Identified - Some customers may see an error on their banking platform from Public Bank when trying to make a deposit to their Luno MYR wallet. We're reaching out to the bank to resolve the issue, please make use of a different bank account, one that is in your name, to make a deposit to your MYR wallet.
Withdrawals to Public Bank customers are still functioning as normal.
Resolved -
Deposits are clearing as normal.
Nov 13, 06:25 SAST
Update -
We're still working on a fix, we hope to see this resolved within the next few days. Apologies for the inconvenience caused.
Nov 4, 13:48 SAST
Identified -
We’ve identified an issue where duplicate deposits made on the same day are not reflecting This means that the first deposits reflects without an issue, but the second deposit of the same amount does not.
Our team have already identified the issue and are working on a priority as a fix. All deposits will be honoured. If customers do want to make multiple deposits per day we recommend that they are made as different amounts.
Resolved -
Withdrawals are being processed as normal.
Nov 11, 11:15 SAST
Investigating -
Withdrawals in Nigeria will not be processed on 11 November 2019 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.
Requested withdrawals will be processed on 12 November 2019.
Resolved -
Deposits and withdrawals are being processed as normal.
Nov 8, 09:50 SAST
Update -
We've managed to process some withdrawals, however some deposits and withdrawals may still be delayed. An update will be posted as soon as we hear differently.
Nov 6, 16:42 SAST
Update -
We're making good progress with our banking partner and hoping to see all deposit and withdrawal times return to normal during the course of today. Thanks for your patience.
Nov 6, 10:32 SAST
Identified -
There will be a slight delay with Nigerian bank deposits and withdrawals requested on 5 November 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934