Card deposits in Europe

Incident Report for Luno

Resolved

Deposits via cards are functioning as normal. If you experience any errors please feel free to reach out to our team on https://www.luno.com/help/tickets/new
Posted Jul 01, 2019 - 16:40 UTC

Monitoring

A fix has been implemented, we're continuing to monitor for any elevated errors.
Posted Jul 01, 2019 - 16:05 UTC

Update

We're in the process of rolling out a fix, thanks for your patience.
Posted Jul 01, 2019 - 15:18 UTC

Identified

We've identified an error where some deposits are failing for customers in Europe wanting to deposit via checkout.com - this only affects card deposits.
Our team is aware of the issue and are working on a fix as a priority.

Updates to follow soon.
Posted Jul 01, 2019 - 15:00 UTC