Delayed bank withdrawal in Malaysia

Incident Report for Luno

Resolved

Withdrawals are being processed according to schedule. Thank you.
Posted May 12, 2020 - 06:20 UTC

Update

Withdrawals are being processed according to our schedule today, May 8th.

Withdrawals in Malaysia will not be processed on May 11th due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Withdrawals requested after 2PM on May 8th will be processed on May 12th.
Posted May 08, 2020 - 06:30 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 08, 2020 - 06:23 UTC

Identified

Withdrawals in Malaysia will not be processed on May 7th due to the public holiday, unfortunately, banks do not process withdrawals over weekends or public holidays.

Requested withdrawals will be processed on May 8th.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Posted May 06, 2020 - 07:08 UTC