Delay in account verification in Nigeria

Incident Report for Luno

Resolved

We have managed to restore processing customer verification with minimal delays as we continue to work through the pending requests. We will strive to work through these requests as efficiently as possible.
Posted Nov 05, 2021 - 13:24 UTC

Identified

We have identified an issue causing a delay with the processing of customer verification through documentless verification in Nigeria. Our engineers are working to ensure that this issue is fixed promptly.
Posted Nov 04, 2021 - 11:38 UTC