Identified - Withdrawals requested after 3.45pm on 13th May will not be processed on 16th May due to the public holiday. Unfortunately, banks do not process withdrawals over weekends and public holidays.
Requested withdrawals will be processed on 17th May.
Investigating - We are aware of a delay with deposits via Bank Transfer and our team is currently investigating it. We hope to have this resolved soon. In the meantime, please make use of FPX, an alternative deposit method in your Luno wallet.
May 10, 07:08 UTC
Identified - Certain withdrawals in Indonesia will not be processed from 28th April until 8th May 2022 due to the public holiday. Unfortunately, banks do not process such withdrawals over weekends or public holidays.
These withdrawals will be processed on 9th May 2022.
Resolved -
This issue has been resolved and the Instant Buy and Sell is working as normal.
May 11, 14:13 UTC
Investigating -
We are currently investigating an issue causing delayed order creation on the Instant Buy and Sell for some pairs, we are working on a fix as a priority.
May 11, 13:38 UTC
Resolved -
Withdrawals made prior to our correction have now been processed successfully. All withdrawals are being processed as normal. We apologise for any inconvenience.
May 11, 12:13 UTC
Monitoring -
A fix has been implemented and new withdrawals are being processed successfully however some withdrawals made prior to the correction remain affected. Our team will work to clear the backlog of those withdrawals.
May 9, 17:32 UTC
Identified -
There may be temporary delays with EUR and GBP withdrawal requests. Our team is aware and has identified the issue and is working on a fix. Updates to follow.
May 9, 16:56 UTC
Resolved -
This issue has been resolved and orders for the BTC/UGX pair are being processed as normal.
May 10, 10:19 UTC
Investigating -
We are currently investigating an issue causing delayed orders for the BTC/UGX pair, we are working on a fix as a priority and will update here as soon as possible.
May 10, 09:19 UTC
Resolved -
This issue has been resolved and customers are able to log in without errors.
We thank you for your patience.
May 9, 12:54 UTC
Investigating -
We are currently investigating an issue causing some customers to see an error when trying to log in, we are working on a fix as a priority and will provide updates as soon as possible.
May 9, 11:18 UTC
Resolved -
This issue has been resolved and the rates shown for the BTC/SGD pair have returned to normal.
May 9, 07:01 UTC
Investigating -
We are currently investigating an issue causing incorrect rates to be shown for the BTC/SGD pair at the moment, these rates are not impacting trades.
This also may have affected price alerts and we are working on a fix as a priority.
May 8, 12:24 UTC
Resolved -
The issue has been resolved and PayU deposits are now being processed successfully.
May 8, 08:24 UTC
Investigating -
We are currently investigating an issue causing instant EFT deposits with PayU to fail for some customers.
We are working to get this issue resolved as a priority, In the meantime, please make use of an alternative deposit method in your Luno wallet.
May 8, 07:50 UTC
Resolved -
This incident has been resolved.
May 6, 09:07 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 6, 08:28 UTC
Investigating -
You may be experiencing an issue when depositing with your VA number. Rest assured that our team is aware of this and is currently investigating it with our bank partner. We will inform you once the issue is fixed. Thank you.
May 6, 06:35 UTC
Resolved -
This incident has been resolved.
May 6, 06:30 UTC
Identified -
Withdrawals in Malaysia will not be processed from 30th April to 4th May due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.
Requested withdrawals will be processed on 5th May.
Resolved -
The issue has been resolved and bank transfers should be visible as a deposit option for all affected customers. Thank you for your patience.
May 2, 14:42 UTC
Identified -
The issue has been identified. Deposits are still possible through bank transfers for customers that know their unique bank account number which is used for Luno deposits.
May 2, 11:54 UTC
Investigating -
We are investigating reports that some of our customers in Singapore are not getting the option to deposit funds through the bank deposit method. We'll provide an update as soon as we have identified the cause.
May 2, 11:29 UTC