tag:luno.statuspage.io,2005:/historyLuno Status - Incident History2024-03-29T00:09:35ZLunotag:luno.statuspage.io,2005:Incident/203851902024-03-29T00:09:35Z2024-03-29T00:09:35ZPublic Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>00:09</var> UTC</small><br><strong>Resolved</strong> - Withdrawals are now being processed as scheduled. Thank you</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:55</var> UTC</small><br><strong>Identified</strong> - The 28th March is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 29th March.<br /><br />Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. <br /><br />Please view our full withdrawal schedule via the link below:<br />https://www.luno.com/help/articles/11000022934<br /><br />__<br /><br />Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.<br /><br />28 March ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 29 March.</p>tag:luno.statuspage.io,2005:Incident/203880672024-03-28T13:22:51Z2024-03-28T13:22:51ZPublic Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Identified</strong> - Please note that 29.03.2024 and 1.04.2024 are Public Holidays in South Africa, which means the Banks will not process withdrawals on these days.<br /><br />This only applies to ZAR withdrawals, Crypto withdrawals will be processed as normal according to our service level agreements. <br /><br />Please view our full withdrawal schedule via the link below:<br />https://www.luno.com/help/articles/11000022934</p>tag:luno.statuspage.io,2005:Incident/203858162024-03-28T08:22:06Z2024-03-28T08:22:07ZDegraded performance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:22</var> UTC</small><br><strong>Resolved</strong> - Performance has been stable and there is no longer any degraded performance affecting our platform.<br /><br />We apologise for any inconvenience caused.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Monitoring</strong> - Performance has returned to normal. We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:36</var> UTC</small><br><strong>Investigating</strong> - Customers might experience delays with orders and balances updating.<br /><br />Our team is aware of the problem and working on a fix. We will update this when the issue has been resolved. We are working on this as a priority.</p>tag:luno.statuspage.io,2005:Incident/203085232024-03-25T18:00:02Z2024-03-25T18:00:02ZPlanned maintenance on FPX instant deposit system in Malaysia<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Scheduled</strong> - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. <br /><br />Appreciate if you could plan and make deposits before/after the following times:<br />Tuesday, 26 March 2024 12.00 a.m. - 2.00 a.m.<br /><br />Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thanks for your understanding.<br /><br />__<br /><br />Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia<br /><br />Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.<br /><br />Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:<br />Khamis, 26 Mac 2024 12.00 a.m. - 2.00 a.m.<br /><br />Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.<br /><br />Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.<br /><br />Terima kasih atas kefahaman anda.</p>tag:luno.statuspage.io,2005:Incident/203493532024-03-25T10:35:45Z2024-03-25T10:35:45ZScheduled platform maintenance in Indonesia<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Resolved</strong> - Our planned maintenance has been successfully completed without any issues.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Identified</strong> - We will be conducting planned maintenance on 25 March 2024 starting at 10:00 UTC to 10:30 UTC. <br /><br />Customers might experience degraded performance and we anticipate there will be increased latency during this period.<br /><br />We’ll post an update once the maintenance has been completed. Thanks for your understanding.</p>tag:luno.statuspage.io,2005:Incident/203079412024-03-23T01:00:58Z2024-03-23T01:00:59ZPlanned maintenance on FPX instant deposit system in Malaysia<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:39</var> UTC</small><br><strong>Scheduled</strong> - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. <br /><br />Appreciate if you could plan and make deposits before/after the following times:<br />Saturday, 23 March 2024 12.00 a.m. - 9.00 a.m.<br /><br />Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thanks for your understanding.<br /><br />__<br /><br />Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia<br /><br />Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.<br /><br />Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:<br />Sabtu, 23 Mac 2024 12.00 a.m. - 9.00 a.m.<br /><br />Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.<br /><br />Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.<br /><br />Terima kasih atas kefahaman anda.</p>tag:luno.statuspage.io,2005:Incident/203105052024-03-22T05:39:32Z2024-03-22T05:39:33ZBank withdrawals not processing in South Africa<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>05:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Identified</strong> - Due to the public holiday in South Africa on 21/03/2024, bank withdrawals will not be processed.<br />All withdrawals will be processed on the next business day 22/03/2024.<br /><br />Please note that this only applies to ZAR withdrawals. Crypto withdrawals will be processed as normal according to our service level agreements.</p>tag:luno.statuspage.io,2005:Incident/203115592024-03-22T02:21:32Z2024-03-22T02:21:32ZDelayed bank transfer deposits and withdrawal in Malaysia<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>02:21</var> UTC</small><br><strong>Resolved</strong> - Deposits and withdrawals are now processed accordingly.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by the banking partner and we are monitoring.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Investigating</strong> - There are temporary delays with deposits and withdrawals due to unexpected technical issues faced by our banking partner. We're working closely with the bank to see this resolved soon.<br /><br />In the meantime, please make use of an alternative deposit method FPX and Touch 'n Go.<br /><br />Thank you for your understanding.</p>tag:luno.statuspage.io,2005:Incident/203162112024-03-21T07:07:17Z2024-03-21T07:07:17ZUnplanned maintenance on FPX instant deposit system in Malaysia<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:07</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. FPX deposits are coming in as BAU.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>05:17</var> UTC</small><br><strong>Update</strong> - The maintenance window is now extended to 2 pm from 1 pm.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>04:29</var> UTC</small><br><strong>Investigating</strong> - Please be advised that our banking partner conducting unplanned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. <br /><br />Appreciate if you could plan and make deposits before/after the following times:<br />Thursday, 21st March 2024 11.50 a.m. - 1.00 p.m.<br /><br />Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thanks for your understanding.<br /><br />__<br /><br />Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia<br /><br />Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.<br /><br />Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:<br />Khamis, 21 Mac 2024 11.50 a.m. - 1.00 p.m.<br /><br />Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.<br /><br />Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.<br /><br />Terima kasih atas kefahaman anda.</p>tag:luno.statuspage.io,2005:Incident/203079322024-03-20T19:00:56Z2024-03-20T19:00:57ZPlanned maintenance on FPX instant deposit system in Malaysia<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:37</var> UTC</small><br><strong>Scheduled</strong> - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. <br /><br />Appreciate if you could plan and make deposits before/after the following times:<br />Thursday, 21 March 2024 12.00 a.m. - 3.00 a.m.<br /><br />Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thanks for your understanding.<br /><br />__<br /><br />Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia<br /><br />Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.<br /><br />Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:<br />Khamis, 21 Mac 2024 12.00 a.m. - 3.00 a.m.<br /><br />Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.<br /><br />Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.<br /><br />Terima kasih atas kefahaman anda.</p>tag:luno.statuspage.io,2005:Incident/203040902024-03-19T20:22:55Z2024-03-19T20:22:56ZDegraded Performance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Resolved</strong> - We have resolved this issue, and there is no longer any degraded performance affecting our platform.<br /><br />We apologise for any inconvenience caused.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue causing intermittent degraded performance across our platform. <br /><br />We are working to resolve this as soon as possible and will provide further updates as soon as they are available.</p>tag:luno.statuspage.io,2005:Incident/203036062024-03-19T19:29:16Z2024-03-19T19:29:16ZDegraded Performance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:29</var> UTC</small><br><strong>Resolved</strong> - We have resolved this issue, and there is no longer any degraded performance affecting our platform.<br /><br />We apologise for any inconvenience caused.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue causing intermittent degraded performance across our platform. <br /><br />We are working to resolve this as soon as possible and will provide further updates as soon as they are available.</p>tag:luno.statuspage.io,2005:Incident/202900812024-03-19T13:08:29Z2024-03-19T13:08:29ZSlow account verification in Nigeria<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Resolved</strong> - The unplanned maintenance with our verification partner has been completed and all account verifications are processing as expected.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Identified</strong> - Due to unplanned maintenance with our verification partner, account verification for new customers may be slower than usual. Our team are monitoring closely and will update this status page with more information as soon as it's available.<br /><br />Thanks for your patience.</p>tag:luno.statuspage.io,2005:Incident/202641952024-03-19T13:04:02Z2024-03-19T13:04:02ZPlanned Database Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Resolved</strong> - Our planned maintenance has been successfully completed without any issues.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:54</var> UTC</small><br><strong>Identified</strong> - We will be conducting planned maintenance on our databases on 19 March 2024 starting at 08:00 UTC to 10:00 UTC.<br /><br />Customers might experience degraded performance and we anticipate there will be increased latency during this period in the SEA region.<br /><br />We’ll post an update once the maintenance has been completed. Thanks for your understanding.</p>tag:luno.statuspage.io,2005:Incident/202901842024-03-19T08:00:25Z2024-03-19T08:00:26ZSMS delivery disruption in Nigeria<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved and OTP SMS delivery via the MTN network is working as expected.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Identified</strong> - We are aware MTN network customers in Nigeria are currently experiencing issues with OTP SMSes not being delivered. <br /><br />We are working on this as a priority and will provide updates as soon as we can.<br /><br />We apologise for the inconvenience caused.</p>tag:luno.statuspage.io,2005:Incident/202415632024-03-18T15:19:28Z2024-03-18T15:19:28ZDelayed withdrawals via Afritickets in Nigeria<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. <br /><br />Withdrawals via Afritickets in Nigeria are working as expected.<br /><br />Thanks for your patience.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:34</var> UTC</small><br><strong>Monitoring</strong> - This issue has been resolved. We are currently working through the backlog with Afritickets and will continue to monitor. <br /><br />Thank you for your patience and apologies for the inconvenience caused.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Identified</strong> - We're aware of some issues where customers are seeing intermittent delays with withdrawals via Afritickets in Nigeria. <br /><br />We are looking into this as a matter of priority and working closely with Afritickets to get this resolved. <br /><br />Apologies for the inconvenience caused.</p>tag:luno.statuspage.io,2005:Incident/202881092024-03-18T07:48:11Z2024-03-18T07:48:12ZContact us form in-app and web unavailable<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:48</var> UTC</small><br><strong>Resolved</strong> - We've rolled out a fix and email tickets created via the "contact us" form on the app and web are working as expected. <br /><br />Thank you for your patience and we apologise for the inconvenience.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>Update</strong> - This seems to be affecting the "contact us" form on web as well. <br /><br />We are continuing to further investigate this. <br /><br />Please make use of the chat function if you would like to contact us.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>05:02</var> UTC</small><br><strong>Identified</strong> - We are aware of an issue causing customers to be unable to send us a message via our "contact us" form in the app. <br /><br />Please contact us via chat in the meantime.<br /><br />We are working on a resolution as soon as possible. We apologise for the inconvenience.</p>tag:luno.statuspage.io,2005:Incident/202651132024-03-17T19:00:56Z2024-03-17T19:00:57ZPlanned maintenance on FPX instant deposit system in Malaysia<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Scheduled</strong> - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. <br /><br />Appreciate if you could plan and make deposits before/after the following times:<br />Monday, 18 March 2024 12.00 a.m. - 3.00 a.m.<br /><br />Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thanks for your understanding.<br /><br />__<br /><br />Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia<br /><br />Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.<br /><br />Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:<br />Isnin, 18 March 2024 12.00 a.m. - 3.00 a.m.<br /><br />Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.<br /><br />Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.<br /><br />Terima kasih atas kefahaman anda.</p>tag:luno.statuspage.io,2005:Incident/202598512024-03-15T16:39:31Z2024-03-15T16:39:32ZDelayed Deposits and Withdrawals in South Africa<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Resolved</strong> - This has been resolved. <br /><br />There are no further delays to deposits and withdrawals, thanks again for your patience.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Monitoring</strong> - Deposits and withdrawals are now being processed as normal. <br /><br />We will continue to monitor for any further issues.<br /><br />Thanks for your patience and apologies for the inconvenience caused.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:35</var> UTC</small><br><strong>Identified</strong> - We are aware of an issue that is causing delays with our deposits and withdrawals for customers in South Africa. We are working on this as a priority. <br /><br />We apologise for the inconvenience caused and appreciate your patience.</p>tag:luno.statuspage.io,2005:Incident/202248342024-03-14T09:28:22Z2024-03-14T09:28:23ZUpcoming Ethereum Dencun Upgrade<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:28</var> UTC</small><br><strong>Resolved</strong> - We’ve confirmed the ETH hard fork was successful and no issues have been reported.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Monitoring</strong> - We're pleased to announce that the ETH hard fork has been successfully completed and our systems are fully upgraded to the Dencun ETH upgrade. <br /><br />While the upgrade process has concluded smoothly, you may still experience some delays in send and receive transactions as the network stabilises. <br /><br />We will continue to monitor, should there be any further developments or updates, we'll promptly communicate them on this status page. <br /><br />Thank you for your patience and understanding.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Identified</strong> - There's an upcoming ETH hard fork on 13 March 2024. <br /><br />While we don't expect any disruptions during the upgrade, send and receive transactions may be slow. Our systems are fully prepared for the Dencun ETH upgrade. Your seamless experience remains our top priority. <br /><br />Should anything change regarding this, we'll update this status page.</p>tag:luno.statuspage.io,2005:Incident/202363972024-03-13T23:30:56Z2024-03-13T23:30:56ZPlanned maintenance by Capitec Bank in South Africa<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Scheduled</strong> - Please note that Capitec Bank will be undergoing an emergency scheduled maintenance from 01:00 until 01:30 SAST on Thursday, 14 March 2024. During this time, instant EFT deposits may be unavailable for Capitec Bank users.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thank you for your understanding.</p>tag:luno.statuspage.io,2005:Incident/202125482024-03-11T11:39:07Z2024-03-11T11:39:08ZSlow bank withdrawals in South Africa<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:39</var> UTC</small><br><strong>Resolved</strong> - All withdrawals are being processed as normal. Thanks for your patience.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Identified</strong> - Some withdrawals may still be delayed, we're working closely with the bank to see this resolved as soon as possible.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:35</var> UTC</small><br><strong>Investigating</strong> - We're investigating the cause for slow bank withdrawals in South Africa, updates to follow.</p>tag:luno.statuspage.io,2005:Incident/202131812024-03-25T10:32:22Z2024-03-25T10:32:22ZSlow Bank Deposits via Bank Transfer in Malaysia<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Identified</strong> - Customers are able to deposit via Hong Leong Bank.<br /><br />We would recommend using FPX Instant Transfer or Touch 'n Go to make deposits to Luno.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Investigating</strong> - We’ve detected some customers experiencing error messages when making deposits from Public Bank and Hong Leong bank accounts. An error message is displayed on either the bank’s app or website.<br /><br />If you are facing similar difficulties, we recommend using FPX Instant Transfer or Touch 'n Go to make deposits to Luno (however, please ensure it’s from a bank account in your own name). If you’re facing issues making deposits from other banks, please reach out directly to Luno customer service for assistance.<br /><br />Do note that deposits are functioning as per normal for all customers of other banking platforms. We are investigating and will provide further updates once we have obtained clarification from the affected banks.</p>tag:luno.statuspage.io,2005:Incident/201954882024-03-10T02:00:57Z2024-03-10T02:00:58ZPlanned maintenance by Capitec Bank in South Africa<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:33</var> UTC</small><br><strong>Scheduled</strong> - Please note that Capitec Bank will be undergoing scheduled maintenance from 01:00 until 04:00 SAST on Sunday, 10 March 2024. During this time, instant EFT deposits may be unavailable for Capitec Bank users.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thank you for your understanding.</p>tag:luno.statuspage.io,2005:Incident/200533812024-03-08T22:00:56Z2024-03-08T22:00:57ZPlanned maintenance on FPX instant deposit system in Malaysia<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>01:15</var> UTC</small><br><strong>Scheduled</strong> - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. <br /><br />Appreciate if you could plan and make deposits before/after the following times:<br />Saturday, 9th March2024 12.00 a.m. - 6.00 a.m.<br /><br />Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.<br /><br />We will post an update once the maintenance has been completed.<br /><br />Thanks for your understanding.<br /><br />__<br /><br />Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia<br /><br />Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.<br /><br />Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:<br />Sabtu, 9hb Mac 2024 12.00 a.m. - 6.00 a.m.<br /><br />Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.<br /><br />Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.<br /><br />Terima kasih atas kefahaman anda.</p>