We have made some progress and this week we are now able to process MYR withdrawals again. However, we still can’t process deposits.
We are still trying to resolve matters and are in contact with various banks, but at this time it seems unlikely that we will maintain our bank account with CIMB.
You may have either Bitcoin, ringgit or both currencies in your BitX account. We need you to either withdraw your Malaysian ringgit from BitX to your bank account or buy Bitcoin with it by Thursday 1 December, 2016.
Click here to open your wallet: https://www.bitx.co/wallet/
Note that your Bitcoin wallet will remain unaffected. You can still receive, send, and store Bitcoin with BitX.
WHAT YOU NEED TO DO RIGHT NOW
We need you to log in to your BitX account and make sure your bank details have been entered correctly. After that please initiate a withdrawal for the full amount in your MYR account.
You find detailed instructions on requesting a withdrawal here: https://support.bitx.co/en/support/solutions/articles/1000168403
If you would like to buy or sell Bitcoin, you can find instructions here:https://support.bitx.co/en/support/solutions/articles/1000168398
WHAT WILL HAPPEN WITH YOUR BITX ACCOUNT
Your Bitcoin wallet will still operate as normal. You can and will still be able to receive, send, and store Bitcoin. However, you won’t be able to deposit and withdraw MYR, or buy and sell Bitcoin for MYR for the time being.
WHAT ARE THE NEXT STEPS?
We are working on solutions with other banks in Malaysia. We have also created a status page to keep you updated the latest news regarding this issue: https://bitx.statuspage.io/
We’d like to thank everyone once again for their patience and support during this frustrating time.