Chats are working as expected and no further issues have been reported.
Thank you for your patience and we apologise for the inconvenience caused.
Posted Apr 03, 2024 - 17:09 UTC
Monitoring
A fix has been implemented and we are monitoring for any further chat issues.
Posted Apr 03, 2024 - 16:16 UTC
Identified
Customers won't be able to initiate chats with us, we've identified the isssue and will have a fix implemented shortly. Customers wanting to reach out to us can do so here > https://www.luno.com/help/en/tickets/new?category_id=54