Luno Status

All Systems Operational

Website Operational

API Operational

Bank deposits and withdrawals Operational

Malaysia Operational

South Africa Operational

Nigeria Operational

Indonesia Operational

Europe Operational

Bitcoin sends and receives Operational

Ethereum sends and receives Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

BTC-ETH Trading Pair Unavailable in Malaysia

Resolved - Please see the below link for trading pairs available on the Luno Exchange.
https://www.luno.com/help/en/articles/11000078178
Oct 14, 10:34 SAST

Identified - As part of our regulatory work with the Malaysian Securities Commission (SC), the BTC/ETH trading pair has been temporarily disabled in Malaysia. This means that you may still hold ETH in your Luno wallet but you won't be able to trade it on the Luno Exchange until further notice. However, you are still able to send your ETH to another exchange if you’d like to do so.

The BTC/ETH trading pair is currently being reviewed by the SC. Once we have more information, we will update our Malaysian customers accordingly.
Sep 20, 12:20 SAST

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

Paystack deposits in Nigeria

Resolved - This incident has been resolved.
Oct 9, 11:16 SAST

Investigating - Our team are investigating an issue with Paystack deposits affecting customers in Nigeria. Please make use of an alternative payment method by following the deposit screen.

Updates to follow soon.
Oct 9, 09:28 SAST

Oct 8, 2019

No incidents reported.

Oct 7, 2019

Verification email sent in error

Resolved - This incident has been resolved.
Oct 7, 09:50 SAST

Monitoring - We’d like to extend our sincere apologies again to our customers who received this mail. Our team is in the process of wrapping up an extensive investigation and postmortem to ensure that something like this never takes place again.

A follow up mail has been sent to affected customers, no further action is required.

If there are further questions please feel free to follow up with our team via https://www.luno.com/help/tickets/new
Oct 2, 12:17 SAST

Identified - Our team have identified the issue, a mailer campaign was triggered incorrectly. We will send a follow up mail with further details, apologies for the inconvenience caused.
Sep 30, 12:19 SAST

Investigating - Our team are urgently investigating an issue where some customers have received an incorrect mail to verify your account, please ignore this for now.

Updates to follow shortly.
Sep 30, 12:13 SAST

Oct 6, 2019

Maintenance for NGN deposits in Nigeria

Resolved - Deposits are being processed as normal.
Oct 6, 19:01 SAST

Investigating - Deposits to your Luno NGN wallet will be temporarily unavailable due to bank system maintenance.

Deposits will be available again once the maintenance window is complete.
Oct 4, 17:46 SAST

Oct 5, 2019

Scheduled platform maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 10:10 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 10:00 SAST

Scheduled - Our team will be doing maintenance on 05 October 2019 starting at 10:00 SAST. This maintenance will cause around 10 minutes of interrupted service.

Services such as Send, Receive, Buy, Sell and Trade may be affected during this period.

The rest of the website will remain unaffected. We’ll post an update once the maintenance has been completed. Thanks for your understanding.
Oct 4, 18:30 SAST

Oct 3, 2019

No incidents reported.