Withdrawals have resumed processing but will have longer-than-normal processing times.
Deposits are still unavailable.
We appreciate your patience apologise for any inconvenience caused.
Posted Jun 30, 2026 - 14:13 UTC
Update
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
Posted Jun 24, 2026 - 15:08 UTC
Update
Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
Posted Jun 10, 2026 - 11:50 UTC
Update
Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
Posted Jun 05, 2026 - 06:58 UTC
Update
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
Posted May 21, 2026 - 08:32 UTC
Update
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
Posted May 08, 2026 - 12:53 UTC
Identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.