Delayed withdrawals

Incident Report for Luno

Resolved

The issue affecting delayed withdrawals has been resolved.

We apologise for any inconvenience caused.

Posted Apr 25, 2024 - 13:43 UTC

Monitoring

Withdrawals are now being processed as normal. We will continue to monitor for any further issues.

Posted Apr 25, 2024 - 12:25 UTC

Identified

The issue has been identified. Some customers may still see delayed bank withdrawals. We are continuing to work on this as a priority.

Posted Apr 25, 2024 - 10:46 UTC

Investigating

We are currently investigating an issue which may be causing temporary delays with bank withdrawals.

We’re working on resolving this as a matter of priority.

Posted Apr 25, 2024 - 09:19 UTC