Identified - We are aware that a small number of customers are having intermittent connectivity issues. We are currently investigating the cause of these issues, but they appear to be isolated and we would like to reassure you that Luno is operating as normal.
Feb 23, 2024 - 14:35 UTC
Scheduled Maintenance
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 9th March2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 9hb Mac 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Posted on Feb 23, 2024 - 01:15 UTC
API uptime
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API response time
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Luno.com uptime
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Past Incidents
Mar 3, 2024
Completed - The scheduled maintenance has been completed.
Mar 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Monday, 4th March 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
isnin, 4hb Mac 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Feb 23, 01:13 UTC
Mar 2, 2024

No incidents reported.

Mar 1, 2024
Resolved - There have been no further delays with withdrawals.
Mar 1, 06:43 UTC
Monitoring - Withdrawals have been processed as normal as of 18:47 SAST today, 29 February 2924.
We'll continue to monitor for any further delays.

Feb 29, 20:04 UTC
Identified - We've identified an issue affecting some withdrawals to customers in South Africa.
Withdrawals requested shortly after midnight tonight, 29 February 2024, may take longer to process than usual.

We're in contact with the bank as well as reviewing internally.

Apologies for any inconvenience.

Feb 29, 11:21 UTC
Feb 29, 2024
Feb 28, 2024

No incidents reported.

Feb 27, 2024
Resolved - No further delays since 09:13, thanks again for your patience.
Feb 27, 14:13 UTC
Monitoring - The vendor has resolved their issue, we're monitoring closely.
Feb 27, 09:13 UTC
Identified - The issue has been identified as downtime with a vendor we use for verification - we've reached out to them and await their feedback.
Apologies for the inconvenience caused.

Feb 27, 06:26 UTC
Investigating - We're investigating slower than normal account verification times in Indonesia.
Customers verifying for Level 2 and above may see a slower than normal response from us.

Feb 26, 17:45 UTC
Feb 26, 2024
Feb 25, 2024
Resolved - We can confirm this has been resolved.
Feb 25, 18:23 UTC
Monitoring - A fix has rolled out, we're monitoring the results closely.
Feb 25, 17:42 UTC
Identified - We're making a change to resolve this, however this will result in a few mins of downtime on our WebSockets API.
Feb 25, 16:25 UTC
Investigating - Our team are reviewing reports of slower-than-normal order status response times from our API via WebSockets.
Feb 25, 10:39 UTC
Feb 24, 2024

No incidents reported.

Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 24 February 2024 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 24 Februari 2024 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Feb 2, 08:04 UTC
Resolved - No further delays and the small backlog has cleared, thanks for your patience.
Feb 23, 18:44 UTC
Monitoring - The Avalance blockchain has resumed, we're montirong for any additional delays.
Feb 23, 17:31 UTC
Identified - Due to a problem on the AVAX (Avalance) blockchain, send and receives transactions are unavailable.
We're tracking updates via their status page - https://status.avax.network/incidents/qmx0s7zk6gkm

Trades as well as Instant Buy and Sell remain available, we'll let you know if that changes.

Feb 23, 13:22 UTC
Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.