Luno Status

All Systems Operational

Website Operational

API Operational

Bank deposits and withdrawals Operational

Malaysia Operational

South Africa Operational

Nigeria Operational

Indonesia Operational

Europe Operational

Bitcoin sends and receives Operational

Ethereum sends and receives Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

Slow bank withdrawals in Nigeria

Resolved - Withdrawals are being processed as normal.
Jul 19, 14:24 UTC

Update - We are continuing to investigate this issue.
Jul 19, 07:48 UTC

Investigating - There will be a slight delay with Nigerian bank withdrawals requested on 19 July 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934
Jul 19, 07:47 UTC

Jul 18, 2019

Instant Buy or Sell and withdrawals on iOS

Resolved - We have released version 5.7.5 which is now available via the App Store, please ensure you upgrade the app.
5.7.5 fixes the issues mentioned in this incident.

Thanks for your patience.
Jul 18, 18:36 UTC

Update - Our team have published a fix to the App Store, please ensure that you're using the latest version of the app.
If you continue to see errors or incorrect amounts during buying or selling cryptocurrency as well as withdrawing funds to your bank account please reach out to our team via https://www.luno.com/help/tickets/new
Jul 16, 14:46 UTC

Identified - Our team has identified an error affecting customers using version 5.7.4 of the iOS app. This affects amounts entered during the Instant Buy and Sell process as well as amount entered during the withdrawal process.

If customers affected by this need to urgently buy. sell or withdrawal please make use of the web interface on a desktop browser or create the order via the Exchange.

We will update this incident once we've implemented a fix.
Sincerely sorry for any inconvenience caused.
Jul 16, 09:24 UTC

Slow bank withdrawals in Nigeria

Resolved - Withdrawals are being processed as normal.
Jul 18, 08:11 UTC

Update - Some withdrawals may still be delayed, we're working as quickly as possible to have these processed and sent to the bank. Apologies for the delays.
Jul 17, 09:44 UTC

Identified - There will be a slight delay with Nigerian bank withdrawals requested on 16 July 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Jul 16, 14:47 UTC

Jul 17, 2019

Slow bank withdrawals in South Africa

Resolved - All withdrawals have been processed successfully.
Jul 17, 10:53 UTC

Identified - Some bank withdrawals in South Africa have been delayed from an earlier release batch. Our team have successfully released the withdrawals however withdrawals requested during the morning of 17 July 2019 may have taken longer than expected.

We expect all pending withdrawals to have been processed before 13:00 today.
Jul 17, 09:47 UTC

Jul 16, 2019

Delayed bank withdrawals in Nigeria

Resolved - Most withdrawals have been successful however some may be in a processing state on NGN wallets for a little while longer. We will update our status page with further updates.

Thanks for your patience.
Jul 16, 14:49 UTC

Investigating - Due to technical issues experienced, withdrawals requested on 15 July 2019 will be delayed.

Requested withdrawals will be processed on 17 July 2019.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 15, 14:11 UTC

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

Delayed bank withdrawals in Malaysia

Resolved - All services have returned to normal.
Jul 10, 11:13 UTC

Investigating - Due to technical issues experienced, withdrawals requested on 9 July 2019 will be delayed.

Requested withdrawals will be processed on 10 July 2019.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 9, 08:29 UTC

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.