We aren't seeing any further delays, should any future delays occur we will display this in the app. Thanks for your patience and understanding.
Dec 8, 07:20 UTC
Withdrawals are being processed however some delays may still occur, please check back in the app later. We're doing our best to process all withdrawals are quickly and efficiently as possible.
Dec 3, 12:12 UTC
We are still experiencing some issues with processing withdrawals in Nigeria and we are working on an expedited resolution. Affected customers may see delays when attempting to process withdrawals. For customers that cannot submit a withdrawal request, please check the app later and try again. We apologize for the inconvenience caused.
Nov 30, 06:41 UTC
Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page as soon as we have an update
Sincerely sorry about any inconvenience caused.
Nov 26, 10:23 UTC
We aren't seeing any further delays, thanks for your patience.
Dec 8, 07:19 UTC
We're seeing some good results with tickets and Live Chats starting to come through, monitoring closely.
Dec 7, 17:53 UTC
Ticket creation and live chat remains slow or unavailable for some customers, we're waiting for further feedback around progress being made.
Dec 7, 17:14 UTC
We've identified an issue with our partner we use to handle ticket creation and Live Chats via our Help Centre, submitting a ticket or Live Chat request may be unavailable or slow for some customers.
Dec 7, 16:40 UTC
All send transactions have returned to normal.
We appreciate your patience.
Dec 7, 18:37 UTC
The backlog has come down dramatically since 18:00 UTC yesterday, 4 December 2021. While a small backlog remains, sends are being processed slowly. We're continuing to monitor congestion on the XRP network closely and further delays may be inevitable as network volume increases.
Updates will be provided should anything change.
Dec 5, 11:11 UTC
The cause has been identified as congestion on the XRP network, unfortunately something like this is out of Luno's hands - send transactions that are stuck in a processing state should clear themselves but will be slower than usual.
We'll continue to monitor transactions throughout the weekend.
Dec 4, 08:39 UTC
We've identified a small backlog of XRP send transactions, we're investigating the cause. Sends may take longer than normal to process.
Dec 4, 08:06 UTC
This incident has been resolved.
Dec 7, 02:18 UTC
A fix has been implemented and we are monitoring the results.
Dec 7, 02:04 UTC
Due to a technical issue faced by our bank partner, there will be temporary delays with Malaysia withdrawals requested since Friday, 3 December 2021. We’re working urgently with the bank to have this resolved soon.
Bank withdrawals are being processed as normal.
Dec 4, 12:46 UTC
The processing withdrawal numbers are starting to come down, we're monitoring closely for any further anomalies.
Dec 4, 09:45 UTC
Our team has identified some bank withdrawals stuck in a processing state, withdrawals have been cleared at the bank however will display as processing on your ZAR wallet. This means that customers who have processing withdrawals unfortunately won't be able to request another withdrawal.
Instant Buy and Sell for all crypto has been functioning as normal since our last update.
Dec 4, 12:45 UTC
BCH Instant Buy and Sell is available again to all customers, we're monitoring closely for any further errors.
Dec 4, 11:03 UTC
LTC and XRP Instant Buy and Sell is available again, BCH remains an issue - we're working hard on a resolution for this. Thanks for your patience.
Dec 4, 08:18 UTC
Buying or selling some crypto via Instant Buy and Sell may be unavailable for some customers, this seems to affect LTC, BCH and XRP. Please make use of the Exchange to buy or sell, we're working on resolving this.
Dec 4, 06:36 UTC
Sends have returned to normal.
Nov 29, 22:04 UTC
The issue has been identified, new sends will process without a delay - we're working on the small backlog of sends at the moment. Thanks for your patience.
Nov 29, 20:26 UTC
We're investigating a small spike in XRP and LTC sends, some customers may see sends take longer than usual to clear. Receive transactions are unaffected. We're investigating.
Nov 29, 20:04 UTC
Withdrawals are being processed as normal, thanks for your patience.
Nov 25, 07:21 UTC
Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page the minute anything changes.
Sincerely sorry about any inconvenience caused.
Nov 24, 14:07 UTC