Monitoring - The Minister of Finance, Yang Berhormat Lim Guan Eng, has announced that the government will set up a new regulatory framework to approve and monitor “Digital Coin and Token Exchanges” in his recent Budget 2019 speech.

This is positive news from a very forward-thinking government, who is embracing innovative technology. It means that cryptocurrency exchanges in Malaysia will soon be regulated under the purview of the Securities Commission.

Once the new regulatory framework is set up, we will apply for a government license. This progress will get us to closer to reactivating deposits, enabling you to trade cryptocurrencies safely and easily again.

In the meantime, while we wait for regulations in the first quarter of 2019, we are still working hard to secure alternative methods for deposits. This remains our top priority.

You can continue to send, receive and trade Bitcoin and Ethereum using Luno as usual. We will release a detailed update as soon as new information is available.

For further details please read our blog post here: https://www.luno.com/blog/en/post/an-open-letter-to-our-malaysian-customers
Nov 7, 12:39 UTC
Website   Operational
API   Operational
Bank deposits and withdrawals Degraded Performance
Malaysia   Degraded Performance
South Africa   Operational
Nigeria   Operational
Indonesia   Operational
Europe   Operational
Bitcoin sends and receives   Operational
Ethereum sends and receives   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2018

No incidents reported today.

Dec 12, 2018

No incidents reported.

Dec 11, 2018
Resolved - Paystack deposits are behaving as expected, however GTBank customers are currently not able to process deposits at this stage. We'll notify GTBank customers when this functionality returns.
Dec 11, 05:07 UTC
Identified - We've identified the issue and are working closely with Paystack to see this resolved. The issue has been narrowed down to seemingly only affect customers depositing from GTBank.
Nov 28, 08:40 UTC
Investigating - Our team are investigating an issue with Paystack deposits affecting some customers in Nigeria. Please make use of an alternative payment method by following the deposit screen.

Updates to follow soon.
Nov 27, 13:00 UTC
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Resolved - All email notifications are being delivered as normal. Our team are continuing to monitor throughput.
Dec 3, 12:17 UTC
Monitoring - Emails sent from Luno are operational again, some customers may have missed some mails from us between 01:00 and 09:00 UTC. Mails going forward should be delivered without an issue, however we'll continue to monitor email throughput.
Dec 3, 09:11 UTC
Identified - The issue has been identified, we're working on an urgent fix.
Customers may still not be able to receive emails sent from Luno for sign in notifications, OTPs etc.

New customers may also be unable to verify their email addresses until this has been resolved.
Dec 3, 06:46 UTC
Investigating - We're investigating slow email deliveries, this may affect sign-in notifications, general account activity as well as email verification links for new sign-ups.

Our team are investigating urgently.
Dec 3, 04:39 UTC
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.