Identified - Some customers may experience slower than normal account verifications for level 2 and 3, this means that there may be delays in increasing your bank deposit/withdrawal limits.
We’re working through the backlog as quickly as possible.
Mar 24, 06:34 UTC
Identified - We're still seeing some delays in getting back to everyone, a small backlog has developed over the weekend however we're working as quickly as possible to minimise response times.
Thanks again for your patience.
Mar 23, 06:44 UTC
Investigating - If you’ve recently contacted us we may take longer than usual to get back to you.
We’re experiencing higher than normal email volumes which may result in a slower than normal response time. We’re working through the backlog as quickly as we can.
Please bear with us while we work on getting back to you.
Mar 9, 13:14 UTC
Resolved -
Withdrawal payments are being processed according to our published schedule.
Mar 26, 07:07 UTC
Identified -
Some withdrawals in Indonesia will not be processed on March 25, 2020 due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.
Requested withdrawals will be processed on March 26, 2020.
Resolved -
Most ETH transaction times have returned to normal, we'll continue to monitor closely.
Mar 23, 06:35 UTC
Monitoring -
Some ETH transactions are slower than normal, we're closely monitoring the queues. Slow transactions are a side affect of congestion on the Etheruem Blockchain.
Mar 20, 10:33 UTC
Identified -
Customers may experience slower than normal ETH transactions on the Ethereum Blockchain, this is due to fluctuating network fees. The fees spike in price irregularly due to congestion on the Blockchain.
Resolved -
This issue has been resolved. Payments should reflect today, 23 March.
Mar 23, 06:00 UTC
Identified -
Deposits and withdrawals in South Africa will not be processed on 21 March due to the public holiday. Unfortunately, banks do not process deposits and withdrawals over weekends or public holidays.
Deposits and requested withdrawals will be processed on 23 March.
Resolved -
Exchange and Instant Buy and Sell orders are still completing as normal, we're completely resolving this. Thanks again for everyones patience.
Mar 19, 10:53 UTC
Update -
This issue has now been fully resolved, we'll continue to monitor for any elevated errors over the next hour before completely resolving this incident.
Thanks for your patience.
Mar 19, 09:55 UTC
Monitoring -
A fix has been applied, we're watching error rates closely. Orders via the Exchange and Instant Buy and Sell are executing as normal.
Mar 19, 09:45 UTC
Identified -
We've identified the issue and are working on a fix.
Mar 19, 09:39 UTC
Investigating -
We've identified an issue where customers may not be able to buy or sell BTC in South Africa. This affects both Exchange orders as well as Instant Buy and Sell.
Our team have prioritised the issue and are working on a fix.