All Systems Operational
Website Operational
API Operational
Bank deposits and withdrawals Operational
Malaysia Operational
South Africa Operational
Nigeria Operational
Indonesia Operational
Europe Operational
Bitcoin sends and receives Operational
Ethereum sends and receives Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019
Resolved - Withdrawals are being processed as normal.
Jul 19, 14:24 UTC
Update - We are continuing to investigate this issue.
Jul 19, 07:48 UTC
Investigating - There will be a slight delay with Nigerian bank withdrawals requested on 19 July 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934
Jul 19, 07:47 UTC
Jul 18, 2019
Resolved - We have released version 5.7.5 which is now available via the App Store, please ensure you upgrade the app.
5.7.5 fixes the issues mentioned in this incident.

Thanks for your patience.
Jul 18, 18:36 UTC
Update - Our team have published a fix to the App Store, please ensure that you're using the latest version of the app.
If you continue to see errors or incorrect amounts during buying or selling cryptocurrency as well as withdrawing funds to your bank account please reach out to our team via https://www.luno.com/help/tickets/new
Jul 16, 14:46 UTC
Identified - Our team has identified an error affecting customers using version 5.7.4 of the iOS app. This affects amounts entered during the Instant Buy and Sell process as well as amount entered during the withdrawal process.

If customers affected by this need to urgently buy. sell or withdrawal please make use of the web interface on a desktop browser or create the order via the Exchange.

We will update this incident once we've implemented a fix.
Sincerely sorry for any inconvenience caused.
Jul 16, 09:24 UTC
Resolved - Withdrawals are being processed as normal.
Jul 18, 08:11 UTC
Update - Some withdrawals may still be delayed, we're working as quickly as possible to have these processed and sent to the bank. Apologies for the delays.
Jul 17, 09:44 UTC
Identified - There will be a slight delay with Nigerian bank withdrawals requested on 16 July 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Jul 16, 14:47 UTC
Jul 17, 2019
Resolved - All withdrawals have been processed successfully.
Jul 17, 10:53 UTC
Identified - Some bank withdrawals in South Africa have been delayed from an earlier release batch. Our team have successfully released the withdrawals however withdrawals requested during the morning of 17 July 2019 may have taken longer than expected.

We expect all pending withdrawals to have been processed before 13:00 today.
Jul 17, 09:47 UTC
Jul 16, 2019
Resolved - Most withdrawals have been successful however some may be in a processing state on NGN wallets for a little while longer. We will update our status page with further updates.

Thanks for your patience.
Jul 16, 14:49 UTC
Investigating - Due to technical issues experienced, withdrawals requested on 15 July 2019 will be delayed.

Requested withdrawals will be processed on 17 July 2019.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 15, 14:11 UTC
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Resolved - All services have returned to normal.
Jul 10, 11:13 UTC
Investigating - Due to technical issues experienced, withdrawals requested on 9 July 2019 will be delayed.

Requested withdrawals will be processed on 10 July 2019.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 9, 08:29 UTC
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.