Blank screen on Android app

Incident Report for Luno

Resolved

We aren't seeing any further impact. If you notice a blank screen on Android please ensure you're using the latest version of the app.

Posted Apr 09, 2024 - 13:31 UTC

Update

The issue has been successfully resolved. We will continue to monitor closely for any further issues.

Posted Apr 08, 2024 - 16:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 08, 2024 - 16:17 UTC

Identified

We're confident that we've found the issue, with a fix following shortly.
Affected customers may use luno.com on web in the mean time.

Posted Apr 08, 2024 - 15:07 UTC

Investigating

Our team are receiving reports of some customers seeing a blank screen on their Android app, we're investigating urgently.

Posted Apr 08, 2024 - 14:50 UTC