Identified - Date: Thursday, 10 September 2026
Time: 10:00 PM – 11:00 PM (WAT)
Expected downtime: 30–45 minutes
What this means for you:
During this window, you may experience brief disruptions to payments, including deposits, withdrawals, and related services.
All pending transactions will be processed automatically once maintenance is complete — nothing will be lost. If possible, we recommend completing any payments before or after this window.
We apologise for any inconvenience and will confirm here once maintenance is complete.
Sep 10, 2026 - 14:57 UTC
Time: 10:00 PM – 11:00 PM (WAT)
Expected downtime: 30–45 minutes
What this means for you:
During this window, you may experience brief disruptions to payments, including deposits, withdrawals, and related services.
All pending transactions will be processed automatically once maintenance is complete — nothing will be lost. If possible, we recommend completing any payments before or after this window.
We apologise for any inconvenience and will confirm here once maintenance is complete.
Sep 10, 2026 - 14:57 UTC
Update - Cryptocurrency withdrawals to external wallets remain available. Fiat deposits and withdrawals are currently unavailable for Kenyan customers.
Our team is working to resolve this as quickly as possible. We'll update this page as soon as service is restored.
We apologise for the inconvenience.
Sep 10, 2026 - 14:13 UTC
Our team is working to resolve this as quickly as possible. We'll update this page as soon as service is restored.
We apologise for the inconvenience.
Sep 10, 2026 - 14:13 UTC
Update - We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
Jun 24, 2026 - 15:08 UTC
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
Jun 24, 2026 - 15:08 UTC
Update - Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
Jun 10, 2026 - 11:50 UTC
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
Jun 10, 2026 - 11:50 UTC
Update - Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
Jun 05, 2026 - 06:58 UTC
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
Jun 05, 2026 - 06:58 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
May 21, 2026 - 08:32 UTC
We sincerely apologise for the disruption and appreciate you patience in this matter.
May 21, 2026 - 08:32 UTC
Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
We appreciate you patience and understanding in this matter
May 08, 2026 - 12:53 UTC
Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
May 05, 2026 - 15:04 UTC
Identified - We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Aug 31, 2026 - 14:03 UTC
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Aug 31, 2026 - 14:03 UTC
Luno
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance on FPX instant deposit system in Malaysia Sep 12, 2026 04:00-22:00 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 13 September 2026 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 13 September 2026 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Posted on Sep 11, 2026 - 05:59 UTC
Appreciate if you could plan and make deposits before/after the following times:
Sunday, 13 September 2026 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 13 September 2026 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Posted on Sep 11, 2026 - 05:59 UTC