Monitoring - A fix has been successfully implemented, and express withdrawals are now being processed as normal. We will continue to monitor this closely.
We apologise for any inconvenience and appreciate your patience.
Jan 22, 2025 - 16:07 UTC
We apologise for any inconvenience and appreciate your patience.
Jan 22, 2025 - 16:07 UTC
Identified - We are currently experiencing temporary delays with express withdrawals due to some unexpected downtime with our banking partner.
Please rest assured that we are in direct communication with the bank and are actively working to resolve the issue as quickly as possible.
We will provide updates as soon as we have more information.
Jan 22, 2025 - 15:13 UTC
Please rest assured that we are in direct communication with the bank and are actively working to resolve the issue as quickly as possible.
We will provide updates as soon as we have more information.
Jan 22, 2025 - 15:13 UTC
Identified - Customers unable to use bank transfer deposit option at the moment.
You can make use of our other deposit methods such as FPX and Touch n Go (Please ensure it’s from a bank account in your own name)
You can learn more on how to make an instant transfer with FPX and Touch n Go eWallet (https://www.luno.com/help/articles/1000168397)
We apologise for any inconvenience caused and thank you for your understanding.
Nov 27, 2024 - 04:03 UTC
You can make use of our other deposit methods such as FPX and Touch n Go (Please ensure it’s from a bank account in your own name)
You can learn more on how to make an instant transfer with FPX and Touch n Go eWallet (https://www.luno.com/help/articles/1000168397)
We apologise for any inconvenience caused and thank you for your understanding.
Nov 27, 2024 - 04:03 UTC
API uptime
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API response time
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Luno.com uptime
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Past Incidents
Jan 23, 2025
No incidents reported today.
Jan 22, 2025
Unresolved incident: Delayed express withdrawals in South Africa.
Jan 21, 2025
Resolved -
Payments via card through Stripe is now fully functional. Thank you for your patience as we worked to resolve the issue.
Jan 21, 05:54 UTC
Jan 21, 05:54 UTC
Monitoring -
A fix has been implemented, and the issue of buying with a card via Stripe has been resolved. Card payments are now processing normally.
We will continue to monitor for any further issues.
Jan 20, 12:53 UTC
We will continue to monitor for any further issues.
Jan 20, 12:53 UTC
Identified -
Buy with card via Stripe is currently unavailable in certain EU countries. This issue is due to an ongoing disruption with our third-party provider, and we are actively in contact with them to resolve it.
Affected Countries:
France
Netherlands
Bulgaria
Cyprus
Estonia
Greece
Hungary
Lithuania
Latvia
Malta
Norway
Poland
Romania
Slovenia
Slovakia
Please note, card deposits via Checkout remain unaffected.
We apologize for the inconvenience and will provide updates as we work to resolve the issue.
Jan 17, 15:46 UTC
Affected Countries:
France
Netherlands
Bulgaria
Cyprus
Estonia
Greece
Hungary
Lithuania
Latvia
Malta
Norway
Poland
Romania
Slovenia
Slovakia
Please note, card deposits via Checkout remain unaffected.
We apologize for the inconvenience and will provide updates as we work to resolve the issue.
Jan 17, 15:46 UTC
Resolved -
The issue affecting SOL withdrawals has been resolved, and withdrawals are now processing as normal.
We apologise for any inconvenience this may have caused.
Jan 21, 05:52 UTC
We apologise for any inconvenience this may have caused.
Jan 21, 05:52 UTC
Monitoring -
The issue affecting SOL withdrawals has been resolved, and withdrawals are now processing normally.
Our team will continue to monitor the situation to ensure there are no further delays.
Jan 20, 08:43 UTC
Our team will continue to monitor the situation to ensure there are no further delays.
Jan 20, 08:43 UTC
Identified -
We are currently experiencing delays with SOL withdrawals and are actively working to resolve the issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Jan 20, 08:10 UTC
We apologise for any inconvenience this may cause and appreciate your patience.
Jan 20, 08:10 UTC
Jan 20, 2025
Completed -
The scheduled maintenance has been completed.
Jan 20, 22:00 UTC
Jan 20, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 15:45 UTC
Jan 20, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 21st of January 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 21hb Januari 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 20, 08:03 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 21st of January 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 21hb Januari 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 20, 08:03 UTC
Jan 19, 2025
Resolved -
The issue affecting SOL withdrawals has been fully resolved, and withdrawals are now processing as normal.
We apologise for any inconvenience this may have caused.
Jan 19, 04:28 UTC
We apologise for any inconvenience this may have caused.
Jan 19, 04:28 UTC
Update -
We are still actively working to resolve the ongoing issue affecting SOL withdrawals. Our team is doing everything possible to address the situation as quickly as we can.
We sincerely apologise for any inconvenience this may be causing and appreciate your continued patience.
Jan 18, 20:03 UTC
We sincerely apologise for any inconvenience this may be causing and appreciate your continued patience.
Jan 18, 20:03 UTC
Identified -
We have identified an issue affecting SOL withdrawals, resulting in delays. Our team is actively working to resolve the situation as quickly as possible.
We will provide further updates as we have more information.
Thank you for your patience.
Jan 18, 15:39 UTC
We will provide further updates as we have more information.
Thank you for your patience.
Jan 18, 15:39 UTC
Jan 18, 2025
Resolved -
This incident has been resolved. Payments are now being processed as expected.
We appreciate your patience.
Jan 18, 16:46 UTC
We appreciate your patience.
Jan 18, 16:46 UTC
Monitoring -
Payment delays affecting Luno Pay has been mitigated. The issue with our third-party service provider has been resolved, and payments are being processed as expected.
We continue to monitor the situation closely.
Jan 18, 09:53 UTC
We continue to monitor the situation closely.
Jan 18, 09:53 UTC
Identified -
Please be aware that some Luno Pay payments may experience delays. This is due to an issue with one of our third-party service providers. We are actively working with them to resolve the matter and will provide updates as soon as we have more information.
We appreciate your patience and understanding.
Jan 18, 07:01 UTC
We appreciate your patience and understanding.
Jan 18, 07:01 UTC
Jan 17, 2025
Completed -
The scheduled maintenance has been completed.
Jan 17, 22:00 UTC
Jan 17, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 15:45 UTC
Jan 17, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Saturday, 18th of January 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 18hb Januari 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 14, 06:34 UTC
Appreciate if you could plan and make deposits before/after the following times:
Saturday, 18th of January 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 18hb Januari 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 14, 06:34 UTC
Resolved -
This incident has been resolved
Jan 17, 06:11 UTC
Jan 17, 06:11 UTC
Identified -
Due to scheduled maintenance, our verifications in Indonesia will be delayed.
Maintenance Schedule:
Date: Thursday, January 16, 2025
Time: 22:00 Jakarta Time
Expected Downtime: Approximately 4 hours
Our team will be closely monitoring the situation and will provide updates as the maintenance progresses.
Jan 16, 07:08 UTC
Maintenance Schedule:
Date: Thursday, January 16, 2025
Time: 22:00 Jakarta Time
Expected Downtime: Approximately 4 hours
Our team will be closely monitoring the situation and will provide updates as the maintenance progresses.
Jan 16, 07:08 UTC
Jan 16, 2025
Resolved -
We can confirm that sends for Ripple (XRP) are no longer delayed and all transactions are processing as normal.
We appreciate your patience and understanding in this matter.
Jan 16, 19:42 UTC
We appreciate your patience and understanding in this matter.
Jan 16, 19:42 UTC
Identified -
Update:
We have identified that a potential third-party issue is causing Ripple (XRP) sends to be delayed.
We are continuing to work on this as a matter of priority.
We apologise for any inconvenience caused.
Updates to follow.
Jan 16, 18:48 UTC
We have identified that a potential third-party issue is causing Ripple (XRP) sends to be delayed.
We are continuing to work on this as a matter of priority.
We apologise for any inconvenience caused.
Updates to follow.
Jan 16, 18:48 UTC
Investigating -
We are investigating an issue that has caused Ripple (XRP) sends to be delayed.
Ripple (XRP) sends may take longer than usual but receives remain unaffected.
Our team is currently investigating this as a priority.
Updates to follow.
Jan 16, 18:05 UTC
Ripple (XRP) sends may take longer than usual but receives remain unaffected.
Our team is currently investigating this as a priority.
Updates to follow.
Jan 16, 18:05 UTC
Jan 15, 2025
Completed -
The scheduled maintenance has been completed.
Jan 15, 18:00 UTC
Jan 15, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 15:45 UTC
Jan 15, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Thursday, 16th of January 2025 12.00 a.m. - 2.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 16hb Januari 2025 12.00 a.m. - 2.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 14, 06:32 UTC
Appreciate if you could plan and make deposits before/after the following times:
Thursday, 16th of January 2025 12.00 a.m. - 2.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 16hb Januari 2025 12.00 a.m. - 2.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 14, 06:32 UTC
Resolved -
We can confirm that sends and receives for Cardano(ADA) are no longer delayed and all transactions are processing as normal.
We appreciate your patience and understanding in this matter.
Jan 15, 13:33 UTC
We appreciate your patience and understanding in this matter.
Jan 15, 13:33 UTC
Update -
Update:
We have identified that a third-party issue is causing sends and receives to be delayed for Cardano (ADA).
We are continuing to work on this as a matter of priority.
Updates to follow.
Jan 14, 19:43 UTC
We have identified that a third-party issue is causing sends and receives to be delayed for Cardano (ADA).
We are continuing to work on this as a matter of priority.
Updates to follow.
Jan 14, 19:43 UTC
Identified -
We have identified an issue that has caused Cardano(ADA) sends and receives to be delayed.
Sending and receiving Cardano may take longer than usual.
Our team is currently working on this as a priority.
Updates to follow.
Jan 14, 16:08 UTC
Sending and receiving Cardano may take longer than usual.
Our team is currently working on this as a priority.
Updates to follow.
Jan 14, 16:08 UTC
Resolved -
This has been fully resolved.
Jan 15, 11:21 UTC
Jan 15, 11:21 UTC
Monitoring -
An App Store update is available which resolves this issue, thanks for your patience.
Jan 10, 08:33 UTC
Jan 10, 08:33 UTC
Update -
An app update has been submitted to the App Store and is waiting for Apple approval, once available customers affected by this issue can update to the latest version.
Jan 8, 12:37 UTC
Jan 8, 12:37 UTC
Update -
Upon further review this only affects customer initiated an AVAX send from the Home Screen on the iOS app. Going to Wallets and initiated the send from there still works and remains a work around, along with using Luno on Web.
We're rolling out an app update shortly to address the issue.
Jan 7, 11:31 UTC
We're rolling out an app update shortly to address the issue.
Jan 7, 11:31 UTC
Identified -
Customers on iOS using version 8.70.0 and above may be unable to send AVAX, using luno.com on Web remains a viable work around.
Our team are working on resolve the issue.
Jan 6, 14:59 UTC
Our team are working on resolve the issue.
Jan 6, 14:59 UTC
Jan 14, 2025
Completed -
The scheduled maintenance has been completed.
Jan 14, 18:00 UTC
Jan 14, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:45 UTC
Jan 14, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 15th of January 2025 12.00 a.m. - 2.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 15hb Januari 2025 12.00 a.m. - 2.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 14, 06:31 UTC
Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 15th of January 2025 12.00 a.m. - 2.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 15hb Januari 2025 12.00 a.m. - 2.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Jan 14, 06:31 UTC
Resolved -
All deposits and withdrawals are currently being processed without any issues.
We apologise for any inconvenience this may have caused.
Jan 14, 13:39 UTC
We apologise for any inconvenience this may have caused.
Jan 14, 13:39 UTC
Identified -
We are currently experiencing intermittent delays with deposits & withdrawals via bank transfers due to issues with one of our third-party providers.
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jan 13, 08:54 UTC
We are working closely with them to get this resolved.
We apologise for any inconvenience caused and appreciate your patience.
Jan 13, 08:54 UTC
Jan 13, 2025
Jan 12, 2025
No incidents reported.
Jan 11, 2025
No incidents reported.
Jan 10, 2025
Jan 9, 2025
No incidents reported.