All Systems Operational
Website Operational
API Operational
Bank deposits and withdrawals Operational
Malaysia Operational
Singapore Operational
South Africa Operational
Nigeria Operational
Indonesia Operational
Bitcoin sends and receives Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 30, 2017

No incidents reported today.

Mar 29, 2017

No incidents reported.

Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017
Resolved - Deposit allocation times have returned to normal, thanks for everyones patience.
Mar 25, 10:30 UTC
Identified - Deposits sent to our Stanbic account in Nigeria are taking longer than normal for our system to process. We are aware and working on the issue, apologies for the delays.
Mar 24, 13:12 UTC
Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017
Resolved - Blockchain delays seem to be resolved, we'll continue to monitor transaction throughputs closely.
Mar 19, 12:27 UTC
Update - For the past few weeks, there have been increased transaction delays on the Bitcoin network, something which affects all Bitcoin providers and users all around the world.

Please read through our blog for more details https://www.luno.com/blog/en/post/bitcoin-transaction-delays
Mar 15, 05:40 UTC
Identified - We've identified a backlog of transactions on the Blockchain, this will mean that your Bitcoin send and receives may be slow. The cause for the backlog of transactions isn't known at this stage.

Unfortunately the confirmation time can vary based on the fee included in the transaction. Unconfirmed transactions can be monitored here https://blockchain.info/unconfirmed-transactions

The high amount of unconfirmed transactions is unfortunately out of our control.

Further updates to follow.
Feb 28, 11:04 UTC
Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Resolved - Our first batch has been sent via FNB and the issue is resolved.
Mar 16, 08:10 UTC
Identified - Our team has identified an issue with withdrawals to our FNB customers. This means that your withdrawal request to your FNB account will be slightly delayed today. We're working on a fix as a priority.
Mar 16, 07:13 UTC