Services have returned to normal across the board, thanks for your patience during this time.
We're doing everything we can to ensure a smooth service for all of our customers.
Posted Feb 01, 2021 - 17:02 UTC
Monitoring
Performance has normalised, we're monitoring closely.
Posted Feb 01, 2021 - 16:40 UTC
Identified
We've increased capacity in some areas which seems to be helping. We're continuing to see slower responses than we'd like and are working through these as quickly as possible.
Posted Feb 01, 2021 - 12:23 UTC
Investigating
We are currently investigating degraded performance. We are looking into this as a matter of urgency.
Some actions on Luno may be slow due to large price movements in the market.
Buying and selling are still operational but may take longer to execute.