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Maintenance

Scheduled Maintenance

Planned maintenance on FPX instant deposit system in Malaysia Jun 13, 2025 15:45-18:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 14th of June 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 14hb Jun 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jun 04, 2025 - 12:29 UTC

Planned maintenance on FPX instant deposit system in Malaysia Jun 14, 2025 15:45-23:00 UTC

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Sunday, 15th of June 2025 12.00 a.m. - 7.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Ahad, 15hb Jun 2025 12.00 a.m. - 7.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Posted on Jun 04, 2025 - 12:30 UTC
System Metrics Month Week Day
API uptime
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Luno.com uptime
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Jun 11, 2025

No incidents reported today.

Jun 10, 2025
Database Maintenance
Resolved - We have completed our system maintenance.

All services should be working as normal.

We appreciate your understanding in this matter.
Jun 10, 08:40 UTC
Identified - Summary

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule

Date: 10 June 2025
Time: 06:00 to 08:00 UTC

Impact on Service

During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary

Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Jun 9, 11:31 UTC
Jun 9, 2025
Jun 8, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
Jun 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 9th of June 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 9hb Jun 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
Jun 4, 12:25 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Delayed Balances For IDR Pairs
Resolved - This issue has now been resolved.
Jun 5, 10:47 UTC
Investigating - We are currently experiencing some technical issues which is resulting in delayed balance updates on our exchange for IDR pairs. We are actively working on resolving this and thank you for your patience. Updates will be provided as soon as this is resolved.
Jun 5, 10:23 UTC
Database Maintanance
Resolved - This incident has been resolved.
Jun 5, 06:20 UTC
Identified - Summary

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule

Date: 05 June 2025
Time: 06:00 to 08:00 UTC

Impact on Service

During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary

Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Jun 4, 07:31 UTC
Jun 4, 2025
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Resolved - Withdrawals are now processed as usual.
Jun 4, 04:52 UTC
Investigating - Monday, June 2, 2025, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 3rd of June 2025, Tuesday.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

2hb Jun 2025, Isnin ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Jun 2025, Selasa
May 29, 03:48 UTC
Delayed BTC Sends
Resolved - Update:

BTC sends are working as normal as we are no longer seeing delays with sends.

We appreciate your understanding in this matter.
Jun 4, 02:57 UTC
Identified - We have identified an issue currently causing longer-than-usual processing times when customers are attempting to send BTC cryptocurrency.

No other cryptocurrency sends are affected.

Our team is working on this as a priority.

We apologise for any inconvenience caused
Jun 4, 00:46 UTC
Jun 3, 2025
Database Maintenance
Resolved - This incident has been resolved.
Jun 3, 06:36 UTC
Identified - Summary

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule
Date: 03 June 2025
Time: 06:00 to 08:00 UTC

Impact on Service

During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary

Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
Jun 2, 09:42 UTC
Jun 2, 2025
Social Sign-ins on web temporarily unavailable
Resolved - The issue has been fixed, as we are seeing no more errors.

Social sign-in is working as normal.

We apologise for any inconvenience caused.
Jun 2, 15:28 UTC
Identified - We have identified an issue affecting customers who sign in using social sign-ins via web browser.

This issue is affecting Apple sign-ins and Google Sign-ins.

Customers may get an error when attempting to sign in using social sign-ins.

Social sign-ins via the Luno app remain unaffected.

Our team is working on this as a priority.

We appreciate your understanding in this matter.
Jun 2, 15:11 UTC
Jun 1, 2025
Delayed withdrawals in Nigeria
Resolved - Withdrawals are no longer delayed and should be working as normal.

We appreciate your understanding in this matter.
Jun 1, 10:45 UTC
Identified - We have identified an issue causing withdrawal delays.

Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer

Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologize for any inconvenience this may cause.
May 31, 22:08 UTC
May 31, 2025
Delayed withdrawals in Nigeria
Resolved - Processing times for withdrawals are no longer delayed.

Withdrawals are working as expected.

We appreciate your understanding in this matter.
May 31, 17:08 UTC
Update - Update:

We have identified an issue causing withdrawal delays.

Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer

Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologize for any inconvenience this may cause.
May 31, 09:07 UTC
Identified - We have identified an issue causing withdrawal delays.

Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer

Our team is addressing this issue as soon as possible.

We appreciate your understanding and apologize for any inconvenience this may cause.
May 30, 21:39 UTC
May 30, 2025
May 29, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
May 29, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Friday, 30th of May 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Jumaat, 30hb Mei 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 8, 04:27 UTC
Streaming API Maintenance
Resolved - The Streaming API maintenance has successfully been completed.

All services should work as per normal.

Thank you for your patience
May 29, 13:03 UTC
Update - The Streaming API maintenance has successfully been completed.

We appreciate your understanding in this matter.
May 29, 13:02 UTC
Identified - We are committed to providing you with the best possible service and as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our Streaming API

Schedule

Date: 29 May 2025
Time: 11:00 to 13:00 UTC

Impact on Service

During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary

Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
May 28, 09:10 UTC
May 28, 2025
Planned maintenance on FPX instant deposit system in Malaysia
Completed - The scheduled maintenance has been completed.
May 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 29th of May 2025 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 29hb Mei 2025 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.
May 8, 04:26 UTC
Database Maintenance
Resolved - The maintenance has been successfully completed.

We appreciate your understanding in this matter.
May 28, 07:23 UTC
Identified - We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.

Schedule

Date: 28 May 2025
Time: 06:00 to 08:00 UTC

Impact on Service

During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Why This Maintenance is Necessary

Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.

We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.
May 27, 12:50 UTC
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