Monitoring - This has been resolved in the latest version available via the Play Store. Please ensure that you are on the latest version, 7.0.2 or above. If you continue to experience issues recovering your account via Android please reach out to our team.
Oct 9, 14:42 UTC
Update - We are continuing to work on a fix for this issue. We will update this incident once an updated version has reached the Play Store.
Oct 8, 09:22 UTC
Identified - We have identified an issue with "Having Trouble?" recovery flows in the sign in screen on Android. You may experience a blank screen when trying to recover your account or being looped back to the sign up screen. We are currently working on a fix for this.
As a work around you can recover your account using our website.
Oct 7, 06:58 UTC
Resolved -
Network congestion has cleared and transactions are now being processed and confirmed normally. We'll continue to monitor closely.
Oct 21, 11:30 UTC
Investigating -
The Ethereum blockchain is under severe strain at the moment, causing some transactions to be slow and more expensive than normal. Luno adjusts fees based on network activity and do try to have transactions broadcast and confirmed as quickly as possible, however, there may still be some unexpected delays or transactions may be more expensive than normal.
We've noticed a small backlog forming for transactions that we send, this is something that is unfortunately out of our control. We're continuing to monitor transaction throughput closely and adjust send fees dynamically.
Some transactions received into customers Ethereum wallet may be slower if a fee below the recommended amount is used to broadcast the transaction.
We'll post an update to this status page when the transaction backlog eases.
Investigating -
We're aware of an issue with Flutterwave Pay with Bank deposits and our team is currently investigating it. We are working with the provider and hope to have this resolved soon. In the meantime, please make use of an alternative deposit method in your Luno wallet.
Oct 19, 07:19 UTC
Resolved -
Network congestion has cleared and transactions are now being processed and confirmed normally.
We'll continue to monitor the network closely.
Oct 19, 08:46 UTC
Investigating -
The Ethereum blockchain is under severe strain at the moment, causing some transactions to be slow and more expensive than normal. Luno adjusts fees based on network activity and do try to have transactions broadcast and confirmed as quickly as possible, however, there may still be some unexpected delays or transactions may be more expensive than normal.
We've noticed a small backlog forming for transactions that we send, this is something that is unfortunately out of our control. We're continuing to monitor transaction throughput closely and adjust send fees dynamically.
Some transactions received into customers Ethereum wallet may be slower if a fee below the recommended amount is used to broadcast the transaction.
We'll post an update to this status page when the transaction backlog eases.
Resolved -
Withdrawals are being processed according to schedule.
Thank you.
Oct 12, 07:04 UTC
Identified -
Withdrawals in Uganda will not be processed on 9th of October due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.
Requested withdrawals will be processed on 12th October.
Resolved -
This incident has been resolved.
Oct 11, 17:44 UTC
Update -
This issue has been resolved and withdrawals are being processed according to schedule.
Thank you.
Oct 11, 17:44 UTC
Identified -
There will be a slight delay with Indonesian withdrawals requested on 8th October. This is a temporary incident with our banking partner, which we hope to see resolved during the day. We will re-attempt to release the withdrawals during the next release, you can find the full schedule here - https://www.luno.com/help/en/articles/11000022934