Monitoring - There’s an upcoming ETH Hard Fork that may affect both ETH and USDC transactions, on 9 December 2021.
While we don’t expect any negative impact during this time, send and receive transactions may be slow or unavailable. Once the network upgrade is complete, sends and receives will perform as normal.
Should anything change regarding this, we’ll update this status page.
Dec 8, 12:20 UTC
Crypto sends and receives
Operational
90 days ago
100.0
% uptime
Today
BTC
Operational
90 days ago
100.0
% uptime
Today
BCH
Operational
90 days ago
100.0
% uptime
Today
ETH
Operational
90 days ago
100.0
% uptime
Today
XRP
Operational
90 days ago
100.0
% uptime
Today
LTC
Operational
90 days ago
100.0
% uptime
Today
USDC
Operational
90 days ago
100.0
% uptime
Today
Supported platforms
Operational
90 days ago
100.0
% uptime
Today
Web
Operational
90 days ago
100.0
% uptime
Today
Android app
Operational
90 days ago
100.0
% uptime
Today
iOS app
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Help & account verification
Operational
90 days ago
99.99
% uptime
Today
Support response times
?
Operational
90 days ago
100.0
% uptime
Today
Account verification
Operational
90 days ago
99.99
% uptime
Today
Bank deposits and withdrawals
Operational
Australia
Operational
Austria
Operational
Belgium
Operational
Bulgaria
Operational
Croatia
Operational
Cyprus
Operational
Czechia
Operational
Denmark
Operational
Estonia
Operational
France
Operational
Greece
Operational
Hungary
Operational
Iceland
Operational
Ireland
Operational
Italy
Operational
Latvia
Operational
Liechtenstein
Operational
Lithuania
Operational
Luxembourg
Operational
Malta
Operational
Monaco
Operational
Poland
Operational
Portugal
Operational
Romania
Operational
San Marino
Operational
Slovakia
Operational
Slovenia
Operational
Spain
Operational
Sweden
Operational
Switzerland
Operational
Indonesia
Operational
Malaysia
Operational
Singapore
Operational
South Africa
Operational
Uganda
Operational
Gibraltar
Operational
Guernsey
Operational
Isle of Man
Operational
Jersey
Operational
United Kingdom
Operational
Zambia
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We aren't seeing any further delays, should any future delays occur we will display this in the app. Thanks for your patience and understanding.
Dec 8, 07:20 UTC
Monitoring -
Withdrawals are being processed however some delays may still occur, please check back in the app later. We're doing our best to process all withdrawals are quickly and efficiently as possible.
Dec 3, 12:12 UTC
Identified -
We are still experiencing some issues with processing withdrawals in Nigeria and we are working on an expedited resolution. Affected customers may see delays when attempting to process withdrawals. For customers that cannot submit a withdrawal request, please check the app later and try again. We apologize for the inconvenience caused.
Nov 30, 06:41 UTC
Investigating -
Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page as soon as we have an update
Sincerely sorry about any inconvenience caused.
Nov 26, 10:23 UTC
Resolved -
We aren't seeing any further delays, thanks for your patience.
Dec 8, 07:19 UTC
Monitoring -
We're seeing some good results with tickets and Live Chats starting to come through, monitoring closely.
Dec 7, 17:53 UTC
Update -
Ticket creation and live chat remains slow or unavailable for some customers, we're waiting for further feedback around progress being made.
Dec 7, 17:14 UTC
Identified -
We've identified an issue with our partner we use to handle ticket creation and Live Chats via our Help Centre, submitting a ticket or Live Chat request may be unavailable or slow for some customers.
Dec 7, 16:40 UTC
Resolved -
All services are back to normal and we will continue to monitor for any further anomalies on our platform.
The network-wide incident has been resolved.
Dec 8, 03:57 UTC
Update -
We are continuing to experience problems across Luno so you still may experience some delays or errors on our platform due to a network-wide incident.
Our engineers are continuing to monitor. We currently do not have an ETA on resolution.
Updates to follow
Dec 7, 21:13 UTC
Identified -
Some customers may experience some delays on the app due to some network-wide issues. Our engineers are monitoring closely.
Dec 7, 20:30 UTC
Resolved -
All send transactions have returned to normal.
We appreciate your patience.
Dec 7, 18:37 UTC
Monitoring -
The backlog has come down dramatically since 18:00 UTC yesterday, 4 December 2021. While a small backlog remains, sends are being processed slowly. We're continuing to monitor congestion on the XRP network closely and further delays may be inevitable as network volume increases.
Updates will be provided should anything change.
Dec 5, 11:11 UTC
Identified -
The cause has been identified as congestion on the XRP network, unfortunately something like this is out of Luno's hands - send transactions that are stuck in a processing state should clear themselves but will be slower than usual.
We'll continue to monitor transactions throughout the weekend.
Dec 4, 08:39 UTC
Investigating -
We've identified a small backlog of XRP send transactions, we're investigating the cause. Sends may take longer than normal to process.
Dec 4, 08:06 UTC
Resolved -
The issue has been resolved. Deposits and withdrawals are working as usual.
Dec 7, 13:27 UTC
Monitoring -
Deposits and withdrawals are being processed as normal. We will continue monitoring for any further issues.
Thank you for your patience.
Dec 7, 09:25 UTC
Identified -
We are aware that some of you may be experiencing a delay with your deposits or withdrawals in South Africa.
Our team has implemented a fix but you may still experience some delays. We will update our status page when everything has returned to normal.
Dec 7, 08:26 UTC
Resolved -
This incident has been resolved.
Dec 7, 02:18 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 7, 02:04 UTC
Identified -
Due to a technical issue faced by our bank partner, there will be temporary delays with Malaysia withdrawals requested since Friday, 3 December 2021. We’re working urgently with the bank to have this resolved soon.
Resolved -
Bank withdrawals are being processed as normal.
Dec 4, 12:46 UTC
Monitoring -
The processing withdrawal numbers are starting to come down, we're monitoring closely for any further anomalies.
Dec 4, 09:45 UTC
Identified -
Our team has identified some bank withdrawals stuck in a processing state, withdrawals have been cleared at the bank however will display as processing on your ZAR wallet. This means that customers who have processing withdrawals unfortunately won't be able to request another withdrawal.
Resolved -
Instant Buy and Sell for all crypto has been functioning as normal since our last update.
Dec 4, 12:45 UTC
Monitoring -
BCH Instant Buy and Sell is available again to all customers, we're monitoring closely for any further errors.
Dec 4, 11:03 UTC
Update -
LTC and XRP Instant Buy and Sell is available again, BCH remains an issue - we're working hard on a resolution for this. Thanks for your patience.
Dec 4, 08:18 UTC
Identified -
Buying or selling some crypto via Instant Buy and Sell may be unavailable for some customers, this seems to affect LTC, BCH and XRP. Please make use of the Exchange to buy or sell, we're working on resolving this.
Dec 4, 06:36 UTC
Resolved -
The issues causing delays in Nigerian deposits has been fixed.
Thank you for your patience.
Dec 2, 06:08 UTC
Monitoring -
A fix has been implemented and deposits in Nigeria are proceeding as normal. We will continue to monitor closely.
Thank you for your patience.
Dec 1, 14:16 UTC
Investigating -
Some customers may experience delays in deposits in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a deposit please try again in a few hours.
We'll update this status page as soon as we have an update.
Sincerely sorry about any inconvenience caused.
Dec 1, 09:20 UTC
Resolved -
Sends have returned to normal.
Nov 29, 22:04 UTC
Identified -
The issue has been identified, new sends will process without a delay - we're working on the small backlog of sends at the moment. Thanks for your patience.
Nov 29, 20:26 UTC
Investigating -
We're investigating a small spike in XRP and LTC sends, some customers may see sends take longer than usual to clear. Receive transactions are unaffected. We're investigating.
Nov 29, 20:04 UTC
Resolved -
Withdrawals are being processed as normal, thanks for your patience.
Nov 25, 07:21 UTC
Identified -
Some customers may experience delays in requesting withdrawals via vouchers in Nigeria, we hope to see this resolved as soon as possible. If you aren't able to process a withdrawal please try again in a few hours. We'll update this status page the minute anything changes.
Sincerely sorry about any inconvenience caused.
Nov 24, 14:07 UTC