Unable to submit tickets

Incident Report for Luno

Resolved

No further errors on ticket creation, thanks for your patience.
Posted May 07, 2020 - 16:03 UTC

Monitoring

Contacts are being created as normal, we're monitoring for any additional errors.
Posted May 07, 2020 - 14:57 UTC

Identified

The issue has been identified and a fix deployed, contacts can be submitted as normal.
We're working on identifying the root cause for the issue.

Thanks for your patience.
Posted May 07, 2020 - 14:52 UTC

Investigating

We're investigating an issue where customers are unable to submit tickets to our team.
Posted May 07, 2020 - 14:41 UTC