Monitoring - The Minister of Finance, Yang Berhormat Lim Guan Eng, has announced that the government will set up a new regulatory framework to approve and monitor “Digital Coin and Token Exchanges” in his recent Budget 2019 speech.

This is positive news from a very forward-thinking government, who is embracing innovative technology. It means that cryptocurrency exchanges in Malaysia will soon be regulated under the purview of the Securities Commission.

Once the new regulatory framework is set up, we will apply for a government license. This progress will get us to closer to reactivating deposits, enabling you to trade cryptocurrencies safely and easily again.

In the meantime, while we wait for regulations in the first quarter of 2019, we are still working hard to secure alternative methods for deposits. This remains our top priority.

You can continue to send, receive and trade Bitcoin and Ethereum using Luno as usual. We will release a detailed update as soon as new information is available.

For further details please read our blog post here: https://www.luno.com/blog/en/post/an-open-letter-to-our-malaysian-customers
Nov 7, 12:39 UTC
Website   Operational
API   Operational
Bank deposits and withdrawals Degraded Performance
Malaysia   Degraded Performance
South Africa   Operational
Nigeria   Operational
Indonesia   Operational
Europe   Operational
Bitcoin sends and receives   Operational
Ethereum sends and receives   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - We are actively working on returning BNI VA as a deposit option for our Indonesian customers, but unfortunately we do not have a timeline for it at this point.

We will update our status page when we expect the deposit method to be available once more.

In the meantime, please make use of an alternative deposit method.
Jan 11, 11:44 UTC
Identified - Deposits in general are being processed as normal, however deposits via BNI VA will be unavailable due to further notice.

Our Deposit Flow is working correctly, please follow the Help Centre article on how to make a deposit into your Luno wallet. > https://www.luno.com/help/en/articles/11000022935

Updates to follow soon.
Jan 7, 13:04 UTC
Investigating - We're aware of a delay with our deposit flow and our team is currently investigating it. We hope to have this resolved soon.
Dec 28, 19:15 UTC
Jan 10, 2019

No incidents reported.

Jan 9, 2019
Resolved - Bitcoin send transactions are being processed as normal.
Jan 9, 08:49 UTC
Monitoring - We've implemented a fix to process all pending Bitcoin sends, these should start processing soon.
Jan 9, 07:58 UTC
Identified - We've identified an issue affecting some Bitcoin send transactions. This may result in slower than usual send times. Our team are aware of the delay and are working on a fix.

Receiving Bitcoin to your Luno wallet is unaffected with only a small portion of new Bitcoin send transactions being affected by this.

Updates to follow soon.
Jan 9, 04:53 UTC
Jan 8, 2019

No incidents reported.

Jan 7, 2019
Resolved - Bitcoin sends have returned to normal.
Jan 7, 19:51 UTC
Identified - We've identified an issue affecting some Bitcoin send transactions. This may result in slower than usual send times. Our team are aware of the delay and are working on a fix.

Receiving Bitcoin to your Luno wallet is unaffected with only a small portion of new Bitcoin send transactions being affected by this.

Updates to follow soon.
Jan 7, 16:08 UTC
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

Jan 2, 2019
Resolved - This incident has been resolved.
Jan 2, 06:34 UTC
Identified - Banks do not process withdrawals over public holidays, so requested withdrawals during the festive season may be delayed. Please take note of the dates below when withdrawals will not be processed:

24 December 2018 - Indonesia
25 December 2018 - Europe, South Africa, Nigeria, Malaysia, Indonesia
26 December 2018 - Europe, South Africa, Nigeria, Malaysia
1 January 2019 - Europe, South Africa, Nigeria, Malaysia, Indonesia

Withdrawals requested on these dates will be processed on the next business day, namely:

26 December 2018 - Indonesia (only one withdrawal batch will be processed, cut-off time is 13:00 GMT +7)
27 December 2018 - Europe, South Africa, Nigeria, Malaysia, Indonesia
2 January 2019 - Europe, South Africa, Nigeria, Malaysia, Indonesia

Read the full withdrawal schedule here: https://www.luno.com/help/en/articles/11000022934

Bitcoin and Ethereum deposits and withdrawals will not be affected.
Dec 21, 06:55 UTC