Luno Status

Nov 25, 2020

No incidents reported today.

Nov 24, 2020

Resolved - Services have returned to normal across the board, thanks for your patience during this time.
We're doing everything we can to ensure a smooth service for all of our customers.
Nov 24, 06:59 UTC

Monitoring - Performance is normalising, we're monitoring closely.
Nov 24, 06:37 UTC

Identified - Additional resources have been allocated and we're starting to see better performance.
Nov 24, 05:45 UTC

Update - Most services are returning to normal, we're increasing resources for the Exchange - it may be slower than normal.
Nov 24, 05:23 UTC

Investigating - Our team have an issue causing identified degraded service across Luno, this may result in some customers seeing slower than normal responses across luno.com and the Android and iOS apps.
Nov 24, 05:14 UTC

Scheduled Maintenance

Resolved - The maintenance window has completed without any additional errors, thanks for your patience.
Nov 24, 06:23 UTC

Monitoring - The maintenance has completed, we're monitoring for any additional errors.
Nov 24, 05:58 UTC

Update - The maintenance period has been moved out due to unforeseen additional load to our services, the maintenance window has shortened to less than 5 minutes and will take place at 05:55 UTC.
Nov 24, 05:53 UTC

Identified - We'll be doing routine maintenance at 03:00 UTC on 24 November 2020, this will not last more than an 30 minutes.
During this time the some services may be slow or unavailable, this includes buying and selling, sending and wallet balance calculations for all cryptocurrencies.

Updates will be posted throughout the maintenance window.
Thanks for your understanding.
Nov 23, 16:22 UTC

Nov 23, 2020

Nov 22, 2020

Slow Ethereum transactions

Resolved - Network congestion has cleared and transactions are now being processed and confirmed normally. We'll continue to monitor closely.
Nov 22, 19:09 UTC

Investigating - The Ethereum blockchain is under severe strain at the moment, causing some transactions to be slow and more expensive than normal. Luno adjusts fees based on network activity and do try to have transactions broadcast and confirmed as quickly as possible, however, there may still be some unexpected delays or transactions may be more expensive than normal.

We've noticed a small backlog forming for transactions that we send, this is something that is unfortunately out of our control. We're continuing to monitor transaction throughput closely and adjust send fees dynamically.

Some transactions received into customers Ethereum wallet may be slower if a fee below the recommended amount is used to broadcast the transaction.

We'll post an update to this status page when the transaction backlog eases.

Thanks for your patience.
Nov 22, 16:09 UTC

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

Bitcoin Cash Hard Fork on 15 November 2020

Resolved - BCH sends and receives are functioning as normal.
Nov 18, 05:52 UTC

Monitoring - BCH sends and receives are operational, however a few transactions sent during the time of the fork have not been broadcast correctly - our Engineers are working on this.
Nov 17, 16:22 UTC

Update - Bitcoin Cash (BCH) transactions, both send and receive, remain unavailable for now. This means that it is not yet possible to receive or send BCH to/from your Luno wallet.
Nov 16, 11:51 UTC

Update - Leading up to the hard fork on 15 November 2020 Luno will pause all Bitcoin Cash (BCH) sends and receives from 12:00 AM UTC, 12 hours before the hard fork. During this time receive transactions will be delayed and sends will not be processed. In order to keep your BCH safe, we suggest not doing any send or receive transactions well before the scheduled date.

Luno will re-enable BCH transactions once the hard fork is complete and we deem it safe to do so.
Nov 12, 07:10 UTC

Identified - Two years after the infamous Bitcoin Cash (BCH) hard fork of 2018, another contentious hard fork is scheduled for 15 November 2020 at approximately 12:00 PM (UTC).

This means that the network may split into two blockchains, essentially creating an additional token.

Leading up to this hard fork, Luno may temporarily disable BCH sends and receives to reduce risk and protect existing coins. Luno only supports the Bitcoin Cash Node (BCHN) hard fork, and this is what will be represented as BCH on our platform.

Should there be a blockchain split, and a new token created, no BCHA tokens will be issued by Luno. If you currently hold BCH, and want to receive the new token, we suggest that you move your BCH to a supported wallet - one that supports Bitcoin Cash ABC (BCHA).

Thanks for bearing with us!
Nov 4, 06:50 UTC

Nov 17, 2020

Degraded performance on Luno

Resolved - This incident has been resolved.
Nov 17, 19:06 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 17:28 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 17, 17:20 UTC

Investigating - We are currently investigating degraded performance with our app. We are looking into this as a matter of urgency.

Updates to follow.
Nov 17, 17:14 UTC

Delayed bank withdrawals in Malaysia

Resolved - This incident has been resolved.
Nov 17, 07:31 UTC

Identified - There may be temporary delays with Malaysia withdrawals requested on 17th November. We’re working with the bank to see this resolved soon.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Nov 17, 06:52 UTC

Nov 16, 2020

PayU Instant EFT deposits temporarily unavailable in South Africa

Resolved - This issue has been resolved.

Thank you.
Nov 16, 11:26 UTC

Identified - Instant EFT with PayU deposits are currently unavailable. We are working to get this issue resolved. In the meantime, please make use of an alternative deposit method in your Luno wallet.
Nov 13, 08:33 UTC

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

Nov 12, 2020

Luno exchange errors

Resolved - No further errors are being reported, we'll continue to monitor for any further anomalies.

Thanks again for everyone's patience.
Nov 12, 09:09 UTC

Identified - We've identified the issue and are working on a fix, error rates are coming down slowly.
Nov 12, 06:50 UTC

Investigating - We're investigating elevated errors on the Exchange.

Our team are working on this as a priority.
Nov 12, 06:21 UTC

Nov 11, 2020

Scheduled Maintenance

Resolved - The scheduled maintenance has been completed.
Nov 11, 21:31 UTC

Investigating - We'll be doing routine maintenance at 9pm UTC on 11 November 2020, this will not last more than an hour.

During this time the Exchange, Instant Buy and Sell and wallet balances for all cryptocurrencies may be unavailable or inaccurate.

Updates will be posted throughout the maintenance window.

Thanks for your understanding.
Nov 11, 15:16 UTC

Ethereum send and receive transactions

Resolved - Most ETH transaction times have returned to normal.

We'll continue to monitor closely.

Thanks for your patience.
Nov 11, 17:00 UTC

Update - We are continuing to monitor for any further issues.
Nov 11, 16:58 UTC

Monitoring - We've implemented a fix, however our nodes need time to recover and catch up to the latest transactions. This will take 3-6 hours, we're monitoring progress closely.

Until our nodes have completely synced to the Ethereum blockchain, send and receive transactions will be delayed.
Nov 11, 13:16 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 11, 12:07 UTC

Investigating - Due to an issue on the ethereum blockchain, send and receive transactions are currently not working.

We're investigating urgently, this seems to be due to an unannounced hard fork.

Further details to follow.
Nov 11, 11:17 UTC