Our third party verification provider has resolved the underlying issue and account verifications are being processed as normal.
A huge thanks again for everyone's patience.
Posted Feb 05, 2021 - 09:39 UTC
Investigating
Customers in Nigeria waiting to be verified to Level 1 using their NIN number may experience some delays due. This is due to our third-party verification service seeing a degraded performance.
We're currently communicating with them to see this resolved as quickly as possible.
Please try to verify your account using your BVN number. Thanks for your patience.