This has been fully resolved, thanks for your patience.
Posted Sep 16, 2020 - 06:44 UTC
We have resolved the underlying issue. A fix will be implemented to make sure this does not happen again. We will keep monitoring for any errors.
Posted Sep 15, 2020 - 12:19 UTC
We've reverted the changes and are no longer seeing errors when creating additional wallets, we're continuing to work on the root cause of the issue.
Posted Sep 15, 2020 - 10:07 UTC
We've identified an issue where some customers to create additional wallets on their account, we're in the process of correcting this. If you already have a wallet on your account, transactions are not affected - you may see an error when creating a wallet for a currency that you do not already have.