NG Customers: Scheduled Maintenance For Flutterwave
Identified - Our payment partner, Flutterwave, is upgrading its core transaction databases. Some Luno payment services that rely on this partner may be affected while the work is in progress. Scheduled maintenance on Saturday, 10 October 2026, from 8:00 PM to 10:00 PM UTC

What you may notice:
Some deposits or withdrawals may be delayed, queued or time out.
Payment status may take longer than usual to update, especially near the end of the window.

What you should do:
Check the status of a pending transaction in your Luno account before trying again, so you don't send it twice.
Your funds are not at risk. Delayed transactions will complete once the upgrade is done.
Oct 10, 2026 - 20:43 UTC
Fiat Deposits and Withdrawals Unavailable in Kenya
Identified - Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.

What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.

What's still working:
Cryptocurrency sends to external wallets

What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.

We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Sep 30, 2026 - 09:51 UTC
Instant Buy not available in South Africa
Identified - We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.

Customers can still use instant deposit and EFT options to buy cryptocurrency.

We are working on this as a priority
Aug 31, 2026 - 14:03 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API uptime
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Luno.com uptime
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Oct 10, 2026

Scheduled Maintenance: Withdrawals for Select Indonesian Banks
Completed - The scheduled maintenance has been completed.
Oct 10, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:30 UTC
Scheduled - Impacted Service: Withdrawals

Maintenance Window: 9 October 2026, 21:45 WIB – 10 October 2026, 07:15 WIB

What You Need to Know:
Our payment gateway partner is performing scheduled system maintenance. Luno platform remains fully operational

Temporarily Unavailable: Withdrawals to banks other than Danamon, Mandiri, BCA, BNI, BRI, and CIMB Niaga cannot be processed during this period.

Post-Maintenance Recovery: Minor delays in processing may occur shortly after 10 October, 07:15 WIB, while our payment gateway partner gradually recovers to full capacity.

Thank you for your understanding.

__


Layanan Terdampak: Penarikan (Withdrawal)

Jadwal Pemeliharaan: 9 Oktober 2026, 21:45 WIB – 10 Oktober 2026, 07:15 WIB

Hal yang Perlu Anda Ketahui:
Mitra Payment Gateway kami sedang melakukan pemeliharaan sistem terjadwal. Sistem Luno tetap berjalan normal
Terdampak Sementara: Penarikan dana (withdrawal) selain ke bank Danamon, Mandiri, BCA, BNI, BRI, dan CIMB Niaga tidak dapat dilakukan selama pemeliharaan berlangsung.
Pemulihan Pasca-Pemeliharaan: Keterlambatan singkat mungkin terjadi sesaat setelah pemeliharaan selesai pada 10 Oktober pukul 07:15 WIB karena jaringan mitra payment gateway kami memerlukan waktu untuk pulih secara bertahap ke kapasitas normal.

Terima kasih atas pengertian Anda.
Oct 9, 15:24 UTC

Oct 9, 2026

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:30 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 8 October 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 8 Oktober 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 7, 10:18 UTC

Oct 6, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 6, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 7 October 2026 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 7 Oktober 2026 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 5, 08:57 UTC
Deposits Unavailable In Kenya
Resolved - This incident has been resolved.
Oct 6, 09:40 UTC
Update - Update: Fiat withdrawals restored for Kenyan customers

Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.

Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.

We apologise for the inconvenience.
Sep 15, 14:13 UTC
Update - We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.

This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.

Thank you for your patience and understanding as we work to resolve this.
Jun 24, 15:08 UTC
Update - Unfortunately the resolution detailed by the 3rd party has not been successful.

We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates

Again, we sincerely apologise for the inconvenience and appreciate your continued patience.

Sends are still available.
Jun 10, 11:50 UTC
Update - Once again, we sincerely apologise for the delay in resolving this incident.

Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.

We are hopeful that they will have a resolution by the end of the week.
Jun 5, 06:58 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We sincerely apologise for the disruption and appreciate you patience in this matter.
May 21, 08:32 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We appreciate you patience and understanding in this matter
May 8, 12:53 UTC
Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.

Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.

Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.

We appreciate your understanding in this matter.
May 5, 15:04 UTC

Oct 5, 2026

Intermittent FPX deposit failures in Malaysia
Resolved - We are no longer seeing deposits failing, and instant deposits are functioning as normal.

We apologise for any inconvenience caused.
Oct 5, 06:28 UTC
Identified - We have identified an issue affecting FPX deposit failures for customers in Malaysia. This is happening intermittently

We are actively working with our third-party provider to resolve this issue.

If your deposit fails, please try again shortly or use an alternative deposit method.

We will provide an update as soon as we have more information.
Oct 4, 16:41 UTC

Oct 4, 2026

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 1, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 1 October 2026 12.00 a.m. - 6.00 a.m.
Friday, 2 October 2026 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 1 Oktober 2026 12.00 a.m. - 6.00 a.m.
Jumaat, 2 Oktober 2026 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Sep 30, 00:28 UTC
Luno Exchange & Instant buy & sell Maintenance Period
Resolved - We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal.

We appreciate your understanding and patience.
Oct 1, 08:42 UTC
Monitoring - The Luno Exchange is now fully restored and back online. Our maintenance work is complete, and all services are operating normally. We are actively monitoring the systems to ensure continued stability.
Oct 1, 06:01 UTC
Update - Our scheduled maintenance is taking a bit longer than originally planned. The Luno Exchange remains temporarily unavailable while our team works to safely bring all systems back online.
Oct 1, 05:38 UTC
Identified - Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.

During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.

Impact on Trading on the Exchange

During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.

Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.

Impact on Instant Buy and Sell

During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:

Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.

What Still Works

Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.

Maintenance Schedule

Start Date/Time: Oct 1, 2026 04:00 AM UTC
End Date/Time: Oct 1, 2026 05:00 AM UTC
Estimated Duration: 1 hour

What You Need to Do

Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

If you have any questions or concerns, please don't hesitate to contact our customer support team.

Thank you for your continued trust and support.
Sep 30, 07:48 UTC

Sep 30, 2026

Sep 29, 2026

Delays on ETH and ERC-20 tokens sends
Resolved - The incident is now fully resolved and all sends are processing normally. Previously stuck transactions have been successfully cleared, and we will continue to monitor the system closely.

We apologise for any inconvenience and appreciate your patience.
Sep 29, 07:42 UTC
Monitoring - A fix has been implemented and previously stuck sends have now been successfully processed. We will continue monitoring the system.

Please note that some transactions may still experience slight delays depending on current Ethereum network gas fees and congestion.
Sep 28, 20:19 UTC
Update - We have identified that this issue extends beyond USDT and is affecting withdrawals for all ETH-based coins. Customers may experience longer than usual processing times when attempting to withdraw ETH and any ERC-20 tokens.

Our team continues to work on resolving this as a priority.
Sep 28, 16:49 UTC
Identified - We have identified an issue affecting sends for USDT on the Ethereum (ETH) network.

Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency.

Our team is working on this as a priority and we will provide an update as soon as the issue is resolved.
Sep 28, 16:14 UTC

Sep 28, 2026

Sep 27, 2026

Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Sep 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 28 September 2026 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 28 September 2026 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Sep 25, 03:47 UTC

Sep 26, 2026

No incidents reported.

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