Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Investigating - The 20th of October 2025 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 21st of October 2025

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

20hb Oktober 2025, ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 21hb Oktober 2025.
Oct 16, 2025 - 09:38 UTC
Order book update delays on the exchange
Monitoring - We are no longer seeing delays. We will monitor for additional issues.
Oct 14, 2025 - 11:19 UTC
Update - Our Team is still working on this as a priority

Customers are experiencing a delay in order book updates when using the Exchange.

We apologise for any inconvenience caused and thank you for your patience.
Oct 13, 2025 - 14:49 UTC
Identified - We have identified an issue that's causing delayed order book updates on the exchange.

Customers may experience a delay in order book updates when using the exchange.

Our team is working on this as a priority

Updates to follow.
Oct 13, 2025 - 11:43 UTC
Luno Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API uptime
Fetching
API response time
Fetching
Luno.com uptime
Fetching
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 16:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 18 October 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 18 Oktober 2025 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 15, 11:41 UTC
Rewards Tab temporarily unavailable for Customers who use IOS in certain regions
Resolved - Update:

We have implemented a fix, and the rewards page is working as expected on the IOS app.

If you are experiencing any issues regarding this, please update your app to the latest version.

We appreciate your patience and understanding in this matter.
Oct 17, 11:09 UTC
Update - Update:

Our Team is still working on fixing this issue as a priority.

In the meantime, we ask customers who use IOS devices to please use web browser when trying to review or redeem any rewards.

We appreciate your understanding in this matter.
Oct 13, 14:42 UTC
Identified - We have identified an issue that is causing the rewards tab to be temporarily unavailable to customers who use IOS devices.

Customers may click on the rewards tab, but will not be directed to the correct page.

Customers who use IOS devices in South Africa and Nigeria are affected.

Customers can use the web browser to navigate to the rewards page.

Our team is working on this as a priority.

We apologise for any inconvenience caused.
Oct 13, 08:37 UTC
Delayed Payout for DOT Rewards
Resolved - This issue has now been resolved.
Oct 17, 07:01 UTC
Identified - We're currently experiencing a technical issue which is causing DOT reward payouts to be delayed. We're urgently working on resolving this issue and will provide further updates as soon as possible. Thank you for your patience.
Oct 16, 12:46 UTC
Oct 16, 2025
DOT Instant Buy and Sell Issue
Resolved - This issue has now been resolved.
Oct 16, 07:10 UTC
Monitoring - A fix has been implemented for the issue causing Instant Buy and Sell for DOT to be temporarily unavailable. We are monitoring the results to ensure stability.

DOT remains available for trading on our Exchange.
Oct 15, 07:40 UTC
Identified - We are currently experiencing a technical issue that is causing Instant Buy and Sell for DOT to be temporarily unavailable. We have identified the cause and are currently working on a fix. In the interim DOT is still available to buy or sell on our Exchange. We thank you for your patience.
Oct 14, 23:09 UTC
Oct 15, 2025
Staking delays
Resolved - The issue has been resolved. We are no longer seeing staking delays.

Thank you for your your patience.
Oct 15, 06:51 UTC
Update - We are no longer experiencing delays in rewards being paid out. Customers are getting their rewards daily, however there are still delays in our DOT staking and our team is working hard on fixing the issue.
Oct 7, 09:54 UTC
Identified - Apologies for our confusing updates, from our last update on https://status.luno.com/incidents/n40yjqrvd1s9 we're still experiencing some delays.

While NEAR staking was affected around 25 September 2025, rewards there have been resolved.
We're still seeing some delays with DOT staking which our team are actively working towards. Some customers may see delays with their payout rewards for DOT, the last pay out for most customers was around 25 September 2025.

We're working on this as a priority, very sorry about the issues that this has caused. Updates to follow, thanks for your patience.
Oct 3, 10:50 UTC
Oct 14, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Oct 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 11:36 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 14 October 2025 12.00 a.m. - 6.00 a.m.
Wednesday, 15 October 2025 12.00 a.m. - 6.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

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Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Selasa, 14 Oktober 2025 12.00 a.m. - 6.00 a.m.
Rabu, 15 Oktober 2025. 12.00 a.m. - 6.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Oct 13, 11:29 UTC
No information on the exchange when using web browser in Europe
Resolved - Update:

The exchange is functioning as expected, with all the information displaying correctly.

We appreciate your understanding in this matter.
Oct 14, 08:29 UTC
Identified - We have identified an issue causing the exchange page to show no information when using the web browser.

This is affecting European customers.

Exchange works fine on the Luno app.

Our team is working to fix this issue ASAP.

Updates to follow.
Oct 14, 08:23 UTC
Delayed account verification in Indonesia
Resolved - This issue has been resolved. Thank you for your patience.
Oct 14, 06:45 UTC
Identified - We're currently experiencing a technical issue which is causing delays for new customer account verifications in Indonesia. We're actively working on resolving this. More updates to follow.
Oct 13, 16:43 UTC
Unable to buy or sell xStocks
Resolved - No further issues from our last update, thanks again for your patience.
Oct 14, 06:42 UTC
Monitoring - This has been resolved, we're monitoring for any additional errors.
Oct 13, 16:05 UTC
Identified - Our team have identified the issue, some customers have been unable to buy or sell xStocks since aronud 04:00 UTC this morning, 13 October 2025.

This is ongoing, we're working on this as a priority.
Oct 13, 15:18 UTC
Investigating - We've investigating some issues affecting xStocks, customers may be unable to buy or sell xStocks.
Our teams are investigating as a priority.
Oct 13, 14:54 UTC
Bitcoin Cash(BCH) sends are unavailable
Resolved - Update:

We can confirm BCH sends are being processed and completed.

We appreciate your patience and understanding in this matter.
Oct 14, 06:31 UTC
Update - Update:

Our team is still working on this issue as a priority.

Customers attempting to send BCH to another platform from Luno may encounter an error, and the send will be cancelled.

We apologise for any inconvenience caused.
Oct 13, 13:42 UTC
Identified - We have identified an issue that is affecting BCH sends.

Customers attempting to send BCH out of Luno’s platform may encounter an error, and the send will be cancelled.

Our team has identified the issue and is working on it as a priority.

We apologise for any inconvenience caused.
Oct 13, 07:32 UTC
Oct 13, 2025
Oct 12, 2025
Delayed Balance and Order Updates
Resolved - The issue has been resolved, we no longer have any delays in Balances and Orders being updated.
Oct 12, 07:44 UTC
Identified - We are seeing an delayed issue of delayed orders and balance updates. Customers are seeing delays in seeing feedback when placing orders. Our team is working on fixing the issue, we apologise for any inconvenience caused.
Oct 10, 22:15 UTC
Delayed Instant Buy/Sell
Resolved - Issue has been resolved, customers are now able to use instant buy/sell without any delays. We thank you for your patience
Oct 12, 07:37 UTC
Identified - We have identified an issue where our instant buy/sell is degraded due to our market volatility. Customers may experience delays in instant buy/sell. We apologise for any inconvenienced caused.
Oct 10, 22:34 UTC
Oct 11, 2025

No incidents reported.

Oct 10, 2025
Oct 9, 2025
Android users may not see certain promotional content
Resolved - Update:

We are no longer seeing any issues for customers who use Android devices being unable to view certain marketing/promotional content in the Luno app.

We appreciate your patience in this matter.
Oct 9, 11:02 UTC
Identified - Customers who are using Android devices may not be able to see certain Marketing/Promotional content in the Luno app.

Customers who use Web or iOS will not be affected.

Our team has identified the issue and is working on it as a priority.

We apologise for any inconvenience caused.
Oct 9, 10:27 UTC
Oct 8, 2025

No incidents reported.

Oct 7, 2025
Oct 6, 2025
Delayed crypto sends
Resolved - No further delays since our last update, apologies again for any issues this has caused.
Oct 6, 08:11 UTC
Monitoring - A fix has been implemented for the issue that was causing delays in crypto withdrawals, and all withdrawals are now processing normally. We will continue to monitor for any further issues.
Oct 6, 05:11 UTC
Identified - We have identified an issue causing delays in crypto withdrawals. Our team is actively monitoring the situation and working to get this resolved as soon as possible.
Oct 6, 01:07 UTC
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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