Monitoring - We have implemented a fix, and customers are currently able to trade pairs with INJ and SNX without any significant issues. We are actively monitoring the situation and will keep you informed of any updates.
We appreciate your understanding and apologise for any inconvenience caused.
Apr 02, 2025 - 14:34 UTC
Update - Update:
We have identified an issue affecting the INJ and SNX cryptocurrencies, which may affect customers' ability to trade pairs with INJ and SNX.
Customers may receive an error when attempting to trade any pairs with INJ and SNX
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Mar 29, 2025 - 01:16 UTC
Identified - We have identified an issue affecting the INJ cryptocurrency, which may affect customers' ability to trade pairs with INJ.
Customers may receive an error when attempting to trade any pairs with INJ
Our team is working on this as a priority.
We apologise for any inconvenience caused.
Mar 29, 2025 - 00:40 UTC
Investigating - Penarikan dana selama libur dan cuti bersama Idulfitri.
Selama libur dan cuti bersama Idulfitri pada tanggal 28 Maret - 7 April 2025, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Proses penarikan dana akan kembali berjalan normal pada 8 April 2025.
Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri.
--
Withdrawal schedule on public holidays in Indonesia
During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday.
Between 28 March and 7 April 2025, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs
If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions.
Usual withdrawal limits will return on 8 April 2025.
Please note that deposits will be unaffected.
Apr 02, 2025 - 02:30 UTC
Identified - Customers going through the send flow on Android and iOS are unable to scan QR codes which would automatically fill in the address, amount and other information.
While our team works to resolve this, manually copy and pasting the required details will work.
We understand that this is inconvenient, our apologies.
Apr 01, 2025 - 09:25 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Tuesday, 8 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Selasa, 8 Mac 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda. Posted on
Mar 26, 2025 - 03:45 UTC
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Sunday, 13 April 2025 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Ahad, 13 April 2025 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda. Posted on
Mar 26, 2025 - 03:47 UTC
Resolved -
Withdrawals are now being processed as scheduled. Thank you
Apr 2, 02:17 UTC
Investigating -
The 31st of March 2025 [Monday] and the 1st of April 2025 [Tuesday] are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of April 2025 [Wednesday]
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed normally according to our service level agreements.
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
31hb Mac 2025 [Isnin] dan 1hb April 2025 [Selasa] ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb Mac 2025 [Rabu]
Mar 27, 04:52 UTC
Resolved -
Withdrawals are now being processed as scheduled. Thank you
Apr 2, 02:11 UTC
Investigating -
Penarikan dana selama libur dan cuti bersama Idulfitri.
Selama libur dan cuti bersama Idulfitri pada tanggal 28 Maret - 7 April 2025, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Proses penarikan dana akan kembali berjalan normal pada 8 April 2025.
Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri.
--
Withdrawal schedule on Hari Raya Idilfitri public holidays in Indonesia
During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday.
Between 28 March and 7 April 2025, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs
If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions.
Usual withdrawal limits will return on 8 April 2025.
Please note that deposits will be unaffected.
Mar 26, 02:22 UTC
Resolved -
This incident has been resolved.
Mar 31, 13:31 UTC
Investigating -
discover.luno.com will undergo a scheduled maintenance on Monday, March 31st at 12:00 - 13:00 UTC.
During this time, you may experience brief service interruptions or downtime. Our team will work to minimise disruptions and complete the maintenance as quickly as possible.
We appreciate your patience as we work to enhance your experience. For updates during the maintenance or to report any issues afterward, please contact our support team.
Thank you for your understanding.
Mar 31, 07:07 UTC
Resolved -
The issue has been resolved. IOS customers are now able to use their Luno App without any issues.
Mar 27, 05:58 UTC
Update -
We are continuing to monitor for any further issues.
Mar 27, 05:56 UTC
Monitoring -
We have updated our iOS version to fix the issue, please update the app to our latest version 8.79.3. Thank you for your patience.
Mar 26, 08:22 UTC
Investigating -
We are currently investigating an issue where the Luno App is unresponsive on Exchange when using iOS. Customers are still able to use Web.
Mar 25, 13:07 UTC
We appreciate your understanding in this matter.
Mar 26, 13:16 UTC
Identified -
Summary
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: 26 March 2025 Time: 09:00 to 13:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods when our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
Why This Maintenance is Necessary
Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.
We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Mar 24, 08:52 UTC
Completed -
The scheduled maintenance has been completed.
Mar 20, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times: Friday, 21 March 2025 2.00 a.m. - 3.30 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Jumaat, 21 Mac 2025 2.00 a.m. - 3.30 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Mar 6, 03:56 UTC