Delayed account verification in Indonesia
Update - We are still experiencing a delay causing slow onboarding times for new customers. We don't expect this to be fixed over the weekend and we'll continue working with our provider next week. Customers who have been verified are not affected. We will provide an update as soon as we have more information.
Aug 5, 14:26 UTC
Update - We're continuing to work closely with the third party affecting our slow onboarding times for new customers, we're sincerely sorry about the delays. Customers who have already been verified are not affected, however new customers signing up and need to submit documents to be onboarded will see some delays.
Aug 4, 19:08 UTC
Update - We are currently unable to process verification requests received from July 28, 2022, due to ongoing system maintenance with the provider we use for verifications. We will provide another update once we start processing account verification again and we apologise for the inconvenience caused.
Aug 1, 08:36 UTC
Identified - We are still working with our service provider to ensure that all delayed verification requests are processed as soon as we have managed to resolve the issue. Updates will be provided as soon as we have made progress
Jul 28, 13:34 UTC
Investigating - We are experiencing delays with account verification for customers in Indonesia. We are working with our service provider to rectify the issue.

We apologize for any inconvenience and will provide an update as soon as possible.
Jul 28, 07:13 UTC
Uptime over the past 90 days. View historical uptime.
Crypto sends and receives Operational
90 days ago
100.0 % uptime
Today
BTC Operational
90 days ago
100.0 % uptime
Today
BCH Operational
90 days ago
100.0 % uptime
Today
ETH Operational
90 days ago
100.0 % uptime
Today
XRP Operational
90 days ago
100.0 % uptime
Today
LTC Operational
90 days ago
100.0 % uptime
Today
USDC Operational
90 days ago
100.0 % uptime
Today
Supported platforms Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Android app Operational
90 days ago
100.0 % uptime
Today
iOS app Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Help & account verification Operational
90 days ago
100.0 % uptime
Today
Support response times ? Operational
90 days ago
100.0 % uptime
Today
Account verification Operational
90 days ago
100.0 % uptime
Today
Bank deposits and withdrawals Operational
90 days ago
100.0 % uptime
Today
Australia Operational
Austria Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Cyprus Operational
Czechia Operational
Denmark Operational
Estonia Operational
France Operational
Greece Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Malta Operational
Monaco Operational
Poland Operational
Portugal Operational
Romania Operational
San Marino Operational
Slovakia Operational
Slovenia Operational
Spain Operational
Sweden Operational
Switzerland Operational
Indonesia Operational
Malaysia Operational
Singapore Operational
South Africa Operational
Uganda Operational
Gibraltar Operational
Guernsey Operational
Isle of Man Operational
Jersey Operational
United Kingdom Operational
Zambia Operational
Nigeria Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
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Past Incidents
Aug 10, 2022
Unable to view tickets created through our help center
Resolved - The backlog has been cleared and response times have returned to normal.

Thanks again for everyone's patience.
Aug 10, 06:58 UTC
Identified - We have identified the issue and a fix has been implemented. We are working through the backlog as fast as we can. You can expect longer than normal response times.

We apologize for any inconvenience caused.
Aug 8, 10:55 UTC
Investigating - We have identified an issue where customers are unable to view tickets submitted to our team when following our help center pages. We're investigating urgently.
Aug 8, 09:48 UTC
Aug 9, 2022
Deposit and withdrawal delay issue in Nigeria
Resolved - The issue regarding delays in voucher sends via email has been resolved.

We appreciate your patience in this regard.
Aug 9, 08:38 UTC
Identified - We are currently experiencing delays with voucher sends via email in Nigeria. Customers who receive vouchers via sms will not be affected.

We are investigating this issue as a priority.

We apologise for any inconvenience and will provide an update as soon as possible.
Aug 8, 08:16 UTC
Aug 8, 2022
Deposits and withdrawals service interruption in Australia
Resolved - Deposits and withdrawals are now being processed as scheduled. Thank you
Aug 8, 02:50 UTC
Identified - Please be advised that our payments provider will be undergoing a service maintenance on 7th August 2022 which may affect your deposits and withdrawals.

Appreciate if you could plan and make deposits before/after the following downtime:
Sunday, 7th August 2022 12.00am - 10.00am AEST

All services will resume to normal after the maintenance is complete. We are very sorry for the inconvenience.

Thank you for your understanding.
Aug 5, 09:55 UTC
Aug 7, 2022
Delayed bank account verification in South Africa
Resolved - This incident has been resolved and customers' new bank accounts are being verified without issues.
Aug 7, 10:07 UTC
Monitoring - Capitec services have resolved the issue. Our engineers will continue to monitor and ensure that accounts are being verified without further issues.
Aug 6, 08:43 UTC
Update - This delay is a result of a general issue with Capitec services. Withdrawals are processing but funds might not reflect in customer's Capitec accounts due to this issue. We will continue to monitor and update when we have more information.
Aug 5, 13:05 UTC
Identified - After some investigation, we have found that this is only affecting Capitec customers.

We will provide an update as soon as possible.
Aug 5, 08:13 UTC
Investigating - We are currently investigating an issue that affects customers in South Africa who are trying to withdraw to newly-added bank accounts. Saved and existing bank beneficiary accounts are unaffected and can still process withdrawals normally.
Aug 5, 07:56 UTC
Aug 6, 2022
Crypto send and receive transactions maintenance on 6 August 2022
Resolved - The scheduled maintenance has been completed.
Aug 6, 17:18 UTC
Update - Maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:10 UTC
Identified - We'll be undergoing maintenance between 15:00 and 18:00 UTC on 6 August 2022 which may affect send and receive transactions the below cryptocurrencies:

BTC
BCH
XRP
LTC
USDC
LINK
UNI

During the maintenance window sending and receive may be slower than usual. We don't expect this to take longer than 3 hours and will provide updates throughout the maintenance window. Thanks for your patience during this time.
Aug 4, 19:06 UTC
Delayed account verification in Nigeria
Resolved - Account verification services are now fully functional and we are now able to verify new customers normally, without any delays.
Aug 6, 08:47 UTC
Investigating - We are experiencing delays with account verification for new customers in Nigeria. We are investigating this issue as a priority.

We apologise for any inconvenience and will provide an update as soon as possible.
Aug 5, 06:16 UTC
Aug 5, 2022

Unresolved incident: Delayed account verification in Indonesia.

Aug 4, 2022
Exchange API user stream delays
Resolved - Web Socket response times have returned to normal, thanks for your patience.
Aug 4, 19:01 UTC
Investigating - We are still investigating an issue resulting in some customers making use of the websockets (wss) api on our exchange experiencing intermittent delays.
Aug 1, 08:39 UTC
Monitoring - We are starting to see better performance and less delay with the API user stream. We are continually monitoring to ensure that the performance returns to an optimal state.
Jul 29, 18:14 UTC
Investigating - We are currently investigating an issue with our exchange API user stream which is currently degraded and delayed. Our engineers are working on this with priority and we will provide updates shortly.
Jul 29, 14:18 UTC
Delayed deposits with Xfers in Singapore
Resolved - This has been resolved and Xfers deposits are working as expected.
Aug 4, 12:22 UTC
Update - We are currently investigating an issue causing delayed deposits for some customers when using Xfers.

We are working on this as a priority.
Aug 4, 11:35 UTC
Update - We are currently investigating an issue causing delayed deposits for some customers when using Xfers.

We are working on this as a priority.
Aug 4, 11:31 UTC
Investigating - We are currently investigating an issue causing delayed deposits for some customers when using Xfers.

We are working on this as a priority.
Aug 4, 11:14 UTC
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Delayed price updates for LINK pairs
Resolved - This has been resolved and price updates are working as expected.
Aug 2, 12:41 UTC
Investigating - We are investigating an issue that may be causing delays in price updates for certain LINK pairs.

We are working on this as a priority
Aug 2, 12:19 UTC
Aug 1, 2022
Error placing orders on the exchange in Indonesia
Resolved - Placing orders on exchange has returned to normal. We apologize for any inconvenience this may have caused.
Aug 1, 10:17 UTC
Investigating - We are currently aware of an issue that may be causing errors to some customers placing orders on the exchange. Our team is aware of this and working to get this resolved.

Updates to follow.
Aug 1, 08:26 UTC
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Exchange API user stream delays
Resolved - This issue has been fixed and we're seeing no more delays.
Jul 29, 06:10 UTC
Monitoring - We are starting to see better performance and less delay with the API user stream. We are continually monitoring to ensure that the performance returns to an optimal state.
Jul 28, 17:09 UTC
Investigating - We are currently investigating an issue with our exchange API user stream which is currently degraded and delayed. Our engineers are working on this with priority and we will provide updates shortly.
Jul 28, 15:22 UTC
Jul 28, 2022
Jul 27, 2022

No incidents reported.

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