All Systems Operational
Uptime over the past 90 days. View historical uptime.
Crypto sends and receives Operational
90 days ago
100.0 % uptime
Today
BTC Operational
90 days ago
100.0 % uptime
Today
BCH Operational
90 days ago
100.0 % uptime
Today
ETH Operational
90 days ago
100.0 % uptime
Today
XRP Operational
90 days ago
100.0 % uptime
Today
LTC Operational
90 days ago
100.0 % uptime
Today
USDC Operational
90 days ago
100.0 % uptime
Today
Supported platforms Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Android app Operational
90 days ago
100.0 % uptime
Today
iOS app Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
100.0 % uptime
Today
Support response times ? Operational
90 days ago
100.0 % uptime
Today
Account verification Operational
90 days ago
100.0 % uptime
Today
Bank deposits and withdrawals Operational
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021
Unable to submit emails to our team
Resolved - We aren't seeing any further error rates, thanks again for your patience.
This has been fully resolved.
Sep 27, 07:22 UTC
Monitoring - We're starting to see emails come in and error rates drop, thanks for your patience.
We'll continue to monitor until the provider reports this as fully resolved.
Sep 27, 05:57 UTC
Update - Unfortunately the issue still remains, an error is displayed when attempting to submit an email to our team via the Help Centre on both the Android & iOS apps and luno.com.
Sep 27, 04:24 UTC
Identified - The provider we use to manage our email submissions from the Help Centre appear to be having some issues, customers are unable to submit an email to our team via the Help Centre.

We hope to see this resolved shortly.
Sep 27, 03:25 UTC
Sep 26, 2021

No incidents reported.

Sep 25, 2021
Delayed bank withdrawals in South Africa
Resolved - This incident has been resolved.
Sep 25, 06:31 UTC
Identified - Withdrawals in South Africa will not be processed on 24/09/2021 due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 25/09/2021

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Sep 24, 08:09 UTC
Sep 24, 2021
Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Delayed bank withdrawals in Europe
Resolved - Withdrawals are being processed as normal.
Sep 20, 11:26 UTC
Monitoring - Withdrawals are now being processed as scheduled. We will continue to monitor for any further errors.

Thank you for your patience.
Sep 20, 09:39 UTC
Identified - There may be temporary delays with EU/UK withdrawals requested on 20/09/2021. We’re working with the bank to see this resolved soon.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Sep 20, 06:53 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Delayed Bitcoin (BTC) sends
Resolved - The issue has been resolved and Bitcoin (BTC) sends have returned to normal.
Sep 18, 08:28 UTC
Monitoring - We are monitoring an issue causing a delay for all Bitcoin (BTC) sends. We're hoping to see this resolved soon and are working on this as a priority. BTC receives are unaffected and are performing as normal.
Sep 17, 21:00 UTC
Sep 17, 2021
Sep 16, 2021
Delayed Bitcoin (BTC) and Litecoin (LTC) send transactions
Resolved - All services have resumed and the incident has been resolved. Thank you for your patience
Sep 16, 11:10 UTC
Update - We are seeing some intermittent issues related to sends and continue to monitor while our engineers investigate further. We have managed to go through the backlog and we're aiming for optimal performance shortly.
Sep 16, 06:21 UTC
Monitoring - We are starting to see BTC and LTC sends being processed for the delayed sends. We will continue to monitor.
Sep 16, 03:44 UTC
Identified - We are working with our engineers to implement a fix and resume optimal service. Thank you for your patience
Sep 16, 00:41 UTC
Investigating - We have identified an issue causing a delay for all Bitcoin (BTC) and Litecoin (LTC) send transactions. Our team is investigating further. We're hoping to see this resolved soon and are working on this as a priority. BTC receive transactions are unaffected and are performing as normal.
Sep 16, 00:16 UTC
Sep 15, 2021
Delayed bank withdrawals in Malaysia
Resolved - Withdrawals are now being processed as scheduled. Thank you
Sep 15, 02:18 UTC
Update - We are continuing to work on a fix for this issue.
Sep 14, 10:26 UTC
Identified - There may be temporary delays with Malaysia withdrawals requested on 10th September 3:45pm onwards which we have processed on 13th September. We’re working with the bank to see this resolved soon.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934
Sep 14, 10:23 UTC
Sep 14, 2021
Delayed Bitcoin (BTC) and Litecoin (LTC) send transactions
Resolved - All delayed sends are processing normally and we are seeing a decrease in delayed sends. All services are working normally
Sep 14, 10:08 UTC
Monitoring - We are starting to see BTC and LTC sends being processed for the delayed sends. We will continue to monitor and update as the engineering team continue to work on the issue.
Sep 14, 09:18 UTC
Identified - We have identified the issue and we are still working on clearing the backlog. BTC and LTC Receives are still unaffected.
Sep 14, 08:27 UTC
Update - BTC and LTC sends to wallet addresses made since 00:00 UTC are taking longer than expected to clear, we're working hard to clear the backlog as soon as possible. Thanks for your patience.
Sep 14, 06:52 UTC
Investigating - We have identified an issue causing a delay for all Bitcoin (BTC) and Litecoin (LTC) send transactions. Our team is investigating further. We're hoping to see this resolved soon and are working on this as a priority. BTC receive transactions are unaffected and are performing as normal.
Sep 14, 00:25 UTC
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