Identified - The issue has been identified and a fix is being implemented.
May 30, 12:00 UTC
Investigating - Our team has identified that customers with iOS devices may experience errors when trying to load our app.

Please make use of our website luno.com.

Our team are investigating urgently, updates to follow
May 30, 11:38 UTC
Identified - There may be temporary delays in Nigerian withdrawals requested on 30th May. We’re working with the bank to see this resolved soon.

We will attempt to release the withdrawals during the next release on 1st June. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
May 30, 07:13 UTC
Identified - Instant Buy and Sell may be unavailable for some customers in Zambia, please make use of the Exchange until the market can resolve the liquidity shortage.

For more information on how the Exchange works, follow the links below to our Help Centre:
https://www.luno.com/help/articles/1000172902
https://www.luno.com/help/articles/11000001992

Thanks for your patience.
May 29, 15:00 UTC
Update - We're continuing to work with the provider to resolve the technical issue. Deposits via Instant EFT will unfortunately remain unavailable until further notice.
May 18, 06:44 UTC
Identified - Due to an issue with PayU, deposits via Instant EFT is currently unavailable to customers in South Africa.
We're working with the provider to have this re-enabled as soon as possible.

Updates to follow.
May 5, 18:15 UTC
Identified - We are currently facing extremely high contact volumes along with an increased number of sign ups. This results in slower response and longer account verification times.

We cannot provide a clear timeline when your request will be resolved but we are working hard to provide the most effective support in these extraordinary circumstances.

Before sending a support request we encourage you to please view our extensive Help Centre - https://www.luno.com/help

If you’re unable to find a solution on our Help Centre please send us as much information as possible so we can assist you in the most efficient way possible.

In order to have your account verified automatically please submit the correct information and upload accepted documents - https://www.luno.com/wallet/settings/identity

Read more about verification here - https://www.luno.com/help/en/articles/11000019400

Continuous updates will be provided here.
May 5, 11:49 UTC
Past Incidents
May 30, 2020

Unresolved incidents: Errors on IOS, Delayed bank withdrawals in Nigeria.

May 29, 2020

Unresolved incident: Instant Buy and Sell in Zambia.

May 28, 2020

No incidents reported.

May 27, 2020
Resolved - Withdrawals are being processed according to schedule.

Thank you.
May 27, 06:12 UTC
Identified - Withdrawals in Malaysia will not be processed on 25th & 26th May due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 27th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 21, 14:16 UTC
May 26, 2020
Resolved - All services have returned to normal.
May 26, 14:08 UTC
Monitoring - We've implemented a fix to clear the error, we're continuing to monitor for any further errors.
May 26, 13:50 UTC
Identified - We've identified the issue, our team are working on a fix.
May 26, 12:16 UTC
Investigating - Our team has identified an issue affecting sign-ins using email address and password on iOS, this means customers who use email to sign into their Luno account may be unable to do so.

Please make use of our website luno.com.

Our team are investigating urgently.
May 26, 11:58 UTC
Resolved - Withdrawals are now being processed according to schedule.

Thank you.
May 26, 06:26 UTC
Identified - Withdrawals in Indonesia will not be processed on 21, 22 and 25 May due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 26 May

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 20, 06:19 UTC
Resolved - Withdrawals are now being processed according to schedule.

Thank you.
May 26, 06:24 UTC
Identified - Withdrawals in Uganda will not be processed on 25th May due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 26th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 21, 16:44 UTC
Resolved - Withdrawals are now being processed according to schedule.

Thank you.
May 26, 06:24 UTC
Identified - Withdrawals in Zambia will not be processed on 25th May due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 26th May.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
May 22, 10:21 UTC
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
May 21, 2020
May 20, 2020
May 19, 2020
Resolved - Account verifications are being processed as normal, thanks for your patience.
May 19, 07:54 UTC
Monitoring - Account verifications are being processed as normal, we're monitoring closely for any additional errors.
May 18, 10:56 UTC
Update - Level 1 account verifications may still be slow for some customers, our team are working on this as a priority.
May 18, 06:02 UTC
Update - There may be additional delays as the maintenance still seems to be under way.
We'll update you as soon as that changes.
May 17, 16:12 UTC
Identified - One of our providers will be doing routine maintenance on Sunday 17 May starting at 17:00 GMT +2.
This may delay new account verifications for Level 1 and potentially Level 2 accounts. If your account has already been verified there will be no impact. Customers wanting to verify to Level 1 may see a 30 minute delay in having their verification status change.

Maintenance is expected to last no longer than 1 hour.
May 15, 13:22 UTC
May 18, 2020

Unresolved incident: Instant EFT via PayU unavailable in South Africa.

May 17, 2020
May 16, 2020

No incidents reported.