Monitoring - This has been resolved in the latest version available via the Play Store. Please ensure that you are on the latest version, 7.0.2 or above. If you continue to experience issues recovering your account via Android please reach out to our team.
Oct 9, 14:42 UTC
Update - We are continuing to work on a fix for this issue. We will update this incident once an updated version has reached the Play Store.
Oct 8, 09:22 UTC
Identified - We have identified an issue with "Having Trouble?" recovery flows in the sign in screen on Android. You may experience a blank screen when trying to recover your account or being looped back to the sign up screen. We are currently working on a fix for this.

As a work around you can recover your account using our website.
Oct 7, 06:58 UTC
Past Incidents
Oct 22, 2020

No incidents reported today.

Oct 21, 2020
Resolved - Bitcoin transaction times have returned to normal, we'll continue to monitor for any further anomalies.
Oct 21, 11:30 UTC
Investigating - Slower block times, as well as a spike in fees, has resulted in a backlog of transactions on the Bitcoin blockchain.

This is out of Luno's control, thankfully this usually clears quite quickly. We'll keep a close eye on transactions.
Oct 20, 19:21 UTC
Resolved - Network congestion has cleared and transactions are now being processed and confirmed normally. We'll continue to monitor closely.
Oct 21, 11:30 UTC
Investigating - The Ethereum blockchain is under severe strain at the moment, causing some transactions to be slow and more expensive than normal. Luno adjusts fees based on network activity and do try to have transactions broadcast and confirmed as quickly as possible, however, there may still be some unexpected delays or transactions may be more expensive than normal.

We've noticed a small backlog forming for transactions that we send, this is something that is unfortunately out of our control. We're continuing to monitor transaction throughput closely and adjust send fees dynamically.

Some transactions received into customers Ethereum wallet may be slower if a fee below the recommended amount is used to broadcast the transaction.

We'll post an update to this status page when the transaction backlog eases.

Thanks for your patience.
Oct 20, 11:18 UTC
Oct 20, 2020
Resolved - This issue has been resolved.

Thank you.
Oct 20, 08:27 UTC
Investigating - We're aware of an issue with Flutterwave Pay with Bank deposits and our team is currently investigating it. We are working with the provider and hope to have this resolved soon. In the meantime, please make use of an alternative deposit method in your Luno wallet.
Oct 19, 07:19 UTC
Resolved - Bitcoin transaction times have returned to normal, we'll continue to monitor for any further anomalies.
Oct 20, 06:51 UTC
Investigating - Slower block times, as well as a spike in fees, has resulted in a backlog of transactions on the Bitcoin blockchain.

This is out of Luno's control, thankfully this usually clears quite quickly. We'll keep a close eye on transactions.
Oct 19, 17:05 UTC
Resolved - The scheduled maintenance has been completed.
Oct 20, 05:13 UTC
Investigating - One of our payments providers PayU will be performing some platform maintenance starting at 03:00 on 20 October 2020.

This may affect deposits through PayU on our app. Please use an alternative depositing method until the maintenance is complete.
Oct 19, 13:38 UTC
Oct 19, 2020
Resolved - Network congestion has cleared and transactions are now being processed and confirmed normally.

We'll continue to monitor the network closely.
Oct 19, 08:46 UTC
Investigating - The Ethereum blockchain is under severe strain at the moment, causing some transactions to be slow and more expensive than normal. Luno adjusts fees based on network activity and do try to have transactions broadcast and confirmed as quickly as possible, however, there may still be some unexpected delays or transactions may be more expensive than normal.

We've noticed a small backlog forming for transactions that we send, this is something that is unfortunately out of our control. We're continuing to monitor transaction throughput closely and adjust send fees dynamically.

Some transactions received into customers Ethereum wallet may be slower if a fee below the recommended amount is used to broadcast the transaction.

We'll post an update to this status page when the transaction backlog eases.

Thanks for your patience.
Oct 17, 21:26 UTC
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020
Resolved - Withdrawals are being processed according to schedule.

Thank you.
Oct 12, 07:04 UTC
Identified - Withdrawals in Uganda will not be processed on 9th of October due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 12th October.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Oct 9, 07:00 UTC
Oct 11, 2020
Resolved - This incident has been resolved.
Oct 11, 17:44 UTC
Update - This issue has been resolved and withdrawals are being processed according to schedule.

Thank you.
Oct 11, 17:44 UTC
Identified - There will be a slight delay with Indonesian withdrawals requested on 8th October. This is a temporary incident with our banking partner, which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Oct 8, 15:00 UTC
Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - This incident has been resolved.
Oct 9, 07:41 UTC
Identified - One of our payments providers PayU have concluded their platform maintenance but we are still seeing errors. We are looking into this.

This may affect deposits through PayU on our app. Please use an alternative depositing method until the maintenance is complete.
Oct 9, 05:47 UTC
Resolved - This incident has been resolved.
Oct 9, 07:41 UTC
Identified - One of our payments providers PayU have concluded their platform maintenance but we are still seeing errors. We are looking into this.

This may affect deposits through PayU on our app. Please use an alternative depositing method until the maintenance is complete.
Oct 9, 05:48 UTC
Resolved - The scheduled maintenance has been completed.
Oct 9, 04:50 UTC
Identified - One of our payments providers PayU will be performing some platform maintenance starting at 23:30 on 8 October 2020.

This may affect deposits through PayU on our app. Please use an alternative depositing method until the maintenance is complete.
Oct 8, 15:04 UTC
Resolved - The scheduled maintenance has been completed.
Oct 9, 04:50 UTC
Identified - One of our payments providers PayU will be performing some platform maintenance starting at 22:30 on 8 October 2020.

This may affect deposits through PayU on our app. Please use an alternative depositing method until the maintenance is complete.
Oct 8, 15:05 UTC
Oct 8, 2020