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Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022
Resolved - We are no longer experiencing issues with delays in redeeming withdrawal vouchers in Nigeria.

Thank you for your patience in this regard.

Dec 6, 08:16 UTC
Identified - We are currently experiencing an issue with one of our suppliers which may cause delays in redeeming withdrawal vouchers in Nigeria.
We expect a resolution within a few hours.

Dec 5, 07:53 UTC
Dec 5, 2022
Resolved - FPX deposits are now being processed as scheduled. Thank you
Dec 5, 02:08 UTC
Identified - Please be advised that our banking partner will be doing planned maintenance on the FPX instant deposit system over the next few days.

You may not be able to make FPX instant deposits during this maintenance downtime.

Saturday, 3 December 2022 12.00 a.m. to 4.00 a.m.
Sunday, 4 December 2022 12.00 a.m. to 6.00 a.m.

Our banking partner will try expedite the maintenance to reduce downtime as much as possible. We are very sorry for the inconvenience.

Meanwhile, you may deposit via Bank Transfer.

For more information on how to make a deposit, please refer to our Help Centre article:
https://www.luno.com/help/en/articles/11000078475

We’ll post an update once the maintenance has been completed.

Thanks for your understanding.

Dec 2, 03:41 UTC
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This issue has been resolved and we are seeing no further errors.

We will continue to monitor for any further anomalies.

We appreciate your patience in this regard.

Nov 30, 12:43 UTC
Identified - Some customers may be experiencing an error when accessing the app or wallet.
We have identified a fix for this and will provide updates as soon as they become available.

Nov 30, 12:24 UTC
Nov 29, 2022
Resolved - This incident has been resolved.
Nov 29, 02:07 UTC
Identified - The 28th of November 2022 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 29th of November 2022.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

Nov 25, 06:06 UTC
Nov 28, 2022
Resolved - This incident has been resolved.
Nov 28, 02:51 UTC
Identified - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system.
You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 21 November 2022 12.00 a.m. - 6.00 a.m.
Tuesday, 22 November 2022 12.00 a.m. - 6.00 a.m.
Wednesday, 23 November 2022 12.00 a.m. - 6.00 a.m.
Thursday, 24 November 2022 12.00 a.m. - 6.00 a.m.
Friday, 25 November 2022 12.00 a.m. - 6.00 a.m.
Saturday, 26 November 2022 12.00 a.m. - 4.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

Nov 18, 03:35 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - USD Withdrawals are now being processed as scheduled. Thank you
Nov 25, 16:52 UTC
Identified - Thursday, November 24th is a public holiday in United States during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until Friday, November 25th.

Please note that this only applies to USD withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

Nov 24, 01:49 UTC
Nov 24, 2022
Resolved - All deposits have been successfully allocated with new deposits working well.

Thank you for your patience.

Nov 24, 14:05 UTC
Monitoring - Deposits are being processed as normal, however, we’re still working through a small backlog of deposits made between 22 and 23 November 2022.
Nov 23, 13:44 UTC
Identified - Customers making NGN deposits via vouchers will, unfortunately, see delays in having the NGN Wallet credited. We’re working hard to get this back up and running.

Withdrawals remain unaffected.

Updates to follow.

Nov 23, 09:47 UTC