindahan bank Malaysia
Sila maklum bahawa rakan perbankan kami akan melaksanakan kerja-kerja penyelenggaraan sistem berjadual pada sistem deposit pindahan bank seperti pada masa dan tarikh yang dinyatakan di bawah:
Sabtu, 20 Julai 2024 12:00 AM sehingga 05:00 PM
Deposit boleh dibuat melalui pindahan bank ketika tempoh penyelenggaraan namun akan terdapat kelewatan pada pengagihan deposit ke dompet MYR anda.
Rakan perbankan kami akan berusaha untuk melaksanakan penyelenggaraan ini secepat mungkin. Kami memohon maaf atas kesulitan yang berlaku.
Sementara itu, anda boleh membuat deposit melalui pindahan segera FPX atau Touch ‘n Go eWallet agar wang anda boleh dipaparkan segera ke dompet MYR anda.
Untuk lebih maklumat mengenai cara-cara membuat deposit melalui pindahan segera melalui FPX dan Touch ‘n Go eWallet, sila rujuk artikel Pusat Bantuan kami di sini:
https://guide.luno.com/hc/ms-my/sections/11035624924573-Deposit-di-Malaysia
Kefahaman anda adalah amat dihargai.
Jul 19, 02:28 UTC
Saturday, 20th July 2024 12:00 AM to 05:00 PM
You will be able to make deposits via bank transfer during this maintenance downtime, however, there will be a delay in the deposit allocation into your MYR wallet.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.
Meanwhile, you may deposit via FPX instant transfer or Touch 'n Go eWallet which ensures that funds reflect instantly in your MYR wallet.
For more information on how to deposit via instant transfer with FPX and Touch 'n Go eWallet, please refer to our Help Centre article:
https://guide.luno.com/hc/en-gb/sections/11035624924573-Deposits-in-Malaysia
Thanks for your understanding.
_____________
Penyelenggaraan berjadual pada sistem deposit pindahan bank Malaysia
Sila maklum bahawa rakan perbankan kami akan melaksanakan kerja-kerja penyelenggaraan sistem berjadual pada sistem deposit pindahan bank seperti pada masa dan tarikh yang dinyatakan di bawah:
Sabtu, 20 Julai 2024 12:00 AM sehingga 05:00 PM
Deposit boleh dibuat melalui pindahan bank ketika tempoh penyelenggaraan namun akan terdapat kelewatan pada pengagihan deposit ke dompet MYR anda.
Rakan perbankan kami akan berusaha untuk melaksanakan penyelenggaraan ini secepat mungkin. Kami memohon maaf atas kesulitan yang berlaku.
Sementara itu, anda boleh membuat deposit melalui pindahan segera FPX atau Touch ‘n Go eWallet agar wang anda boleh dipaparkan segera ke dompet MYR anda.
Untuk lebih maklumat mengenai cara-cara membuat deposit melalui pindahan segera melalui FPX dan Touch ‘n Go eWallet, sila rujuk artikel Pusat Bantuan kami di sini:
https://guide.luno.com/hc/ms-my/sections/11035624924573-Deposit-di-Malaysia
Kefahaman anda adalah amat dihargai.
Jul 19, 02:28 UTC
Jul 19, 2024
Resolved -
All deposits are currently being processed without any issues.
We apologize for any inconvenience caused and appreciate your patience.
Jul 19, 15:51 UTC
We apologize for any inconvenience caused and appreciate your patience.
Jul 19, 15:51 UTC
Monitoring -
Deposits are being processed as normal, our team will continue to monitor them closely.
Thank you for your patience.
Jul 19, 13:23 UTC
Thank you for your patience.
Jul 19, 13:23 UTC
Identified -
We are aware that some customers are experiencing intermittent delays with deposits due to downtime from one of our third-party providers.
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jul 19, 09:47 UTC
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jul 19, 09:47 UTC
Resolved -
All deposits are currently being processed without any issues.
We apologise for any inconvenience caused and appreciate your patience.
Jul 19, 10:42 UTC
We apologise for any inconvenience caused and appreciate your patience.
Jul 19, 10:42 UTC
Monitoring -
Deposits are being processed as normal, our team will continue to monitor them closely.
Jul 19, 10:02 UTC
Jul 19, 10:02 UTC
Identified -
We are aware that some customers are experiencing intermittent delays with deposits affecting both vouchers and bank transfers due to downtime from one of our third-party providers.
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jul 19, 09:15 UTC
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jul 19, 09:15 UTC
Jul 18, 2024
Resolved -
We would like to inform you that the scheduled maintenance that was supposed to take place on 21 July 2024 between 08:00 and 09:00 UTC, has been canceled.
The system will remain fully operational, and all functionalities will be available as usual.
We appreciate your understanding.
Jul 18, 13:44 UTC
The system will remain fully operational, and all functionalities will be available as usual.
We appreciate your understanding.
Jul 18, 13:44 UTC
Identified -
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will perform scheduled maintenance.
Crypto send and receive transactions will not be processed during this maintenance period.
During this time, we ask that you do not attempt to send or receive the following cryptocurrencies:
ADA - Cardano
ALGO - Algorand
ATOM - Cosmos
AVAX - Avalanche
DOT - Polkadot
MATIC - Polygon
SOL - Solana
TRX - Tron
XLM - Stellar
Maintenance will take place on 21 July 2024 between 08:00 and 09:00 UTC
Updates will be provided on our status page, thanks for your patience.
Jul 18, 12:58 UTC
Crypto send and receive transactions will not be processed during this maintenance period.
During this time, we ask that you do not attempt to send or receive the following cryptocurrencies:
ADA - Cardano
ALGO - Algorand
ATOM - Cosmos
AVAX - Avalanche
DOT - Polkadot
MATIC - Polygon
SOL - Solana
TRX - Tron
XLM - Stellar
Maintenance will take place on 21 July 2024 between 08:00 and 09:00 UTC
Updates will be provided on our status page, thanks for your patience.
Jul 18, 12:58 UTC
Jul 17, 2024
Resolved -
We have resolved this issue
Thank you for your patience
Jul 17, 14:10 UTC
Thank you for your patience
Jul 17, 14:10 UTC
Monitoring -
The issue has been fixed and we are monitoring it to make sure the best possible service is provided.
Thank you for your patience
Jul 17, 13:16 UTC
Thank you for your patience
Jul 17, 13:16 UTC
Update -
We're aware of some issues where customer deposits and withdrawals via Afritickets are down.
We are still in conversations with Afritickets as the problem persists, the vendor is looking at this issue with the highest priority. We will continue to monitor.
Apologies for the inconvenience caused.
Jul 17, 11:56 UTC
We are still in conversations with Afritickets as the problem persists, the vendor is looking at this issue with the highest priority. We will continue to monitor.
Apologies for the inconvenience caused.
Jul 17, 11:56 UTC
Identified -
We have identified the issue and are working with Afritickets to fix it.
Jul 17, 08:47 UTC
Jul 17, 08:47 UTC
Investigating -
We're aware of some issues where customer deposits and withdrawals via Afritickets are down.
We are looking into this as a matter of priority and working closely with Afritickets to get this resolved.
Apologies for the inconvenience caused.
Jul 17, 07:59 UTC
We are looking into this as a matter of priority and working closely with Afritickets to get this resolved.
Apologies for the inconvenience caused.
Jul 17, 07:59 UTC
Resolved -
Performance has been stable, thanks again for your patience.
Jul 17, 11:00 UTC
Jul 17, 11:00 UTC
Monitoring -
Between 20:24 and 20:36 UTC on 15 July 2024 we noticed slower than usual response times across all Luno services. Customers making us of the Exchange and API may noticed some issues during this time.
We're prioritising a fix to ensure we see better stability, sincerely sorry for any inconvenience caused.
Jul 15, 20:46 UTC
We're prioritising a fix to ensure we see better stability, sincerely sorry for any inconvenience caused.
Jul 15, 20:46 UTC
Resolved -
The issue has been resolved and there is no further impact.
Thank you
Jul 17, 06:02 UTC
Thank you
Jul 17, 06:02 UTC
Identified -
We're aware of some issues where customers are seeing intermittent delays with deposits and withdrawals via Afritickets due to downtime.
We are looking into this as a matter of priority and working closely with Afritickets to get this resolved.
Apologies for the inconvenience caused.
Jul 16, 22:15 UTC
We are looking into this as a matter of priority and working closely with Afritickets to get this resolved.
Apologies for the inconvenience caused.
Jul 16, 22:15 UTC
Jul 16, 2024
Jul 15, 2024
Resolved -
No further impact, our chatbot is responding as normal.
Thanks for your patience.
Jul 15, 17:43 UTC
Thanks for your patience.
Jul 15, 17:43 UTC
Monitoring -
Response times have improved, we'll continue to monitor.
Jul 15, 17:01 UTC
Jul 15, 17:01 UTC
Identified -
We're seeing slower than normal response times from our chatbot, our team are investigating.
Customers may still contact us via the contact us form.
Jul 15, 15:42 UTC
Customers may still contact us via the contact us form.
Jul 15, 15:42 UTC
Jul 14, 2024
No incidents reported.
Jul 13, 2024
No incidents reported.