All Systems Operational
Website Operational
API Operational
Bank deposits and withdrawals Operational
Malaysia Operational
South Africa Operational
Nigeria Operational
Indonesia Operational
Europe Operational
Bitcoin sends and receives Operational
Ethereum sends and receives Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2019

No incidents reported today.

Jun 18, 2019
Resolved - Withdrawals are being processed as normal.
Jun 18, 04:07 UTC
Investigating - Withdrawals in South Africa will not be processed on 17 June 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 18 June 2019.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jun 14, 06:54 UTC
Jun 17, 2019
Resolved - Withdrawals are being processed as normal.
Jun 17, 16:47 UTC
Identified - There will be a slight delay with Nigerian bank withdrawals requested on 17 June 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Jun 17, 09:17 UTC
Resolved - Deposits via BNI Virtual Account are being processed as normal.
Jun 17, 09:17 UTC
Identified - Deposit di Indonesia menggunakan BNI Virtual Account sedang mengalami gangguan. Kami sedang bekerjasama dengan mitra kami untuk segera menyelesaikan persoalan ini.

We have identified deposit errors on our BNI Virtual Account in Indonesia. We are currently working with our partner to get the issue resolved as soon as possible.
Jun 17, 07:24 UTC
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019
Resolved - The issue has been completely resolved.
Jun 11, 11:14 UTC
Monitoring - We've implemented a fix to clear the error, we're continuing to monitor for any further errors.
Jun 11, 09:19 UTC
Identified - We've identified the issue, our team are working on a fix.
Jun 11, 08:45 UTC
Investigating - We're seeing reports from customers using our iOS app that SSL errors are being displayed on the app. Our team are investigating urgently.

Please make use of luno.com in the mean time. Updates to follow.
Jun 11, 08:35 UTC
Jun 10, 2019
Resolved - Withdrawals are being processed as normal.
Jun 10, 04:38 UTC
Investigating - Withdrawals won’t be processed on 30 May 2019 in Indonesia due to a public holiday. Withdrawals will resume on Friday 31 May. Due to another holiday on 1 June, Eid Al Fitr’, withdrawals will only be processed on 10 June 2019.

This is because banks do not process withdrawals on a public holiday. Deposits will remain unaffected during this time.

You can find the withdrawal schedule here: https://www.luno.com/help/articles/11000022934
May 29, 12:39 UTC
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Resolved - Withdrawals are being processed as normal.
Jun 7, 09:18 UTC
Identified - Withdrawals in Malaysia will not be processed on 5 and 6 June 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 7 June 2019.

Please view our full withdrawal schedule via the link below:

https://www.luno.com/help/articles/11000022934
Jun 5, 07:34 UTC
Jun 6, 2019

No incidents reported.

Jun 5, 2019
Resolved - Withdrawals are being processed as normal.
Jun 5, 11:38 UTC
Identified - There will be a slight delay with South African bank withdrawals requested on 4 June 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Jun 4, 15:17 UTC