Identified - Due to the Easter weekend, withdrawals may take longer than expected.
Banks do not process withdrawals over public holidays or weekends, so all withdrawals requested on or after Friday, 19 April 2019 will be processed on Tuesday, 23 April 2019.
Please take note that withdrawals will not be processed on the following days:
19, 21 and 22 April 2019: South Africa, Nigeria, Indonesia and Europe 20 April 2019: South Africa
Withdrawals will be processed as per our regular schedule after the Easter weekend. Thanks for your understanding.
Apr 17, 05:35 UTC
Resolved -
Signing in using Facebook has returned to normal.
Apr 14, 13:21 UTC
Monitoring -
Sign ins using Facebook seems to be normalising, we're continuing to monitor errors.
Apr 14, 13:03 UTC
Identified -
Our team has identified an issue affecting sign ins using Facebook, this means customers who use Facebook to sign into their Luno account may be unable to do so.
This issue seems to sit with Facebook.
We'll update our status page once we start seeing successful sign ins via Facebook. If you sign in using an email address and password or Google your sign ins remain unaffected.
Apr 14, 12:52 UTC
Resolved -
Bitcoin send transactions have returned to normal.
Apr 10, 11:37 UTC
Monitoring -
The backlog has cleared completely, we're continuing to monitor transactions for any anomalies.
Apr 10, 11:25 UTC
Update -
The transaction backlog looks to be clearing slowly.
Apr 10, 11:18 UTC
Identified -
We've identified a small backlog of transactions which are being processed slower than normal. This may affect some customers sending Bitcoin from their wallets, our team are already working on a fix.
Receiving Bitcoin to your Luno wallet remains unaffected.
Resolved -
Withdrawals are being processed as normal.
Apr 6, 07:52 UTC
Investigating -
Due to an error with the bank some withdrawal batches have not yet been processed. This is a temporary incident which we hope to see resolved tomorrow.
Some Nigerian customers may see a delay with bank withdrawals. Our team are working hard to get these processed as soon as possible.