Account verification delay in Nigeria

Incident Report for Luno

Resolved

Our verification partner has fixed the issue, we have managed to process all the affected and delayed account verification requests.
Posted Nov 23, 2021 - 09:17 UTC

Investigating

We have identified an issue with one of our account verification partners which is causing a delay with verifying a few selected customers. They are working on fixing the issue to restore full service shortly. The majority of our verification is still ongoing without interruption.
Posted Nov 22, 2021 - 11:12 UTC