Delayed SMS's in Nigeria
Identified - We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria.

Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP.

We appreciate your understanding in this matter.
Jun 27, 2025 - 08:54 UTC
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Investigating - The 27th of June 2025, Friday, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 30th of June 2025.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

27hb Jun 2025, Jumaat ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 30hb Jun 2025.
Jun 26, 2025 - 02:56 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance on FPX instant deposit system in Malaysia Jul 10, 2025 15:45-19:59 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 11 July 2025 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 11 Julai 2025 12.00 a.m. - 4.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jun 26, 2025 - 04:21 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 13, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 14th of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 14hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 03:53 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 15, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 16th of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 16hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 03:54 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 17, 2025 16:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 18 July 2025 1.00 a.m. - 5.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 18 Julai 2025 1.00 a.m. - 5.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jun 26, 2025 - 04:23 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 20, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 21st of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 21hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 03:57 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 22, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 23rd of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 23hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 03:58 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jul 25, 2025 15:45-22:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 26th of July 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 26hb Julai 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jul 03, 2025 - 04:00 UTC
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Jul 9, 2025

No incidents reported today.

Jul 8, 2025
Matic to stop trading in Indonesia
Resolved - This incident has been resolved.
Jul 8, 13:29 UTC
Update - All transactions(buy, sell, send, receive) related to MATIC have been suspended as it is currently going through rebranding to POL. We are currently working on this issue and we apologise for the inconvenienced caused.
Jul 8, 07:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 07:29 UTC
Investigating - All transactions(buy, sell, send, receive) related to MATIC have been suspended as it is currently going through rebranding. We are currently working on this issue and we apologise for the inconvenienced caused.
Jul 8, 07:29 UTC
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Delayed Deposits in Nigeria
Resolved - We are no longer seeing any delays with deposits.

Deposits should be working as normal.

Thank you for your understanding in this matter.
Jul 4, 06:52 UTC
Identified - We have identified an issue currently causing delays with deposits.

Unfortunately, this issue is on our payment providers' side; we are working with them to try and solve this as quickly as possible.

We appreciate your understanding in this matter.

Updates to follow.
Jul 3, 21:09 UTC
Jul 3, 2025
Scheduled Maintenance affecting withdrawals in South Africa
Resolved - The maintenance has been successfully completed.

All withdrawal methods should be working as per normal.

Thank you for your patience and understanding in this matter.
Jul 3, 20:55 UTC
Identified - Please be advised that we will be conducting planned maintenance on our bank account verification system for South African withdrawals.

You may experience delays or not be able to make withdrawals during this maintenance downtime.

Date: 2024-07-03

Time: 21:00 (UTC +2)

We apologise for the inconvenience this may cause and will post an update once the maintenance has been completed.

Thanks for your understanding.
Jul 3, 06:38 UTC
Delayed Deposits in Nigeria
Resolved - Deposits should be working as normal with no errors or delays.

We appreciate your understanding in this matter.
Jul 3, 06:27 UTC
Identified - We have identified an issue currently causing delays with deposits.

Unfortunately, this issue is on our payment providers' side, we are working with them to try and solve this as quickly as possible.

We appreciate your understanding in this matter.

Updates to follow.
Jul 2, 18:44 UTC
Jul 2, 2025
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

Unresolved incident: Delayed SMS's in Nigeria.

Jun 26, 2025
Delayed SMS's in Nigeria
Resolved - The service is running as expected, and we are no longer seeing any more delays.

We appreciate your understanding in this matter.
Jun 26, 12:31 UTC
Update - We are still monitoring the issue.

Customers may still experience delays in receiving SMS's.

We will update as soon as we can.
Jun 24, 08:09 UTC
Monitoring - A fix has been implemented by our third-party providers to address the issue causing delayed SMS delivery to some customers in Nigeria.

Our teams are now actively monitoring the results to ensure full and sustained service stability.

Thank you for your understanding.
Jun 24, 06:20 UTC
Identified - We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria.

Unfortunately, this issue is at a network level, but we are working with our 3rd party providers to solve this ASAP.

We appreciate your understanding in this matter.
Jun 23, 14:36 UTC
Database Maintenance
Resolved - This incident has been resolved.
Jun 26, 06:37 UTC
Identified - Summary

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule

Date: 26 June 2025
Time: 06:00 to 08:00 UTC

Impact on Service

During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary?

Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Jun 25, 07:09 UTC
Curve Token (CRV) Is Currently Unavailable
Resolved - This issue has now been resolved.
Jun 26, 00:35 UTC
Investigating - We're currently experiencing an issue that has caused Curve Token (CRV) to become unavailable to Buy/Sell. We are promptly working on resolving this and will further update as soon as possible. We thank you for your patience.
Jun 25, 23:44 UTC
Jun 25, 2025
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