Luno Status

Ethereum (ETH) Staking Network Delay

Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.

What Customers need to know:

New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.

Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual.

Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue.

Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control.

We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.
Feb 25, 2026 - 10:01 UTC

Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia

Identified - Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice.

During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.

We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.

Deposit melalui Bank Transfer Tidak Tersedia Sementara

Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut.

Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal.

Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.
Feb 23, 2026 - 17:41 UTC

Luno Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

Fetching

Past Incidents

Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Mar 12, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:30 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 13 March 2026 4.30 a.m. - 5.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 13 Mac 2026 4.30 a.m. - 5.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Mar 12, 06:10 UTC

Mar 11, 2026

Delayed DOT staking reward payout

Resolved - The issue affecting DOT staking reward payouts has been resolved. Earlier, an error in our payout schedule resulted in a lower payout than expected.

The payout has now been corrected and the remaining rewards have been processed. DOT staking reward payouts are operating as normal.

Thank you for your patience while we worked to resolve this issue.
Mar 11, 20:03 UTC

Monitoring - The issue affecting DOT staking reward payouts has been resolved. However, during the payout process, an error in our payout schedule resulted in a lower payout being created than expected.

Our team is currently correcting the payout and will process the remaining rewards.

We will continue to provide updates as the correction is completed.
Mar 11, 09:39 UTC

Identified - We have identified an issue causing delays in DOT staking reward payouts.

Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.
Mar 9, 12:40 UTC

Mar 10, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Mar 10, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 11 March 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 11 Mac 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Mar 10, 01:18 UTC

Unable To Use The Sell Option On The Luno Exchange (Home Page)

Resolved - The issue has been resolved. Android customers are able to Use the Sell option on Exchange.
Mar 10, 06:19 UTC

Identified - We have identified an issue where some customers who are using Android are unable to sell any Crypto on the Luno Exchange Home Page.

We are working on this as a priority, and customers can still use the Web option.

We apologise for any inconvenienced caused.
Mar 6, 10:42 UTC

Mar 9, 2026

Mar 8, 2026

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Mar 8, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:00 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 8 March 2026 12.00 a.m. - 6.00 a.m.
Monday, 9 March 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 8 Mac 2026 12.00 a.m. - 6.00 a.m.
Isnin, 9 Mac 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Mar 5, 23:24 UTC

Mar 7, 2026

Mar 6, 2026

Mar 5, 2026

Balance update delays

Resolved - The issue affecting the release of funds back to available balances has now been resolved and funds are being released as expected.

Your funds remained safe and secure throughout the incident. We sincerely appreciate your patience while we worked to fix the problem.
Mar 5, 21:35 UTC

Monitoring - A fix has been implemented and we are currently monitoring the results to ensure the issue has been fully resolved.
Mar 5, 17:22 UTC

Update - We have identified the cause of the issue and are currently working on implementing a fix. Our team will provide further updates as soon as more information becomes available.
Mar 5, 17:14 UTC

Update - We are continuing to work on a fix for this issue.
Mar 5, 17:10 UTC

Identified - We are currently investigating an issue affecting the release of funds back to your available balance.

Your funds remain safe and secure. We are working on a fix and will update you shortly. Thank you for your patience.
Mar 5, 16:34 UTC

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.