Identified - We are currently testing the bank transfer deposit and continuing to monitor this issue.
Apr 12, 12:31 UTC
Update - We are continuing to investigate this issue.
Apr 2, 10:41 UTC
Investigating - We're aware of an issue with deposits via Bank Transfer with some Banks and our team is currently investigating it. We hope to have this resolved soon with our banking partner. In the meantime, please make use of FPX as an alternative deposit method in your Luno wallet.
Mar 30, 06:54 UTC
Update - While we continue to have conversations with various parties in Nigeria, progress remains slow. As per our last update, customers in Nigeria are still able to store, trade and send cryptocurrency.

Unfortunately bank deposits and withdrawals remain unavailable.

We’ve put together some resources which are being updated as new information is made available. These are available via the links below:

https://www.luno.com/help/en/articles/11000101699
https://www.luno.com/blog/en/post/lunos-statement-on-the-central-bank-of-nigeria-circular
https://www.luno.com/blog/en/post/why-the-bitcoin-price-is-behaving-strangely-in-nigeria
Mar 19, 13:14 UTC
Update - We are continuing to work on a fix for this issue.
Feb 17, 16:07 UTC
Update - In light of the recent circular from the Central Bank of Nigeria (CBN) advising financial institutions to close bank accounts held by cryptocurrency service providers, Luno has been forced to disable all Naira withdrawals and deposits.

We’re very sorry that we weren’t able to inform you of this in advance, but we did not receive the prior warning that we needed from our payment partners. If you’ve already requested a withdrawal, we unfortunately cannot guarantee that it will be processed. If it is not processed, it will be returned to your wallet.

Please be assured that your funds are completely safe and we are working hard to resolve this issue as quickly as possible. This is an ongoing situation, so please check the status page for updates. We’ll keep you informed of all incoming developments as soon as we receive further information.

There are two options you can take at this point:

1) Store and trade your cryptocurrency with Luno until the situation is resolved. You can continue to use all your account features as normal, with the exception of depositing and withdrawing Naira. If you’re concerned about the volatility of your cryptocurrency, you can move your cryptocurrency into USDC.
2) Send your cryptocurrency to a different wallet address. You can still send your cryptocurrency to wallets on other platforms. However, we would strongly recommend that you do not send your cryptocurrency to strangers offering to withdraw your cryptocurrency for you, as they may be trying to scam you.

Luno has always worked closely with regulators in Africa and all regions in which we operate, and will continue working with the CBN and others to find a solution. Nigeria’s regulators have taken a pragmatic and forward-looking approach to cryptocurrency in the past and we’re confident that this issue can be resolved quickly, so that Nigeria can continue to play a central role in the growth of cryptocurrency.
Feb 11, 15:46 UTC
Update - The situation with the Central Bank of Nigeria is ongoing and we are monitoring developments. We know that this will be very concerning for many of you, but rest assured that your funds are safe and Naira withdrawals are being processed.

We will update you as soon as we get news.
Feb 6, 09:13 UTC
Update - We understand that this is an uncertain time for our customers in Nigeria, rest assured we're doing everything in our power to ensure a positive outcome for everyone.

Most deposit methods remain unavailable for now, withdrawals are still being processed however may be delayed. Should that change we will update you the minute further information becomes available to us.
Feb 5, 22:35 UTC
Update - Deposits via Paystack are unavailable.
Feb 5, 19:55 UTC
Update - Unfortunately, due to the recent directive by the Nigerian Central Bank, Flutterwave deposits are also unavailable until further notice.
We'd like to take the time to thank our customer for the patience during this time.
Feb 5, 18:15 UTC
Identified - We've identified an issue with deposits via PayU in Nigeria, other deposit methods are functioning as normal for now however, due to news around regulations in the market, may not work.

All customer funds are safe.

Withdrawals are functioning however may take longer than usual to be processed.

This is a developing incident, updates to follow.
Feb 5, 16:38 UTC
Crypto sends and receives Operational
90 days ago
99.21 % uptime
Today
BTC Operational
90 days ago
99.26 % uptime
Today
BCH Operational
90 days ago
99.26 % uptime
Today
ETH Operational
90 days ago
99.76 % uptime
Today
XRP Operational
90 days ago
98.46 % uptime
Today
LTC Operational
90 days ago
99.26 % uptime
Today
USDC Operational
90 days ago
99.26 % uptime
Today
Supported platforms Operational
90 days ago
99.96 % uptime
Today
Web Operational
90 days ago
99.95 % uptime
Today
Android app Operational
90 days ago
99.95 % uptime
Today
iOS app Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
100.0 % uptime
Today
Support response times ? Operational
90 days ago
100.0 % uptime
Today
Account verification Operational
90 days ago
100.0 % uptime
Today
Bank deposits and withdrawals Major Outage
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Nigeria Major Outage
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On 15 April 2021, send and receive transactions via USDC will be delayed to support the network upgrades taking place on Ethereum. We estimate that sends and receives will be impacted for around 3 hours, starting at around 09:00 UTC on the 15th of April.

During this time, send and receive transactions will be slow or unavailable. Once the network upgrade has completed, sends and receives will perform as normal. Should anything change regarding this, we’ll update this status page.

While we don’t expect any negative impact during this time, we’d recommend not sending or receiving USDC and only doing so once the network upgrade has completed and transactions have stabilised.
Posted on Apr 12, 14:11 UTC
API uptime
Fetching
API response time
Fetching
Past Incidents
Apr 13, 2021
Resolved - Withdrawals are now being processed as scheduled. Thank you
Apr 13, 04:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 02:18 UTC
Identified - There are temporary delays with Malaysia withdrawals due to unexpected technical issues faced by our banking partner. We’re working closely with the bank to see this resolved soon.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Apr 12, 09:20 UTC
Apr 12, 2021

Unresolved incident: Slow Bank Deposits in Malaysia.

Apr 11, 2021
Resolved - The scheduled maintenance has been completed.
Apr 11, 07:12 UTC
Identified - We'll be doing routine maintenance at 23:00 UTC to 02:00 UTC on 10 April 2021, this will last approximately 3 hours.

During this time send and receive transactions for BTC, XRP, LTC, BCH and USDC may be slow or unavailable.

Thanks for your understanding.
Apr 9, 08:11 UTC
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 08:47 UTC
Update - Withdrawals in South Africa will not be processed between Friday 2 April 2021 to Monday 5 April 2021 due to the public holidays, unfortunately, banks do not process withdrawals over weekends or public holidays. This will also affect deposits through normal Bank Transfers to our Standard Bank account. Please use our alternative deposit option through PayU instead.

Withdrawals requested after Thursday cut-off time will be processed on Tuesday the 6th of April 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 1, 08:13 UTC
Identified - Withdrawals in South Africa will not be processed between Friday 2 April 2021 to Monday 5 April 2021 due to the public holidays, unfortunately, banks do not process withdrawals over weekends or public holidays. This will also affect deposits through normal Bank Transfers to our Standard Bank account. Please use our alternative deposit option through PayU instead.

Withdrawals requested after Thursday cut-off time will be processed on Tuesday the 6th of April 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Mar 31, 11:53 UTC
Resolved - This incident has been resolved.
Apr 6, 08:46 UTC
Identified - Withdrawals in Uganda will not be processed between 2 April-5 April 2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on Tuesday, the 6th of April 2021

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 1, 08:24 UTC
Resolved - This incident has been resolved.
Apr 6, 08:46 UTC
Identified - Withdrawals in Europe will not be processed on 2 April 2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 5 April 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 1, 09:20 UTC
Resolved - Withdrawals are now being processed as scheduled. Thank you
Apr 6, 07:31 UTC
Identified - Withdrawals in Australia will not be processed from 2nd April until 5th April due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 6th April.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 1, 08:17 UTC
Apr 5, 2021
Resolved - Withdrawals are now being processed as scheduled. Thank you
Apr 5, 02:55 UTC
Identified - Certain withdrawals in Indonesia will not be processed on 2 April 2021 due to the public holiday, unfortunately, banks do not process these withdrawals over weekends or public holidays.

Kindly expect some delay in your withdrawals during this time.

For more information, please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Mar 31, 04:31 UTC
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Apr 1, 2021
Resolved - BTC, XRP, LTC, BCH and USDC sends and receives have returned to normal.

We apologise for any inconvenience.
Apr 1, 10:53 UTC
Investigating - BTC, XRP, LTC, BCH and USDC send and receives transactions may be slow for some customers, we're working on this as a priority.

Updates to follow.
Apr 1, 10:32 UTC
Mar 31, 2021
Mar 30, 2021