Monitoring - A fix has been implemented and there are no longer delayed deposits via bank transfers.
We will continue to monitor for any further issues.
Nov 20, 2024 - 18:34 UTC
We will continue to monitor for any further issues.
Nov 20, 2024 - 18:34 UTC
Identified - Customers may experience delays with deposits via bank transfer. Vouchers are working as expected.
Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible.
We appreciate your understanding and apologise for any inconvenience this may cause.
Nov 20, 2024 - 16:56 UTC
Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible.
We appreciate your understanding and apologise for any inconvenience this may cause.
Nov 20, 2024 - 16:56 UTC
Investigating - We’ve detected some customers experiencing error messages when making deposits from Hong Leong and Public Bank accounts. An error message is displayed on either the bank’s app or website.
If you are facing similar difficulties, we recommend using FPX or a different bank to make deposits to Luno (however, please ensure it’s from a bank account in your own name). If you’re facing issues making deposits from one of those banks, please reach out directly to the customer service department of those banks.
Do note that deposits are functioning as per normal for all customers of other banking platforms. We are investigating and will provide further updates once we have obtained clarification from the affected banks.
Nov 15, 2024 - 02:14 UTC
If you are facing similar difficulties, we recommend using FPX or a different bank to make deposits to Luno (however, please ensure it’s from a bank account in your own name). If you’re facing issues making deposits from one of those banks, please reach out directly to the customer service department of those banks.
Do note that deposits are functioning as per normal for all customers of other banking platforms. We are investigating and will provide further updates once we have obtained clarification from the affected banks.
Nov 15, 2024 - 02:14 UTC
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Past Incidents
Nov 20, 2024
Resolved -
Maintenance is complete, no impact to Luno services.
Nov 20, 11:56 UTC
Nov 20, 11:56 UTC
Update -
Maintenance has been delayed to 11:15 UTC.
Nov 20, 10:37 UTC
Nov 20, 10:37 UTC
Identified -
We're currently implementing a fix to improve our services. During this time, you may experience intermittent disruptions. We're working to complete the update as quickly as possible and apologise for any inconvenience.
We don't expect this to last more than an hour.
Thank you for your patience and understanding!
Nov 20, 09:58 UTC
We don't expect this to last more than an hour.
Thank you for your patience and understanding!
Nov 20, 09:58 UTC
Resolved -
We have confirmed that this has been fully resolved. Balances are being updated as expected.
We apologise for any inconvenience caused.
Nov 20, 07:47 UTC
We apologise for any inconvenience caused.
Nov 20, 07:47 UTC
Monitoring -
We have pushed out a fix for this and we are seeing balances being updated as normal, we will continue to monitor this to ensure there are no further issues.
Nov 18, 18:14 UTC
Nov 18, 18:14 UTC
Identified -
We have identified the cause of this issue and are working on a fix.
We hope to see this resolved soon and will provide updates as soon as possible.
Nov 18, 18:06 UTC
We hope to see this resolved soon and will provide updates as soon as possible.
Nov 18, 18:06 UTC
Investigating -
We are currently investigating an issue causing delayed balance updates for some customers.
We are working on this as a priority and will provide updates as soon as possible.
Nov 18, 17:39 UTC
We are working on this as a priority and will provide updates as soon as possible.
Nov 18, 17:39 UTC
Nov 19, 2024
Resolved -
All delayed ADA transactions have been successfully processed and everything is now back to normal.
Thank you for your patience.
Nov 19, 14:46 UTC
Thank you for your patience.
Nov 19, 14:46 UTC
Monitoring -
We are now seeing ADA transactions being processed for previously delayed sends. Transactions are being successfully completed.
We will continue to monitor the situation closely.
Nov 19, 14:06 UTC
We will continue to monitor the situation closely.
Nov 19, 14:06 UTC
Update -
We are continuing to work on a fix for the delayed ADA sends issue. Our team is prioritizing this matter.
We appreciate your patience and will provide further updates as the situation progresses.
Nov 19, 07:15 UTC
We appreciate your patience and will provide further updates as the situation progresses.
Nov 19, 07:15 UTC
Identified -
We have identified an issue causing a delay in ADA sends.
Our team is actively working to resolve this as a priority, and we hope to have it addressed soon.
Nov 18, 23:57 UTC
Our team is actively working to resolve this as a priority, and we hope to have it addressed soon.
Nov 18, 23:57 UTC
Nov 18, 2024
Completed -
The scheduled maintenance has been completed.
Nov 18, 20:30 UTC
Nov 18, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:45 UTC
Nov 18, 19:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 19 November 2024 4.00 a.m. - 4.30 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 19 November 2024 4.00 a.m. - 4.30 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:22 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 19 November 2024 4.00 a.m. - 4.30 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 19 November 2024 4.00 a.m. - 4.30 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:22 UTC
Nov 17, 2024
No incidents reported.
Nov 16, 2024
Resolved -
Performance has been fully restored and is operating normally. Our team will continue to monitor to ensure ongoing stability.
We thank you for your patience.
Nov 16, 16:00 UTC
We thank you for your patience.
Nov 16, 16:00 UTC
Monitoring -
Performance has returned to normal. We are continuing to monitor for any further issues.
Nov 16, 15:26 UTC
Nov 16, 15:26 UTC
Identified -
We are currently investigating an issue causing intermittent degraded performance across our platform.
We are working to resolve this as soon as possible and will provide further updates as soon as they are available.
Nov 16, 15:17 UTC
We are working to resolve this as soon as possible and will provide further updates as soon as they are available.
Nov 16, 15:17 UTC
Nov 15, 2024
Resolved -
The issue has been fully resolved. All affected withdrawals have been successfully processed, and there are no further delays.
Thank you for your patience.
Nov 15, 12:09 UTC
Thank you for your patience.
Nov 15, 12:09 UTC
Monitoring -
All pending withdrawals have now been successfully processed. We will continue to monitor to ensure there are no further delays.
Nov 15, 09:55 UTC
Nov 15, 09:55 UTC
Identified -
We have identified the issue affecting a small number of withdrawals. A fix is currently being implemented, and the impacted transactions will be reprocessed shortly.
We appreciate your patience.
Nov 15, 09:38 UTC
We appreciate your patience.
Nov 15, 09:38 UTC
Investigating -
We are currently investigating an issue causing delayed withdrawals for South African customers, we are working on resolving this as soon as possible.
Nov 15, 09:02 UTC
Nov 15, 09:02 UTC
Nov 14, 2024
No incidents reported.
Nov 13, 2024
Resolved -
Update:
There should be no further delayed trade updates when using the Exchange API.
We appreciate your patience and understanding in this matter.
Nov 13, 10:35 UTC
There should be no further delayed trade updates when using the Exchange API.
We appreciate your patience and understanding in this matter.
Nov 13, 10:35 UTC
Monitoring -
Update:
We have deployed a fix and are actively monitoring the results.
Nov 13, 10:32 UTC
We have deployed a fix and are actively monitoring the results.
Nov 13, 10:32 UTC
Update -
Update:
This is a top priority and our team is currently working on the fix.
Updates to follow.
Nov 13, 09:45 UTC
This is a top priority and our team is currently working on the fix.
Updates to follow.
Nov 13, 09:45 UTC
Identified -
We have identified an issue that may cause customers using the exchange API to receive delayed trade updates.
Our team has prioritized this and is currently working on a fix.
Updates to follow.
Nov 13, 08:04 UTC
Our team has prioritized this and is currently working on a fix.
Updates to follow.
Nov 13, 08:04 UTC
Resolved -
Update:
Instant deposits via PayU is now available.
We appreciate your patience and understanding in this matter.
Nov 13, 10:15 UTC
Instant deposits via PayU is now available.
We appreciate your patience and understanding in this matter.
Nov 13, 10:15 UTC
Update -
Update:
PayU is still temporarily unavailable.
Please use an alternative method available in the Buy/Deposit screens.
We appreciate your understanding in this matter.
Updates to follow.
Nov 8, 08:08 UTC
PayU is still temporarily unavailable.
Please use an alternative method available in the Buy/Deposit screens.
We appreciate your understanding in this matter.
Updates to follow.
Nov 8, 08:08 UTC
Identified -
Customers in South Africa will temporarily be unable to buy crypto via PayU.
Please use an alternative method available in the Buy/Deposit screens.
Updates to follow
Nov 7, 09:39 UTC
Please use an alternative method available in the Buy/Deposit screens.
Updates to follow
Nov 7, 09:39 UTC
Resolved -
The issue with our third-party provider affecting account verifications in South Africa has been fully resolved.
Services are now operating normally, and we will continue to monitor to maintain stability.
Nov 13, 06:00 UTC
Services are now operating normally, and we will continue to monitor to maintain stability.
Nov 13, 06:00 UTC
Monitoring -
We have resolved an earlier issue with one of our third-party providers that was causing delays in account verifications in South Africa.
Services have now recovered, and we are closely monitoring to ensure stability.
Nov 12, 14:36 UTC
Services have now recovered, and we are closely monitoring to ensure stability.
Nov 12, 14:36 UTC
Identified -
We have identified an issue with one of our third-party providers that may be causing account verifications in South Africa to be delayed.
We are working closely with them to get this resolved.
Nov 12, 09:48 UTC
We are working closely with them to get this resolved.
Nov 12, 09:48 UTC
Nov 12, 2024
Completed -
The scheduled maintenance has been completed.
Nov 12, 22:00 UTC
Nov 12, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 15:45 UTC
Nov 12, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 13 November 2024 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 13 November 2024 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:19 UTC
Appreciate if you could plan and make deposits before/after the following times:
Wednesday, 13 November 2024 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Rabu, 13 November 2024 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:19 UTC
Resolved -
DOGE on instant buy and sell is operating as normal.
We apologise for any inconvenience and appreciate your patience.
Nov 12, 15:27 UTC
We apologise for any inconvenience and appreciate your patience.
Nov 12, 15:27 UTC
Monitoring -
A fix has been implemented and DOGE is now available on instant buy and sell. We're monitoring closely for any further issues.
Nov 12, 09:01 UTC
Nov 12, 09:01 UTC
Identified -
We have identified an issue where DOGE is unavailable for purchase through instant buy and sell. Our team is actively working to resolve this as soon as possible.
Nov 12, 07:15 UTC
Nov 12, 07:15 UTC
Resolved -
Update:
We have implemented a fix and there should be no further delays with FPX instant deposits.
We appreciate your understanding in this matter.
Nov 12, 13:31 UTC
We have implemented a fix and there should be no further delays with FPX instant deposits.
We appreciate your understanding in this matter.
Nov 12, 13:31 UTC
Update -
Update:
Customers who use FPX instant deposit method may experience delayed deposits.
We are working with our third-party payment provider to resolve this issue ASAP.
In the meantime, please make use of alternative deposit methods.
We apologise for any inconvenience caused.
Nov 12, 09:00 UTC
Customers who use FPX instant deposit method may experience delayed deposits.
We are working with our third-party payment provider to resolve this issue ASAP.
In the meantime, please make use of alternative deposit methods.
We apologise for any inconvenience caused.
Nov 12, 09:00 UTC
Identified -
Update:
Customers who use FPX instant deposit method may experience delayed deposits.
We are working with our third-party payment provider to resolve this issue ASAP.
In the meantime, please make use of alternative deposit methods.
We apologise for any inconvenience caused.
Nov 12, 09:00 UTC
Customers who use FPX instant deposit method may experience delayed deposits.
We are working with our third-party payment provider to resolve this issue ASAP.
In the meantime, please make use of alternative deposit methods.
We apologise for any inconvenience caused.
Nov 12, 09:00 UTC
Investigating -
We're aware of a delay with FPX deposits and our team is currently investigating it. We hope to have this resolved soon.
Nov 12, 08:35 UTC
Nov 12, 08:35 UTC
Nov 11, 2024
Completed -
The scheduled maintenance has been completed.
Nov 11, 22:00 UTC
Nov 11, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 15:45 UTC
Nov 11, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 12 November 2024 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 12 November 2024 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:17 UTC
Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 12 November 2024 12.00 a.m. - 6.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 12 November 2024 12.00 a.m. - 6.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:17 UTC
Nov 10, 2024
Resolved -
Update:
The issue preventing FNB customers from linking new bank accounts via Stitch has been resolved.
Thank you for your patience.
Nov 10, 16:06 UTC
The issue preventing FNB customers from linking new bank accounts via Stitch has been resolved.
Thank you for your patience.
Nov 10, 16:06 UTC
Update -
We have identified an issue preventing South African customers from linking new FNB bank accounts to their Luno accounts.
Unfortunately, this is an issue with our third-party banking partner.
We are working with them to try and get this resolved.
In the meantime, please make use of an alternative deposit method in your Luno wallet such as EFT/Bank transfers.
Nov 10, 10:39 UTC
Unfortunately, this is an issue with our third-party banking partner.
We are working with them to try and get this resolved.
In the meantime, please make use of an alternative deposit method in your Luno wallet such as EFT/Bank transfers.
Nov 10, 10:39 UTC
Identified -
We have identified an issue preventing South African customers from linking new FNB bank accounts to their Luno accounts.
Unfortunately, this is an issue with our third-party banking partner.
In the meantime, please make use of an alternative deposit method in your Luno wallet.
Updates to follow.
Nov 10, 10:39 UTC
Unfortunately, this is an issue with our third-party banking partner.
In the meantime, please make use of an alternative deposit method in your Luno wallet.
Updates to follow.
Nov 10, 10:39 UTC
Nov 9, 2024
No incidents reported.
Nov 8, 2024
Resolved -
The issue affecting Bitcoin sends has been fully resolved. The backlog has been cleared, and all new sends are being processed without delays.
We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
Nov 8, 12:34 UTC
We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
Nov 8, 12:34 UTC
Monitoring -
The backlog of Bitcoin sends stuck in pending have now cleared and we're processing all new sends as normal.
Thanks for your patience, we'll ensure we have a full review of this incident to ensure something like this never happens again.
Nov 8, 07:38 UTC
Thanks for your patience, we'll ensure we have a full review of this incident to ensure something like this never happens again.
Nov 8, 07:38 UTC
Update -
We're still making progress towards a permanent fix, very sorry about the delays.
Nov 8, 05:50 UTC
Nov 8, 05:50 UTC
Identified -
The issue has been identified, we're working on clearing the backlog as quickly as possible.
Nov 8, 00:40 UTC
Nov 8, 00:40 UTC
Investigating -
We're investigating an issue where we're seeing Bitcoin sends stuck in a pending state, this means that we arent' broadcasting them to the blockchain.
Updates to follow.
Nov 7, 23:26 UTC
Updates to follow.
Nov 7, 23:26 UTC
Nov 7, 2024
Completed -
The scheduled maintenance has been completed.
Nov 7, 20:00 UTC
Nov 7, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:45 UTC
Nov 7, 15:45 UTC
Scheduled -
Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.
Appreciate if you could plan and make deposits before/after the following times:
Friday, 8 November 2024 12.00 a.m. - 4.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 8 November 2024 12.00 a.m. - 4.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:15 UTC
Appreciate if you could plan and make deposits before/after the following times:
Friday, 8 November 2024 12.00 a.m. - 4.00 a.m.
Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.
We will post an update once the maintenance has been completed.
Thanks for your understanding.
__
Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia
Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.
Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 8 November 2024 12.00 a.m. - 4.00 a.m.
Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.
Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.
Terima kasih atas kefahaman anda.
Nov 7, 11:15 UTC
Resolved -
No further issues since 10:15 UTC today, we'll continue to monitor.
Thanks for your patience.
Nov 7, 14:28 UTC
Thanks for your patience.
Nov 7, 14:28 UTC
Monitoring -
We're monitoring the results of a fix we rolled out, so far the results look positive.
Nov 7, 07:57 UTC
Nov 7, 07:57 UTC
Update -
A fix has been identified that we're testing, most likely to be rolled out tomorrow.
While impact has been minimal we understand this isn't the level of stability we strive for - apologies for any inconvenience caused.
Nov 6, 15:24 UTC
While impact has been minimal we understand this isn't the level of stability we strive for - apologies for any inconvenience caused.
Nov 6, 15:24 UTC
Identified -
We've observed a few brief periods of slow downs on the Exchange today, affecting the Web interface and API - customers using the API may have seen an increase in latency.
Our team are prioritising work to resolve this.
Nov 6, 14:07 UTC
Our team are prioritising work to resolve this.
Nov 6, 14:07 UTC
Resolved -
Withdrawals are now being processed as scheduled. Thank you
Nov 7, 07:43 UTC
Nov 7, 07:43 UTC
Investigating -
The 31st of October 2024 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 1st of November 2024.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
__
Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
31hb Oktober 2024 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 1hb November 2024.
Oct 30, 00:40 UTC
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.
31hb Oktober 2024 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 1hb November 2024.
Oct 30, 00:40 UTC
Nov 6, 2024
Resolved -
We have identified the issue and have deployed a fix.
MY customers should be receiving OTP SMS as per normal
We appreciate your patience and understanding.
Nov 6, 14:16 UTC
MY customers should be receiving OTP SMS as per normal
We appreciate your patience and understanding.
Nov 6, 14:16 UTC
Investigating -
We are investigating an issue where some customers may not receive OTP SMS's when they attempt to sign in to the Luno app.
We are looking into this as a matter of priority and will provide updates as soon as they become available.
Oct 22, 06:30 UTC
We are looking into this as a matter of priority and will provide updates as soon as they become available.
Oct 22, 06:30 UTC