The incident has been resolved and delays in responses are processed as normal.
Posted Feb 12, 2019 - 13:50 UTC
Identified
Customers contacting Luno may receive a delayed response as the description of the mail is not displaying correctly on our system. Our team are aware of this and are actively working towards a fix.
We may respond to the ticket asking you to re-send your initial question - apologies for any inconvenience caused.