Luno Status

Planned maintenance on FPX instant deposit system in Malaysia

Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime.

Monday, 16 May 2022 12.00 a.m. to 3.30 a.m.
Tuesday, 17 May 2022 12.00 a.m. to 6.00 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
May 13, 09:07 UTC

Delayed bank withdrawals in Malaysia

Identified - Withdrawals requested after 3.45pm on 13th May will not be processed on 16th May due to the public holiday. Unfortunately, banks do not process withdrawals over weekends and public holidays.

Requested withdrawals will be processed on 17th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 13, 03:52 UTC

Slow Bank Deposits in Malaysia

Investigating - We are aware of a delay with deposits via Bank Transfer and our team is currently investigating it. We hope to have this resolved soon. In the meantime, please make use of FPX, an alternative deposit method in your Luno wallet.
May 10, 07:08 UTC

Delayed bank withdrawal in Indonesia

Identified - Certain withdrawals in Indonesia will not be processed from 28th April until 8th May 2022 due to the public holiday. Unfortunately, banks do not process such withdrawals over weekends or public holidays.

These withdrawals will be processed on 9th May 2022.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 27, 09:44 UTC

Uptime over the past 90 days. View historical uptime.

Crypto sends and receives Operational

90 days ago

99.99 % uptime

Today

BTC Operational

90 days ago

100.0 % uptime

Today

BCH Operational

90 days ago

100.0 % uptime

Today

ETH Operational

90 days ago

100.0 % uptime

Today

XRP Operational

90 days ago

100.0 % uptime

Today

LTC Operational

90 days ago

100.0 % uptime

Today

USDC Operational

90 days ago

99.98 % uptime

Today

Supported platforms Operational

90 days ago

100.0 % uptime

Today

Web Operational

90 days ago

100.0 % uptime

Today

Android app Operational

90 days ago

100.0 % uptime

Today

iOS app Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Help & account verification Operational

90 days ago

99.8 % uptime

Today

Support response times Operational

90 days ago

100.0 % uptime

Today

Account verification Operational

90 days ago

99.6 % uptime

Today

Bank deposits and withdrawals Operational

90 days ago

99.79 % uptime

Today

Australia Operational

Austria Operational

Belgium Operational

Bulgaria Operational

Croatia Operational

Cyprus Operational

Czechia Operational

Denmark Operational

Estonia Operational

France Operational

Greece Operational

Hungary Operational

Iceland Operational

Ireland Operational

Italy Operational

Latvia Operational

Liechtenstein Operational

Lithuania Operational

Luxembourg Operational

Malta Operational

Monaco Operational

Poland Operational

Portugal Operational

Romania Operational

San Marino Operational

Slovakia Operational

Slovenia Operational

Spain Operational

Sweden Operational

Switzerland Operational

Indonesia Operational

Malaysia Operational

Singapore Operational

South Africa Operational

Uganda Operational

Gibraltar Operational

Guernsey Operational

Isle of Man Operational

Jersey Operational

United Kingdom Operational

Zambia Operational

Nigeria Operational

90 days ago

99.79 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

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API response time

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Luno.com uptime

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Past Incidents

May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

Delayed bank withdrawals in Nigeria

Resolved - This issue has been resolved.

Thank you for your patience.
May 14, 14:07 UTC

Identified - We are currently experiencing temporary delays with withdrawal payouts.

This has been escalated to our banking partners and a resolution is in progress.

We apologize for any inconvenience.
May 13, 11:22 UTC

Bank transfer with Flutterwave disrupted

Resolved - This issue has been resolved.
May 14, 09:44 UTC

Identified - We are currently experiencing an issue with bank transfers via Flutterwave.

This service is currently delayed, all transactions using this means should be automatically reversed.

All other deposit methods are working as expected.

We are looking into this as a matter of priority.

We apologise for any inconvenience.
May 14, 09:09 UTC

May 13, 2022

Planned maintenance on FPX instant deposit system in Malaysia

Resolved - FPX deposits are now being processed as scheduled. Thank you
May 13, 05:05 UTC

Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime.

Tuesday, 10 May 2022 12.00 a.m. to 6.00 a.m.
Friday, 13 May 2022 12.00 a.m. to 3.30 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.
May 9, 05:28 UTC

May 12, 2022

No incidents reported.

May 11, 2022

Delayed Instant Buy and Sell

Resolved - This issue has been resolved and the Instant Buy and Sell is working as normal.
May 11, 14:13 UTC

Investigating - We are currently investigating an issue causing delayed order creation on the Instant Buy and Sell for some pairs, we are working on a fix as a priority.
May 11, 13:38 UTC

Delayed bank withdrawals in Europe

Resolved - Withdrawals made prior to our correction have now been processed successfully. All withdrawals are being processed as normal.
We apologise for any inconvenience.
May 11, 12:13 UTC

Monitoring - A fix has been implemented and new withdrawals are being processed successfully however some withdrawals made prior to the correction remain affected. Our team will work to clear the backlog of those withdrawals.
May 9, 17:32 UTC

Identified - There may be temporary delays with EUR and GBP withdrawal requests. Our team is aware and has identified the issue and is working on a fix. Updates to follow.
May 9, 16:56 UTC

May 10, 2022

Delayed orders for BTC/UGX

Resolved - This issue has been resolved and orders for the BTC/UGX pair are being processed as normal.
May 10, 10:19 UTC

Investigating - We are currently investigating an issue causing delayed orders for the BTC/UGX pair, we are working on a fix as a priority and will update here as soon as possible.
May 10, 09:19 UTC

May 9, 2022

Error when trying to log in

Resolved - This issue has been resolved and customers are able to log in without errors.

We thank you for your patience.
May 9, 12:54 UTC

Investigating - We are currently investigating an issue causing some customers to see an error when trying to log in, we are working on a fix as a priority and will provide updates as soon as possible.
May 9, 11:18 UTC

Incorrect prices shown for BTC/SGD

Resolved - This issue has been resolved and the rates shown for the BTC/SGD pair have returned to normal.
May 9, 07:01 UTC

Investigating - We are currently investigating an issue causing incorrect rates to be shown for the BTC/SGD pair at the moment, these rates are not impacting trades.

This also may have affected price alerts and we are working on a fix as a priority.
May 8, 12:24 UTC

May 8, 2022

PayU Instant EFT deposits temporarily unavailable

Resolved - The issue has been resolved and PayU deposits are now being processed successfully.
May 8, 08:24 UTC

Investigating - We are currently investigating an issue causing instant EFT deposits with PayU to fail for some customers.

We are working to get this issue resolved as a priority, In the meantime, please make use of an alternative deposit method in your Luno wallet.
May 8, 07:50 UTC

May 7, 2022

No incidents reported.

May 6, 2022

Interrupted Bank Deposits in Indonesia

Resolved - This incident has been resolved.
May 6, 09:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 08:28 UTC

Investigating - You may be experiencing an issue when depositing with your VA number. Rest assured that our team is aware of this and is currently investigating it with our bank partner. We will inform you once the issue is fixed. Thank you.
May 6, 06:35 UTC

Delayed bank withdrawal in Malaysia

Resolved - This incident has been resolved.
May 6, 06:30 UTC

Identified - Withdrawals in Malaysia will not be processed from 30th April to 4th May due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 5th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 27, 10:36 UTC

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

May 2, 2022

Bank deposit method unavailable in Singapore

Resolved - The issue has been resolved and bank transfers should be visible as a deposit option for all affected customers. Thank you for your patience.
May 2, 14:42 UTC

Identified - The issue has been identified. Deposits are still possible through bank transfers for customers that know their unique bank account number which is used for Luno deposits.
May 2, 11:54 UTC

Investigating - We are investigating reports that some of our customers in Singapore are not getting the option to deposit funds through the bank deposit method. We'll provide an update as soon as we have identified the cause.
May 2, 11:29 UTC

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