Delayed bank withdrawals in Malaysia

Incident Report for Luno

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 02:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 07, 2021 - 02:04 UTC

Identified

Due to a technical issue faced by our bank partner, there will be temporary delays with Malaysia withdrawals requested since Friday, 3 December 2021. We’re working urgently with the bank to have this resolved soon.

We will attempt to release the withdrawals during the next release. You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934

Posted Dec 06, 2021 - 01:53 UTC