Identified - The 28th March is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 29th March.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

28 March ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 29 March.

Mar 28, 2024 - 05:55 UTC
Identified - Customers are able to deposit via Hong Leong Bank.

We would recommend using FPX Instant Transfer or Touch 'n Go to make deposits to Luno.

Mar 25, 2024 - 10:32 UTC
Investigating - We’ve detected some customers experiencing error messages when making deposits from Public Bank and Hong Leong bank accounts. An error message is displayed on either the bank’s app or website.

If you are facing similar difficulties, we recommend using FPX Instant Transfer or Touch 'n Go to make deposits to Luno (however, please ensure it’s from a bank account in your own name). If you’re facing issues making deposits from other banks, please reach out directly to Luno customer service for assistance.

Do note that deposits are functioning as per normal for all customers of other banking platforms. We are investigating and will provide further updates once we have obtained clarification from the affected banks.

Mar 11, 2024 - 10:02 UTC
Identified - We are aware that a small number of customers are having intermittent connectivity issues. We are currently investigating the cause of these issues, but they appear to be isolated and we would like to reassure you that Luno is operating as normal.
Feb 23, 2024 - 14:35 UTC
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Past Incidents
Mar 28, 2024
Resolved - Performance has been stable and there is no longer any degraded performance affecting our platform.

We apologise for any inconvenience caused.

Mar 28, 08:22 UTC
Monitoring - Performance has returned to normal. We are continuing to monitor for any further issues.
Mar 28, 07:42 UTC
Investigating - Customers might experience delays with orders and balances updating.

Our team is aware of the problem and working on a fix. We will update this when the issue has been resolved. We are working on this as a priority.

Mar 28, 07:36 UTC
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Tuesday, 26 March 2024 12.00 a.m. - 2.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 26 Mac 2024 12.00 a.m. - 2.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Mar 20, 09:15 UTC
Resolved - Our planned maintenance has been successfully completed without any issues.
Mar 25, 10:35 UTC
Identified - We will be conducting planned maintenance on 25 March 2024 starting at 10:00 UTC to 10:30 UTC.

Customers might experience degraded performance and we anticipate there will be increased latency during this period.

We’ll post an update once the maintenance has been completed. Thanks for your understanding.

Mar 25, 09:56 UTC
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Saturday, 23 March 2024 12.00 a.m. - 9.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Sabtu, 23 Mac 2024 12.00 a.m. - 9.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Mar 20, 07:39 UTC
Mar 22, 2024
Resolved - This incident has been resolved.
Mar 22, 05:39 UTC
Identified - Due to the public holiday in South Africa on 21/03/2024, bank withdrawals will not be processed.
All withdrawals will be processed on the next business day 22/03/2024.

Please note that this only applies to ZAR withdrawals. Crypto withdrawals will be processed as normal according to our service level agreements.

Mar 20, 13:53 UTC
Resolved - Deposits and withdrawals are now processed accordingly.
Mar 22, 02:21 UTC
Monitoring - A fix has been implemented by the banking partner and we are monitoring.
Mar 21, 07:22 UTC
Investigating - There are temporary delays with deposits and withdrawals due to unexpected technical issues faced by our banking partner. We're working closely with the bank to see this resolved soon.

In the meantime, please make use of an alternative deposit method FPX and Touch 'n Go.

Thank you for your understanding.

Mar 20, 16:01 UTC
Mar 21, 2024
Resolved - This incident is resolved. FPX deposits are coming in as BAU.
Mar 21, 07:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 06:15 UTC
Update - The maintenance window is now extended to 2 pm from 1 pm.
Mar 21, 05:17 UTC
Investigating - Please be advised that our banking partner conducting unplanned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 21st March 2024 11.50 a.m. - 1.00 p.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 21 Mac 2024 11.50 a.m. - 1.00 p.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Mar 21, 04:29 UTC
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 15:45 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Thursday, 21 March 2024 12.00 a.m. - 3.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Khamis, 21 Mac 2024 12.00 a.m. - 3.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Mar 20, 07:37 UTC
Mar 19, 2024
Resolved - We have resolved this issue, and there is no longer any degraded performance affecting our platform.

We apologise for any inconvenience caused.

Mar 19, 20:22 UTC
Investigating - We are currently investigating an issue causing intermittent degraded performance across our platform.

We are working to resolve this as soon as possible and will provide further updates as soon as they are available.

Mar 19, 19:52 UTC
Resolved - We have resolved this issue, and there is no longer any degraded performance affecting our platform.

We apologise for any inconvenience caused.

Mar 19, 19:29 UTC
Investigating - We are currently investigating an issue causing intermittent degraded performance across our platform.

We are working to resolve this as soon as possible and will provide further updates as soon as they are available.

Mar 19, 18:33 UTC
Resolved - The unplanned maintenance with our verification partner has been completed and all account verifications are processing as expected.
Mar 19, 13:08 UTC
Identified - Due to unplanned maintenance with our verification partner, account verification for new customers may be slower than usual. Our team are monitoring closely and will update this status page with more information as soon as it's available.

Thanks for your patience.

Mar 18, 10:18 UTC
Resolved - Our planned maintenance has been successfully completed without any issues.
Mar 19, 13:04 UTC
Identified - We will be conducting planned maintenance on our databases on 19 March 2024 starting at 08:00 UTC to 10:00 UTC.

Customers might experience degraded performance and we anticipate there will be increased latency during this period in the SEA region.

We’ll post an update once the maintenance has been completed. Thanks for your understanding.

Mar 15, 10:54 UTC
Resolved - This issue has been resolved and OTP SMS delivery via the MTN network is working as expected.
Mar 19, 08:00 UTC
Identified - We are aware MTN network customers in Nigeria are currently experiencing issues with OTP SMSes not being delivered.

We are working on this as a priority and will provide updates as soon as we can.

We apologise for the inconvenience caused.

Mar 18, 10:32 UTC
Mar 18, 2024
Resolved - This issue has been resolved.

Withdrawals via Afritickets in Nigeria are working as expected.

Thanks for your patience.

Mar 18, 15:19 UTC
Monitoring - This issue has been resolved. We are currently working through the backlog with Afritickets and will continue to monitor.

Thank you for your patience and apologies for the inconvenience caused.

Mar 15, 08:34 UTC
Identified - We're aware of some issues where customers are seeing intermittent delays with withdrawals via Afritickets in Nigeria.

We are looking into this as a matter of priority and working closely with Afritickets to get this resolved.

Apologies for the inconvenience caused.

Mar 14, 09:06 UTC
Resolved - We've rolled out a fix and email tickets created via the "contact us" form on the app and web are working as expected.

Thank you for your patience and we apologise for the inconvenience.

Mar 18, 07:48 UTC
Update - This seems to be affecting the "contact us" form on web as well.

We are continuing to further investigate this.

Please make use of the chat function if you would like to contact us.

Mar 18, 06:01 UTC
Identified - We are aware of an issue causing customers to be unable to send us a message via our "contact us" form in the app.

Please contact us via chat in the meantime.

We are working on a resolution as soon as possible. We apologise for the inconvenience.

Mar 18, 05:02 UTC
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:00 UTC
Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime.

Appreciate if you could plan and make deposits before/after the following times:
Monday, 18 March 2024 12.00 a.m. - 3.00 a.m.

Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.

We will post an update once the maintenance has been completed.

Thanks for your understanding.

__

Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia

Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.

Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:
Isnin, 18 March 2024 12.00 a.m. - 3.00 a.m.

Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.

Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.

Terima kasih atas kefahaman anda.

Mar 15, 11:40 UTC
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This has been resolved.

There are no further delays to deposits and withdrawals, thanks again for your patience.

Mar 15, 16:39 UTC
Monitoring - Deposits and withdrawals are now being processed as normal.

We will continue to monitor for any further issues.

Thanks for your patience and apologies for the inconvenience caused.

Mar 15, 16:04 UTC
Identified - We are aware of an issue that is causing delays with our deposits and withdrawals for customers in South Africa. We are working on this as a priority.

We apologise for the inconvenience caused and appreciate your patience.

Mar 15, 07:35 UTC
Mar 14, 2024
Resolved - We’ve confirmed the ETH hard fork was successful and no issues have been reported.
Mar 14, 09:28 UTC
Monitoring - We're pleased to announce that the ETH hard fork has been successfully completed and our systems are fully upgraded to the Dencun ETH upgrade.

While the upgrade process has concluded smoothly, you may still experience some delays in send and receive transactions as the network stabilises.

We will continue to monitor, should there be any further developments or updates, we'll promptly communicate them on this status page.

Thank you for your patience and understanding.

Mar 13, 14:28 UTC
Identified - There's an upcoming ETH hard fork on 13 March 2024.

While we don't expect any disruptions during the upgrade, send and receive transactions may be slow. Our systems are fully prepared for the Dencun ETH upgrade. Your seamless experience remains our top priority.

Should anything change regarding this, we'll update this status page.

Mar 12, 13:12 UTC