We are no longer seeing customers experience this issue.
4-digit pins should be working as normal
We appreciate your understanding in this matter.
Posted Aug 27, 2025 - 13:15 UTC
Monitoring
Update:
We are continuing to monitor the results
Update to follow.
Posted Aug 26, 2025 - 07:44 UTC
Update
Update:
A fix has been deployed and we are monitoring the results
Updates to follow.
Posted Aug 25, 2025 - 15:23 UTC
Update
Update:
We have identified an issue that may cause some customers to experience a login loop when entering their 4-digit PIN when attempting to log in to their Luno account.
Our team is working on a fix.
Updates to follow.
Posted Aug 25, 2025 - 14:54 UTC
Identified
We are investigating an issue that may cause some customers to experience a login loop when entering their 4-digit PIN when attempting to log in to their Luno account.
Our team is working hard to identify and fix this issue.