Withdrawal issue in Kenya

Incident Report for Luno

Update

We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.

We appreciate you patience and understanding in this matter

Posted May 08, 2026 - 12:53 UTC

Identified

We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.

Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.

Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.

We appreciate your understanding in this matter.

Posted May 05, 2026 - 15:04 UTC