Upcoming ETH Hard Fork on 5 August 2021
Identified - There’s an upcoming ETH Hard Fork that will affect both ETH and USDC transactions, on 5 August 2021, at roughly 08:00 UTC.

During this time, send and receive transactions will be slow or unavailable, from 07:00 UTC until approximately 09:00 UTC. Once the network upgrade is complete, sends and receives will perform as normal. Should anything change regarding this, we’ll update this status page.

While we don’t expect any negative impact during this time, we’d recommend not sending or receiving ETH & USDC, and only doing so once the network upgrade has completed, and transactions have stabilised.

For a more accurate breakdown on when the fork will happen, please see the following link: https://etherscan.io/block/countdown/12965000
Jul 28, 14:29 UTC
Uptime over the past 90 days. View historical uptime.
Crypto sends and receives Degraded Performance
90 days ago
99.99 % uptime
Today
BTC Operational
90 days ago
100.0 % uptime
Today
BCH Operational
90 days ago
100.0 % uptime
Today
ETH Degraded Performance
90 days ago
100.0 % uptime
Today
XRP Operational
90 days ago
100.0 % uptime
Today
LTC Operational
90 days ago
100.0 % uptime
Today
USDC Degraded Performance
90 days ago
99.94 % uptime
Today
Supported platforms Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Android app Operational
90 days ago
100.0 % uptime
Today
iOS app Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
99.81 % uptime
Today
Support response times ? Operational
90 days ago
99.62 % uptime
Today
Account verification Operational
90 days ago
100.0 % uptime
Today
Bank deposits and withdrawals Operational
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Past Incidents
Aug 2, 2021

No incidents reported today.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Slow Crypto Sends
Resolved - All send and receives have returned to normal.
Jul 28, 13:25 UTC
Update - All transactions stuck in a processing state have cleared, we're monitoring new transactions closely.
Jul 28, 12:59 UTC
Monitoring - We are monitoring an issue that may have affected crypto sends and receive for the following cryptocurrency.

XRP
LTC

Some sends remain in a processing state, we're working hard to process this backlog as soon as possible.
Jul 28, 12:41 UTC
Jul 27, 2021
Slow crypto sends
Resolved - All sends have returned to normal, thanks again for your patience.
Jul 27, 14:00 UTC
Monitoring - A fix has been implemented, the backlog is clearing out quickly.
Apologies for the issues.
Jul 27, 13:40 UTC
Update - Customers may see an error when attempting to send crypto, a fix is being pushed out.
Jul 27, 13:33 UTC
Identified - We've identified a small backlog of crypto sends due to an error, a fix is already under way.
This affects all crypto sends on the Luno platform - updates to follow.
Jul 27, 13:30 UTC
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Slow Crypto Sends and Receives
Resolved - All send and receives have returned to normal.
Jul 24, 08:47 UTC
Update - All transactions stuck in a processing state from this morning have cleared, we're monitoring new transactions closely.
Jul 24, 08:22 UTC
Monitoring - Send transactions for BCH, XRP, LTC, USDC have returned to normal.

Some BTC sends remain in a processing state, we're working hard to process this backlog as soon as possible.
Jul 24, 08:12 UTC
Update - This issue would affect the following cryptocurrencies:

BTC
BCH
XRP
LTC
USDC

We are seeing some sends going through successfully. We're doing our best to minimise this delay as much as possible. Thanks for your patience.
Jul 24, 07:43 UTC
Identified - We've identified an issue that may affect crypto sends and receives.

Our team is working on this as a priority.
Jul 24, 07:17 UTC
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Delayed bank withdrawal in Uganda
Resolved - This incident has been resolved.
Jul 21, 10:07 UTC
Update - We are continuing to work on a fix for this issue.
Jul 20, 06:26 UTC
Identified - Withdrawals in Uganda will not be processed on 19-07-2021 and 20 -07-2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 21-07-2021

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 19, 10:39 UTC
Delayed bank withdrawal in Malaysia
Resolved - Withdrawals are now being processed as scheduled. Thank you
Jul 21, 04:54 UTC
Identified - Withdrawals in Malaysia will not be processed on 20th July 2021 due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 21st July 2021.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jul 19, 04:14 UTC
Jul 20, 2021
Mobile Help Centre is down
Resolved - The Help Centre is stable, thanks for your patience.
Jul 20, 12:14 UTC
Monitoring - A fix has been implemented, the help centre on the app is available again - a permanent resolution is being worked on, we don't expect any further downtime.
Jul 20, 11:37 UTC
Identified - We've identified the issue and are working on resolving this. Customers may currently experience issues accessing help centre articles as well as submitting tickets via the app - please make use of the web in the mean time.
Jul 20, 11:34 UTC
Investigating - Our Help centre in the app is currently down, our team are investigating.
Jul 20, 11:32 UTC
Jul 19, 2021
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