Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times:

Monday, 11 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 6.00 a.m.)
Tuesday, 12 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 6.00 a.m.)
Wednesday, 13 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 6.00 a.m.)
Friday, 15 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 2.30 a.m.)
Saturday, 16 October 2021 12.00 a.m. to 9.00 a.m. (Service resumed on 2.30 a.m.)
Sunday, 17 October 2021 12.00 a.m. to 6.00 a.m. (Service resumed on 2.30 a.m.)

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
Oct 8, 11:39 UTC

Identified - Luno is currently down. We are looking into this as a matter of urgency.
Oct 15, 09:06 UTC

Identified - We have identified an issue that is causing delayed XRP receives, please raise a support ticket if your XRP receive does not reflect after a few hours.

If possible please include a link to your transaction on XRP scan in order for us to best assist you, we are working on a fix as a priority.

We apologise for any inconvenience.
Oct 13, 13:29 UTC

Identified - Some customers may experience issues when canceling orders on the exchange. We are working on this as a priority.
We apologise for any inconvenience.
Oct 11, 09:57 UTC

Identified - We have identified an issue affecting XRP sends, we are working on a fix as a priority and the backlog of sends should clear shortly.
Oct 8, 21:44 UTC

Identified - We've identified an issue with PayU deposits taking longer than normal to clear due to an unexpected change with PayU. Our team is working closely with PayU to see this resolved as quickly as possible.
Oct 7, 08:35 UTC

Identified - We have identified an issue where customers are unable to submit tickets to our team.

Our service provider is currently experiencing increased latency, a fix is being worked on.
https://status.kustomer.com/
Oct 6, 20:55 UTC

Identified - There may be temporary delays with Malaysia withdrawals requested on 6th Oct 3:45pm onwards due to slow response in banking portal. We’re working with the bank to see this resolved soon.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Oct 7, 03:04 UTC