Identified - There will be a slight delay with bank withdrawals in Nigeria requested on 18 March 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Mar 18, 15:15 UTC
Website Operational
API Operational
Bank deposits and withdrawals Operational
Malaysia Operational
South Africa Operational
Nigeria Operational
Indonesia Operational
Europe Operational
Bitcoin sends and receives Operational
Ethereum sends and receives Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 18, 2019
Resolved - Level 1 account verifications in Nigeria are functioning as normal.
Mar 18, 12:38 UTC
Investigating - Customers in Nigeria waiting to be verified to Level 1 may experience slower than normal verification times. This is due to our third party verification service being down.

We're currently communicating with them to see this resolved as quickly as possible.

Our team will have all Nigerian customers verified as soon as possible.
Mar 18, 08:54 UTC
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - Level 1 account verifications in Nigeria are functioning as normal.
Mar 15, 14:11 UTC
Investigating - Customers in Nigeria waiting to be verified to Level 1 may experience slower than normal verification times. This is due to our third party verification service being down.

We're currently communicating with them to see this resolved as quickly as possible.

Our team will have all Nigerian customers verified as soon as possible.
Mar 15, 12:57 UTC
Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019
Resolved - Withdrawals are being processed as normal.
Mar 11, 12:54 UTC
Identified - There will be a slight delay with Nigerian bank account withdrawals requested on 8 March 2019. This is a temporary incident which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934

Updates to follow.
Mar 8, 12:43 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Resolved - Withdrawals are being processed as normal.
Mar 8, 05:47 UTC
Identified - Withdrawals in Indonesia will not be processed on 7 March 2019 due to the public holiday, unfortunately banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 8 March 2019.

Please view our full withdrawal schedule via the link below:

https://www.luno.com/help/articles/11000022934
Mar 4, 15:04 UTC
Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

Mar 5, 2019

No incidents reported.