Luno remains unable to process MYR deposits and withdrawals due to issues with Maybank.
We remain in constant talks with the relevant authorities, but we estimate that it will take a few weeks now to resolve the matter. This is due to the fact that we hit the holiday season and many officials were unavailable for a discussion.
Rest assured, our team is actively working on the situation and this remains our highest priority in the company at the moment. We apologize for this frustrating delay.
In the meantime, our customers are welcome to cancel their pending withdrawals. The funds will be returned to your Luno wallets, enabling you to buy BTC or ETH if you choose to do so.
Just visit https://www.luno.com/wallet/transactions
, select the pending withdrawal at the top of the page, click on it and then choose the "stop" button in the transaction details.