Instant Buy and Sell temporarily unavailable

Incident Report for Luno

Resolved

This incident has been resolved.
Posted Oct 31, 2019 - 04:37 UTC

Update

There are no further errors, Instant Buy and Sell is functioning as normal.
Posted Oct 30, 2019 - 16:04 UTC

Monitoring

A successful fix has been rolled out, we're seeing good results. We'll continue to monitor for any additional errors. Instant Buy and Sell options are available again.

Thanks for your patience.
Posted Oct 30, 2019 - 11:17 UTC

Update

We're in the process of rolling out a fix.
Posted Oct 30, 2019 - 11:12 UTC

Identified

Our team have identified the issue and are working on a fix.
Posted Oct 30, 2019 - 10:37 UTC

Update

This is only affecting Instant Buy and Sell on web, the app on both iOS and Android remains unaffected.
Posted Oct 30, 2019 - 10:10 UTC

Investigating

Our team are investigating an error where functionality in the Instant Buy and Sell screens are unavailable.
We're investigating urgently, updates to follow.
Posted Oct 30, 2019 - 10:07 UTC