This incident has been resolved.
Oct 7, 09:50 SAST
We’d like to extend our sincere apologies again to our customers who received this mail. Our team is in the process of wrapping up an extensive investigation and postmortem to ensure that something like this never takes place again.
A follow up mail has been sent to affected customers, no further action is required.
If there are further questions please feel free to follow up with our team via https://www.luno.com/help/tickets/new
Oct 2, 12:17 SAST
Our team have identified the issue, a mailer campaign was triggered incorrectly. We will send a follow up mail with further details, apologies for the inconvenience caused.
Sep 30, 12:19 SAST
Our team are urgently investigating an issue where some customers have received an incorrect mail to verify your account, please ignore this for now.
Updates to follow shortly.
Sep 30, 12:13 SAST