Luno Status

Exchange Pairs are unavailable in the EU

Identified - The Exchange pairs in the EU are not available for Customers. Our team is working to resolve the issue and apologise for any inconvenienced caused.
Aug 29, 2025 - 09:41 UTC

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Investigating - The 1st of September 2025 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of September 2025

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

1hb September 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb September 2025
Aug 29, 2025 - 06:41 UTC

ABSA Instant Deposits are no longer available in South Africa

Update - Update:

Instant deposits are no longer available to customers who bank with Absa.

Unfortunately, this is due to a change with one of our banking partners

In the meantime, please use an alternative deposit method with your Luno wallet, such as bank transfer or using a different bank account for instant deposits.

We appreciate your understanding in this matter.
Aug 21, 2025 - 12:40 UTC

Identified - We have identified an issue causing Instant deposits to be temporarily unavailable for ABSA bank users.

We are working to resolve this as soon as possible.

In the meantime, please make use of an alternative deposit method with your Luno account.

We appreciate your understanding in this matter.
Aug 21, 2025 - 09:47 UTC

Luno Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API uptime

Fetching

API response time

Fetching

Luno.com uptime

Fetching

Past Incidents

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

Delayed Crypto Sends

Resolved - This incident has been resolved.
Sep 1, 19:03 UTC

Identified - We have identified an issue that may be causing delayed crypto sends for some customers. Any crypto that is ETH network will be affected. Our team is working on resolving the issue. We apologise for the inconvenienced caused.
Sep 1, 16:53 UTC

Delayed Staking In Malaysia

Resolved - This incident is fully resolved.
Sep 1, 08:52 UTC

Monitoring - This issue has now been resolved. Please note that staking DOT has a two day warm up period, the two day period may only start from today due to the resolved incident.
Aug 28, 14:46 UTC

Identified - We are currently experiencing an issue causing delays for staking for our Malaysian customers. Staking on the following coins: SOL, ADA, DOT, NEAR are delayed at this time due to this issue. We are working on promptly resolving this and will provide an update as soon as this issue is resolved.
Aug 28, 11:45 UTC

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

Resolved - Update:

We are no longer seeing any issues regarding login for Android users.

We appreciate your patience and understanding in this matter.
Aug 29, 09:01 UTC

Identified - We are investigating an issue that may affect some customers, causing them to be automatically signed out of their Luno account and unable to sign back in immediately.

Our team is working to identify and resolve this issue.

Updates to follow.
Aug 26, 07:50 UTC

Delayed Staking rewards for Near

Resolved - We are no longer seeing delays with Near staking rewards.

We appreciate your understanding in this matter.
Aug 29, 05:45 UTC

Identified - We have identified an issue affecting reward payouts for customers who have staked NEAR cryptocurrency.

Our team is working on this as a priority.

Updates to follow.
Aug 28, 15:36 UTC

Aug 28, 2025

Aug 27, 2025

4 Digit pin loop for android users

Resolved - We are no longer seeing customers experience this issue.

4-digit pins should be working as normal

We appreciate your understanding in this matter.
Aug 27, 13:15 UTC

Monitoring - Update:

We are continuing to monitor the results

Update to follow.
Aug 26, 07:44 UTC

Update - Update:

A fix has been deployed and we are monitoring the results

Updates to follow.
Aug 25, 15:23 UTC

Update - Update:

We have identified an issue that may cause some customers to experience a login loop when entering their 4-digit PIN when attempting to log in to their Luno account.

Our team is working on a fix.

Updates to follow.
Aug 25, 14:54 UTC

Identified - We are investigating an issue that may cause some customers to experience a login loop when entering their 4-digit PIN when attempting to log in to their Luno account.

Our team is working hard to identify and fix this issue.

Updates to follow
Aug 25, 08:05 UTC

Aug 26, 2025

Watch list and coin details discrepancies for some currencies

Resolved - Update:

We have deployed a fix.

Customers should no longer see any discrepancies with any fiat coin watch lists.

We appreciate your understanding in this matter.
Aug 26, 13:22 UTC

Identified - We have identified an issue in which some customers may see discrepancies with certain fiat currencies and coin watch list which may not be up to date.

Our team is aware of this and we are working to fix is ASAP.

Updates to follow
Aug 25, 17:38 UTC

Incomplete FTM wallet graph information

Resolved - We are no longer seeing an incomplete FTM graph on their Luno wallet.

We appreciate your understanding in this matter.
Aug 26, 09:52 UTC

Identified - We have identified an issue where customers will see an incomplete FTM graph on their Luno wallet.

Our team is working to fix this issue.

We appreciate your understanding in this matter.
Aug 26, 09:12 UTC

Aug 25, 2025

Aug 24, 2025

BCH is temporarily unavailable on Instant Buy and Sell

Resolved - We are no longer seeing any issues with the Bitcoin Cash (BCH) / Bitcoin (BTC) pair on instant buy and sell.

We appreciate your understanding in this matter.
Aug 24, 10:09 UTC

Identified - We have identified an issue causing Bitcoin Cash (BCH) / Bitcoin (BTC) pair to be temporarily unavailable for customers using instant buy and sell.

Our team is working on this as a priority.

We will update as soon as possible and appreciate your understanding in his matter.
Aug 24, 09:52 UTC

Aug 23, 2025

Permata Bank Indonesia Maintenance

Completed - The scheduled maintenance has been completed.
Aug 23, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 22:00 UTC

Scheduled - Please be advised that our banking partner Permata Bank Indonesia will be conducting planned maintenance. You may not be able to make deposits during this maintenance downtime.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

Thanks for your understanding.
Aug 22, 13:22 UTC

Aug 22, 2025

Unresolved incident: ABSA Instant Deposits are no longer available in South Africa.

Aug 21, 2025

Aug 20, 2025

No incidents reported.

Aug 19, 2025

Planned maintenance on FPX instant deposit system in Malaysia

Completed - The scheduled maintenance has been completed.
Aug 19, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 15:45 UTC

Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate it if you could plan and make deposits before/after the following times:
Wednesday, 20th August 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 20hb Ogos 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Aug 8, 14:31 UTC

Delayed NEAR Staking and Rewards

Resolved - This incident has been resolved.
Aug 19, 14:34 UTC

Investigating - We are currently facing delays in our NEAR staking and rewards payouts. There are delays and our team is working to fix the issue. We apologise for inconvenience caused.
Aug 19, 07:51 UTC