Luno Status

All Systems Operational

Website Operational

API Operational

Bank deposits and withdrawals Operational

Malaysia Operational

South Africa Operational

Nigeria Operational

Indonesia Operational

Europe Operational

Bitcoin sends and receives Operational

Ethereum sends and receives Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 19, 2019

No incidents reported today.

Jun 18, 2019

Delayed bank withdrawals in South Africa

Resolved - Withdrawals are being processed as normal.
Jun 18, 04:07 UTC

Investigating - Withdrawals in South Africa will not be processed on 17 June 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 18 June 2019.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jun 14, 06:54 UTC

Jun 17, 2019

Slow bank withdrawals in Nigeria

Resolved - Withdrawals are being processed as normal.
Jun 17, 16:47 UTC

Identified - There will be a slight delay with Nigerian bank withdrawals requested on 17 June 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Jun 17, 09:17 UTC

BNI Virtual Account deposits in Indonesia

Resolved - Deposits via BNI Virtual Account are being processed as normal.
Jun 17, 09:17 UTC

Identified - Deposit di Indonesia menggunakan BNI Virtual Account sedang mengalami gangguan. Kami sedang bekerjasama dengan mitra kami untuk segera menyelesaikan persoalan ini.

We have identified deposit errors on our BNI Virtual Account in Indonesia. We are currently working with our partner to get the issue resolved as soon as possible.
Jun 17, 07:24 UTC

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

SSL errors on iOS

Resolved - The issue has been completely resolved.
Jun 11, 11:14 UTC

Monitoring - We've implemented a fix to clear the error, we're continuing to monitor for any further errors.
Jun 11, 09:19 UTC

Identified - We've identified the issue, our team are working on a fix.
Jun 11, 08:45 UTC

Investigating - We're seeing reports from customers using our iOS app that SSL errors are being displayed on the app. Our team are investigating urgently.

Please make use of luno.com in the mean time. Updates to follow.
Jun 11, 08:35 UTC

Jun 10, 2019

Bank withdrawals in Indonesia

Resolved - Withdrawals are being processed as normal.
Jun 10, 04:38 UTC

Investigating - Withdrawals won’t be processed on 30 May 2019 in Indonesia due to a public holiday. Withdrawals will resume on Friday 31 May. Due to another holiday on 1 June, Eid Al Fitr’, withdrawals will only be processed on 10 June 2019.

This is because banks do not process withdrawals on a public holiday. Deposits will remain unaffected during this time.

You can find the withdrawal schedule here: https://www.luno.com/help/articles/11000022934
May 29, 12:39 UTC

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

Delayed bank withdrawals in Malaysia

Resolved - Withdrawals are being processed as normal.
Jun 7, 09:18 UTC

Identified - Withdrawals in Malaysia will not be processed on 5 and 6 June 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 7 June 2019.

Please view our full withdrawal schedule via the link below:

https://www.luno.com/help/articles/11000022934
Jun 5, 07:34 UTC

Jun 6, 2019

No incidents reported.

Jun 5, 2019

Slow bank withdrawals in South Africa

Resolved - Withdrawals are being processed as normal.
Jun 5, 11:38 UTC

Identified - There will be a slight delay with South African bank withdrawals requested on 4 June 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Jun 4, 15:17 UTC