Identified - There may be temporary delays with Zambia withdrawals requested from 13th January. We’re working with the bank to see this resolved soon.

Thank you
Jan 14, 16:02 UTC
Identified - We’re currently experiencing an extremely high number of incoming queries, and we’re working through the backlog as fast as we can.

You can expect longer than normal response times. We’re sorry for the delay and we’ll do our best to get back to you within 7 working days.

Thanks so much for bearing with us.
Jan 12, 07:06 UTC
Identified - On 1 February 2021, we’ll be making some changes to Transport Layer Security (TLS) protocols on our api.mybitx.com API. In future, this change will be applied to the api.luno.com as well. The change involves deprecating TLS 1.0 and TLS 1.1 protocols, which means that, going forward, we will only be supporting TLS 1.2 and above.

Please make the necessary changes to applications making use of older TLS versions. After 1 February 2021, your API calls will no longer work making use of TLS 1.0 or 1.1. See our changelog for any updates https://www.luno.com/en/developers/api#tag/Changelog
Jan 8, 08:13 UTC
Past Incidents
Jan 22, 2021

No incidents reported today.

Jan 21, 2021
Resolved - All ETH receive transactions have been processed as normal, thanks for your patience.
Jan 21, 17:13 UTC
Update - While a fix has been implemented we expect ETH receives to be delayed for the next 2-6 hours, apologies for the inconvenience.
Jan 21, 14:44 UTC
Identified - The issue has been identified and a fix being applied.
Jan 21, 13:15 UTC
Investigating - We're investigating an issue causing some ETH receive transactions to be delayed, our team is investigating.
Sends remain unaffected.
Jan 21, 10:44 UTC
Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - Withdrawals are being processed accordingly. Thank you.
Jan 19, 06:29 UTC
Identified - Withdrawals in Uganda will not be processed on 15 January due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on 18 January.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Jan 15, 06:56 UTC
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Jan 14, 2021

Unresolved incident: Delayed bank withdrawals in Zambia.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

Unresolved incident: Slow support response times.

Jan 11, 2021
Resolved - Withdrawals are being processed accordingly. Thank you.
Jan 11, 06:29 UTC
Identified - There may be temporary delays with Nigeria withdrawals requested from the 8th of December. We’re working to see this resolved soon.
Jan 9, 06:51 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021
Jan 8, 2021

Unresolved incident: Important changes on the api.mybitx.com API.