All Systems Operational
Website Operational
API Operational
Bank deposits and withdrawals Operational
Malaysia Operational
South Africa Operational
Nigeria Operational
Indonesia Operational
Europe Operational
Bitcoin sends and receives Operational
Ethereum sends and receives Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2019
Resolved - Withdrawals are being processed as normal.
Sep 17, 07:06 SAST
Identified - Withdrawals in Malaysia will not be processed on 16 September 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 17 September 2019.

Please view our full withdrawal schedule via the link below:

https://www.luno.com/help/articles/11000022934
Sep 16, 08:08 SAST
Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 SAST
Scheduled - Please be advised that our team will be doing planned maintenance starting at 08:00 SAST today. Transactions may be affected during this period.

We’ll post an update once the maintenance has been completed. Thanks for your understanding.
Sep 15, 06:16 SAST
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
Resolved - All withdrawals are being processed as normal.
Sep 12, 21:26 SAST
Identified - We’re currently experiencing a processing issue regarding our banking partner, in which case some of our customer accounts were blocked in error.

As a result, please disregard any communication sent to you relating to this. We’re actively working on having this resolved and unblocking these accounts as soon as possible.

Please take note that your funds are still safe and secure.
Sep 12, 13:46 SAST
Investigating - Due to some minor technical issues we're experiencing, withdrawals requested on 12 September 2019 will be delayed. We expect them to be processed on 13 September 2019.

You can view our full withdrawal schedule via the link in our Help Centre here:
https://www.luno.com/help/articles/11000022934
Sep 12, 12:59 SAST
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - Withdrawals are being processed as normal.
Sep 10, 11:00 SAST
Investigating - Withdrawals in Malaysia will not be processed on 9 September 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 10 September 2019.

Please view our full withdrawal schedule via the link below:

https://www.luno.com/help/articles/11000022934
Sep 9, 08:27 SAST
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019
Resolved - Withdrawals are being processed as normal.
Sep 3, 13:47 SAST
Identified - Withdrawals in Malaysia will not be processed on 2 September 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 3 September 2019.

Please view our full withdrawal schedule via the link below:

https://www.luno.com/help/articles/11000022934
Aug 30, 13:31 SAST