Slow bank withdrawals in South Africa

Incident Report for Luno

Resolved

South African withdrawals are being processed as normal. You can view our withdrawal schedule here: https://www.luno.com/help/en/articles/11000022934-how-long-until-my-withdrawal-is-processed

Posted Dec 12, 2017 - 09:37 UTC

Monitoring

All withdrawals have been processed according to Luno's withdrawal schedule yesterday, Thursday, 07.12.2017.

You can view our withdrawal schedule on the following help page: https://www.luno.com/help/en/articles/11000022934-how-long-until-my-withdrawal-is-processed

Posted Dec 08, 2017 - 08:46 UTC

Investigating

There has been a delay in the processing of some withdrawals today. All pending withdrawals will be processed by tomorrow, Friday, 08.12.2017. The money should reflect in our customers' bank account at the latest 48 hours after the withdrawal has been processed. All customers will receive a confirmation email. We apologize for the inconvenience caused.

Posted Dec 07, 2017 - 14:40 UTC