Identified - Some customers may experience slower than normal account verifications for level 2 and 3, this means that there may be delays in increasing your bank deposit/withdrawal limits.

We’re working through the backlog as quickly as possible.
Mar 24, 06:34 UTC
Identified - We're still seeing some delays in getting back to everyone, a small backlog has developed over the weekend however we're working as quickly as possible to minimise response times.

Thanks again for your patience.
Mar 23, 06:44 UTC
Investigating - If you’ve recently contacted us we may take longer than usual to get back to you.

We’re experiencing higher than normal email volumes which may result in a slower than normal response time. We’re working through the backlog as quickly as we can.

Please bear with us while we work on getting back to you.
Mar 9, 13:14 UTC
Website Operational
API Operational
Bank deposits and withdrawals Operational
Malaysia Operational
South Africa Operational
Nigeria Operational
Indonesia Operational
Europe Operational
Bitcoin sends and receives Operational
Ethereum sends and receives Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - Withdrawal payments are being processed according to our published schedule.
Mar 26, 07:07 UTC
Identified - Some withdrawals in Indonesia will not be processed on March 25, 2020 due to the public holiday. Unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on March 26, 2020.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Mar 25, 13:54 UTC
Mar 25, 2020
Resolved - Maintenance has been completed without any issues, thanks for your patience.
Mar 25, 20:40 UTC
Monitoring - Maintenance is complete, we're monitoring for any potential anomalies.
Mar 25, 20:09 UTC
Update - Maintenance is under way.
Mar 25, 20:01 UTC
Identified - We will be doing routine maintenance on 25 March 2020 starting at 8pm UTC, we expect this to last no longer than 10 minutes.

During this window account balances may be slow to update.

We'll post an update once the maintenance is complete.
Thank you for your understanding.
Mar 24, 06:44 UTC
Mar 23, 2020
Resolved - Most ETH transaction times have returned to normal, we'll continue to monitor closely.
Mar 23, 06:35 UTC
Monitoring - Some ETH transactions are slower than normal, we're closely monitoring the queues.
Slow transactions are a side affect of congestion on the Etheruem Blockchain.
Mar 20, 10:33 UTC
Identified - Customers may experience slower than normal ETH transactions on the Ethereum Blockchain, this is due to fluctuating network fees.
The fees spike in price irregularly due to congestion on the Blockchain.

Further updates to follow.
Mar 16, 10:55 UTC
Resolved - This issue has been resolved. Payments should reflect today, 23 March.
Mar 23, 06:00 UTC
Identified - Deposits and withdrawals in South Africa will not be processed on 21 March due to the public holiday. Unfortunately, banks do not process deposits and withdrawals over weekends or public holidays.

Deposits and requested withdrawals will be processed on 23 March.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Mar 21, 13:04 UTC
Mar 22, 2020

No incidents reported.

Mar 19, 2020
Resolved - Exchange and Instant Buy and Sell orders are still completing as normal, we're completely resolving this.
Thanks again for everyones patience.
Mar 19, 10:53 UTC
Update - This issue has now been fully resolved, we'll continue to monitor for any elevated errors over the next hour before completely resolving this incident.

Thanks for your patience.
Mar 19, 09:55 UTC
Monitoring - A fix has been applied, we're watching error rates closely.
Orders via the Exchange and Instant Buy and Sell are executing as normal.
Mar 19, 09:45 UTC
Identified - We've identified the issue and are working on a fix.
Mar 19, 09:39 UTC
Investigating - We've identified an issue where customers may not be able to buy or sell BTC in South Africa. This affects both Exchange orders as well as Instant Buy and Sell.

Our team have prioritised the issue and are working on a fix.

Updates to follow.
Mar 19, 09:23 UTC
Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.