Monitoring - Our technical issue affecting withdrawals has been resolved: we are resuming bank withdrawals in Malaysia, effective today.

Our MYR withdrawals will be processed as per our normal withdrawal schedule: https://www.luno.com/help/en/articles/11000022934

As before, this matter was a technical matter related to transaction authentication, not account closure or any sort of restriction.

We greatly appreciate everyone's patience during this time.
Sep 14, 12:40 UTC
Update - Unfortunately, our original estimate to resume bank withdrawals had to be pushed back. Our new estimate is to start processing all pending MYR withdrawals by Friday, 15 September 2017.
This specific issue is a technical matter; related to bank account and transaction authentication. Our bank account has not been closed or restricted in any way. Your money, as always, remains safe. We are still able to complete all other services, including Malaysian ringgit deposits and Bitcoin transactions.
We apologise again for this frustrating delay. We will update this message on Friday afternoon (Malaysia time).
Sep 13, 11:02 UTC
Update - Due to a technical issue, all withdrawals requested since Friday, 8 September, 3 pm (GMT+8) have not yet been processed. We are working towards resolving this issue by Wednesday, 13 September. Once resolved, all withdrawals will be processed as per Luno's normal withdrawal schedule: https://www.luno.com/help/en/articles/11000022934

We will update you on this status page once withdrawals are being processed again.

We apologize for any inconvenience caused.
Sep 11, 11:26 UTC
Identified - Due to a technical issue, some bank withdrawals have been delayed today. Apologies for any inconvenience caused.
Sep 8, 14:25 UTC
Website   Operational
API   Operational
Bank deposits and withdrawals Degraded Performance
Malaysia   Degraded Performance
South Africa   Operational
Nigeria   Operational
Indonesia   Operational
Bitcoin sends and receives   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bank withdrawals in Indonesia Sep 21, 00:15 - Sep 22, 06:00 UTC
Withdrawals are not being processed on Thursday 21 September as it is a public holiday in Indonesia and will be processed as normal as of Friday 22 September 2017.
Posted on Sep 18, 09:41 UTC
Past Incidents
Sep 20, 2017

No incidents reported today.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 7, 2017
Resolved - Bitcoin transaction confirmations have returned to 3.
You are also able to sell and send BCH to supported wallets as per our last update.
Sep 7, 17:19 UTC
Update - Bitcoin Cash Selling enabled.

In addition to sending Bitcoin Cash (BCH), customers with verified accounts can now instantly sell their BCH for Bitcoin (BTC) on Luno. Log in to your Luno account, navigate to Wallets and select Send underneath your BCH wallet.

Luno can only process a limited volume of BCH to BTC conversions per day due to the early stage of the BCH markets. If you are unable to sell, please try again later.

Sending or selling BCH will not affect your BTC balance. You won’t be able to buy or receive BCH on Luno. We only plant to support the sell and send feature for now.

For more information, see our Help Centre article: https://www.luno.com/help/articles/11000036488
Aug 16, 15:25 UTC
Update - Bitcoin Cash sends are now enabled.

We have enabled a send feature for Bitcoin Cash (BCH). This means that it is now possible to send your BCH to any other wallet or exchange that supports BCH. Luno does not currently support buying, selling or trading of BCH. Receiving BCH is currently not supported.

The send feature is currently only available on the web, so that means you won’t be able to request a send from your Android or iOS app. To request a send, please visit https://www.luno.com/wallet/send_bch

Sending Bitcoin Cash will not affect your Bitcoin balance in any way.

Further reading and Frequently Asked Questions is available on our Help Centre - https://www.luno.com/help/en/articles/11000036488-update-on-bitcoin-cash

You can read more about the fork on our blog - https://www.luno.com/blog/en/post/bitcoin-cash-fork-update
Aug 7, 16:17 UTC
Update - UPDATE: We are still actively monitoring the impact of the Bitcoin Cash hard fork.

As stated (https://www.luno.com/blog/en/post/bitcoin-cash-fork-update) we will keep our customers updated about Bitcoin Cash developments.

Note that, despite Bitcoin Cash tokens already being traded on some exchanges, the Bitcoin Cash network has been experiencing some issues. There have been big drops in the hash rate (the computing power dedicated to mining coins), with as much as 12 hours passing between the verification of blocks. We continue to monitor it closely.

Also note that, at time of this update, most other platform don’t currently support Bitcoin Cash sends yet.

All Bitcoin (and Bitcoin Cash) on Luno is safe. Bitcoin services remain unaffected and your Bitcoin actions (such as buying, selling, sending and receiving) won’t affect your Bitcoin Cash balance.

We will provide you with updates as they become available.
Aug 3, 11:53 UTC
Update - BITCOIN CASH WITHDRAWALS UPDATE

As stated before, Luno won’t support Bitcoin Cash. However, we decided that if Bitcoin Cash survives the 1 August 2017 fork and has non-trivial value, we will provide a mechanism for our customers to withdraw their Bitcoin Cash.

Learn more: https://www.luno.com/blog/en/post/bitcoin-cash-fork-update

If you intend to actively (or quickly) trade Bitcoin Cash in the days following the fork, we recommend that you withdraw your BTC to a Bitcoin Cash-compatible platform, before the fork occurs.

If you don’t intend to actively trade Bitcoin Cash, you may leave your funds at Luno and choose what to do with your BCC funds at a later date, if you think it has reasonable value or utility, and Luno considers it to have non-trivial value.

Our main priority is the security and integrity of our systems and our customers’ funds. As precautionary measure we temporarily require six blockchain confirmations for incoming transactions. We may also temporarily suspend buying, selling and depositing Bitcoin if there is a possible disruption to the Bitcoin network.
Jul 31, 14:22 UTC
Update - BITCOIN CASH WITHDRAWALS

As explained in our recent blog post (https://www.luno.com/blog/en/post/scaling-bitcoin-forks-disruptions), we won’t be supporting Bitcoin Cash nor will allow Bitcoin Cash token withdrawals.

Customers who want access to Bitcoin Cash (BCC) tokens should withdraw their Bitcoin from Luno to a Bitcoin Cash-compatible platform, at their own risk, before 1 August 2017.

Bitcoin Cash is an alternative digital currency (or altcoin), separate and incompatible with Bitcoin. We don’t intend on supporting it, nor will customers be able to withdraw Bitcoin Cash (BCC) from Luno.

Our main priority is the security and integrity of our systems and our customers’ funds. As precautionary measure we temporarily require six blockchain confirmations for incoming transactions. We may also temporarily suspend buying, selling and depositing Bitcoin if there is a possible disruption to the Bitcoin network.

Keep following us on Twitter (https://twitter.com/lunomoney) and our Status Page for updates.

Team Luno
Jul 28, 11:11 UTC
Monitoring - Due to the activation of BIP91, we are temporarily requiring 6 confirmations for receive transactions instead of the normal 3 as a precautionary measure.
Jul 23, 10:18 UTC
Sep 6, 2017
Resolved - Withdrawals are being processed as normal.
Sep 6, 09:51 UTC
Identified - Due to a technical issue, some bank withdrawals have been delayed today. Apologies for any inconvenience.

Updates to follow.
Sep 5, 10:16 UTC