Slow crypto sends

Incident Report for Luno

Resolved

All sends have returned to normal.
Posted Jun 30, 2021 - 07:42 UTC

Monitoring

The backlog has cleared for all sends, we're monitoring closely.
Posted Jun 30, 2021 - 06:15 UTC

Update

Some sends seem to be going through with a 2 hour delay, we're doing our best to minimise this delay as much as possible. Thanks for your patience.
Posted Jun 30, 2021 - 02:13 UTC

Identified

We've identified an issue affecting new crypto sends, if you sent any of the below affected crypto after 00:50 UTC you may see a send stuck in a processing state. We're working hard to get this resolved.

BTC
BCH
XRP
LTC
USDC
Posted Jun 30, 2021 - 01:51 UTC